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Mackay Resort Motel

4.0 star property

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Photo gallery for Mackay Resort Motel

Breakfast served, local and international cuisine, pool views
Garden view
Luxury King Spa Suite | Minibar, desk, laptop workspace, blackout drapes
Interior
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking included
$109
includes taxes & fees
Dec 12 - Dec 13

Explore the area

View in a map
154 Nebo Road, West Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪12 min walk‬
  • Place, Mackay Base Hospital
    ‪3 min drive‬
  • Place, Harrup Park
    ‪7 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Standard Family Room

Standard Family Room | Minibar, desk, laptop workspace, blackout drapes

Standard Family Room

9.2 out of 10
Wonderful
(9 reviews)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Spa Suite

Executive Spa Suite | Minibar, desk, laptop workspace, blackout drapes

Executive Spa Suite

  • 279 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room

Deluxe Queen Room | Minibar, desk, laptop workspace, blackout drapes

Deluxe Queen Room

8.6 out of 10
Excellent
(12 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Self-Contained Twin Room

Self-Contained Twin Room | Minibar, desk, laptop workspace, blackout drapes

Self-Contained Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Self-Contained Family Room

Self-Contained Family Room | Minibar, desk, laptop workspace, blackout drapes

Self-Contained Family Room

9.6 out of 10
Exceptional
(8 reviews)
  • 462 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Standard Twin Room, Accessible

Standard Twin Room, Accessible | Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Twin Room, Accessible

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

Minibar, desk, laptop workspace, blackout drapes

Deluxe Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 279 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Luxury King Spa Suite

Luxury King Spa Suite | Minibar, desk, laptop workspace, blackout drapes

Luxury King Spa Suite

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, desk, laptop workspace, blackout drapes

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About this property

Mackay Resort Motel

4-star motel in West Mackay
An outdoor pool, a restaurant, and a bar/lounge are available at this motel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite. Limited housekeeping is available.
Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and coffee/tea makers. 43-inch Smart televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Mackay motel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Mackay Resort Motel features an outdoor pool and a children's pool. The motel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the motel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 3 meeting rooms. Event facilities measuring 603 square feet (56 square meters) include a conference center. This business-friendly motel also offers a terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Mackay Resort Motel has designated areas for smoking.

A complimentary manager's reception is offered each day.
Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 8:30 AM on weekdays and 7:00 AM to 9:00 AM on weekends; AUD 5 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Gecko

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (603 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (7 AM - 5:00 PM) and Saturday - Sunday (7:00 AM - noon)
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 5.00 to 20.00 per person
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

This property does not have elevators
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mackay Resort Motel
Mackay Resort Motel Motel
Mackay Resort Motel West Mackay
Mackay Resort Motel Motel West Mackay

Mackay Resort Motel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 526 out of 978 reviews
Rating 8 - Good. 366 out of 978 reviews
Rating 6 - Okay. 64 out of 978 reviews
Rating 4 - Poor. 16 out of 978 reviews
Rating 2 - Terrible. 6 out of 978 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service for a sales person needing some freezer storage. Rooms are excellent for “office space” shower has excellent pressure. Bed is too soft for my liking.
Stayed 1 night in Sep 2025

8/10 Good

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ivy

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good and had everything we needed. The staff were very friendly and helpful. Of special note, we loved having a drink in the beautiful pool area. The restaurant does breakfast and this was excellent and very reasonably priced. Would happily come back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm and comfortable

Great little motel, warm, comfortable, close to everything . Was really impressed with extra blankets and heater in the room
Stayed 5 nights in Aug 2025

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Monica, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
The beds and pillows comfortable. Self check in on Sunday. The upstairs apartment 1 double bed and 1 single bed was spacious, 'looked clean', however dated and had a distinct old smell. The flannelette cover on the end of the bed created lots of loose black fluff and got onto our clothes. Removed from bed. Visable black fluff on the top bedsheet and carpet Better off without it. There was a blob of wet tissue in shower drain. Please explain? At first glaced i thought it was some white mould growing and took a photo. I opened the fridge and not sure when it was last cleaned. Jug of cold water i would not contemplate to drink. Nowadays most places offer complimentary sealed bottled water. Shouldn't the microwave be conveniently placed on the benchtop for guest use? Found the microwave underneath the cupboard which meant you will need to carry it out yourself and place on benchtop to use and when finish unplug and replace..theres a notice to say to replace things where you found them or incur extra charge. I took a look at the balcony and saw the floor had several large spots of beverage stains covered in dust. It does not appear this area gets cleaned. No, i would not return to stay nor recommend due to our 1 night experience
Stayed 1 night in Jul 2025

10/10 Excellent

matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great stop over.
Stayed 1 night in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Spacious room for family of 4.
Stayed 1 night in Jul 2025

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is great for what we need it for. 2nd time staying here however, the screen door on our room didn't close properly, the feature blankets at the end of the beds left black fluff all over our clothes and throughout the room. As we were in Mackay for work, when we arrived back at the accommodation late at night, there was never any car parks on site & we had to park down the road.
Stayed 4 nights in Jul 2025

8/10 Good

SUNDAY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was set up great for families. Quiet considering hotel was busy with guests. Very convenient and friendly staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Stayed 1 night in May 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
Rooms dated and ours was noisy due to plumbing from above rooms
Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
Front desk staff were good, the property looked good, the rooms while clean felt dated.
Stayed 1 night in Jun 2025

10/10 Excellent

Ed

Staff was friendly and got our key from the lock box since we showed up after hours. On-site free parking, room was clean, comfortable and quiet. The heater didn't work but there is a portable heater in the closet to use. Priced reasonable. Plenty to a shop and eat around the hotel. Nice pool. We would stay here again
Stayed 1 night in Jun 2025

10/10 Excellent

Jo

Stayed 1 night in May 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, neat tidy and quiet
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness
Very clean, kind staff I would like to mention that the walls weren’t very soundproof at all. I could hear basically everything from the rooms that were beside me.
Stayed 2 nights in May 2025

10/10 Excellent

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every moment of the stay! We will be staying again worth the money! We liked how the kids had their own area with out having to have an extra room! Thank you
Stayed 2 nights in Apr 2025

8/10 Good

Jennifer

Business traveler
Liked: Amenities
The location was great for access and a nice area to sit outside or by the pool ,hotel with great meals across the road or room service if you like to stay in . Had a great nights sleep every night and will stay again
Stayed 6 nights in Apr 2025

10/10 Excellent

Yolanda, Clinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, clean, comfy beds. Pool and premises beautifully maintained. Easy check in and out
Stayed 1 night in Apr 2025

8/10 Good

bradley

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We unfortunately arrived when the reception was closed, however the instructions left for check in were clear. Sadly, the restaurant was closed and I couldn’t find any information about the surrounding area, in the room, luckily we did manage to find somewhere to eat. A comfortable room, however, I think some of the crockery needs replacing as there were cracks in some of the dishes and some did need washing prior to use, that would not be the fault of the motel, just the previous guests I suppose.
Stayed 1 night in Apr 2025

8/10 Good

Daphane Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except beds and pillows too soft, didn't have a goodnight sleep.