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Rydges Mackay Suites

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rydges Mackay Suites

City view
Bar (on property)
Reception
One Bedroom Suite | Minibar, in-room safe, desk, blackout drapes
Fridge, coffee/tea maker, electric kettle

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Room service

Explore the area

Map
9 Gregory Street, Mackay, QLD, 4740
  • Artspace Mackay
    3 min walk
  • Jubilee Park
    6 min walk
  • Mackay Enertainment and Convention Centre
    7 min walk
  • Mackay, QLD (MKY)
    11 min drive

Room options

View all photos for Deluxe Spa Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Spa Suite

  • 699 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Twin Suite

One Bedroom Twin Suite | Minibar, in-room safe, desk, blackout drapes

One Bedroom Twin Suite

  • 592 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Minibar, in-room safe, desk, blackout drapes

One Bedroom Suite

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Two Bedroom Suite

Minibar, in-room safe, desk, blackout drapes

Deluxe Two Bedroom Suite

  • 936 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Studio King

Studio King | Minibar, in-room safe, desk, blackout drapes

Studio King

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Suite

Free toiletries, hair dryer, towels

Deluxe Spa Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout drapes

Family Room

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

One Bedroom Twin Suite

  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

One Bedroom Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Deluxe Two Bedroom Suite

Free toiletries, hair dryer, towels

Deluxe Two Bedroom Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 2 King Beds

Studio King

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quest Mackay on Gordon

Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (372)
The price is $130
per night
$143 total
includes taxes & fees
Jan 13 - Jan 14
Quest Mackay on Gordon

About this property

Rydges Mackay Suites

4-star Mackay hotel with restaurant
This hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center.
Rydges Mackay Suites offers 90 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Mackay hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Rydges Mackay Suites features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 4 meeting rooms. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Rydges Mackay Suites has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Moss on Wood - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Moss on Wood Bar - Onsite bar. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: AUD 15 to 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Moss on Wood
  • Moss on Wood Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.50 percent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 30 per person
  • Credit card charges are subject to a surcharge of 1.50 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include window guards

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grande Mackay Suites
Grande Suites Mackay
Mackay Grande
Rydges Mackay Suites Hotel
Mackay Grande Suites Hotel
Mackay Suites
Mackay Grande Hotel Mackay
Rydges Suites Hotel
Rydges Suites
Rydges Mackay Suites Hotel
Rydges Mackay Suites Mackay
Rydges Mackay Suites Hotel Mackay

Rydges Mackay Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 1001 reviews" "
Rating 8 - Good. 347 out of 1001 reviews" "
Rating 6 - Okay. 119 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jodie

We were upgraded to a room with a disability shower which was not what I consider an upgrade to be.
Stayed 1 night in Sep 2024

10/10 Excellent

Annemaree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff were fantastic definitely stay again
Stayed 1 night in Sep 2024

10/10 Excellent

Barton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay
Stayed 1 night in Sep 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Sep 2024

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rydges was great Breakfast meal at Moss on wood wasn’t nice. Staff were very unhelpful and meal order took over 1 hour. Walked out as we where over waiting.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Stayed 1 night in Aug 2024

4/10 Poor

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The first night my son and I were woken up at least ten times. We gave up trying to sleep at 4am. People were just having fun but the coming and going all night was really frustrating. The second night we were kindly moved to a room away from the lifts. By 4am we were up again. The rooms had everything we needed and staff were lovely, but I certainly wouldn't recommend staying there on a weekend if sleep is something you need.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nathan

Stayed 1 night in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to an assortment of restaurants and bars
Stayed 3 nights in Jun 2024

6/10 Okay

Graham

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Cassi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay.
Stayed 1 night in May 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked early and got a good rate
Stayed 1 night in May 2024

6/10 Okay

Bette

Traveled with partner
Disliked: Property conditions & facilities
Very small room Bathroom badly needed update with mildew in tile grout. Overpriced for the standard of accommodation
Stayed 1 night in Apr 2024

6/10 Okay

Scott

Business traveler
Only a few off the staff smiled, the rest were very un-inviting. Would not go back in a hurry
Stayed 3 nights in Mar 2024

10/10 Excellent

Brendan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central mackay
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, great helpful staff, would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Cody

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service
Dishwasher didnt work. Really noisy on Friday night.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
First room was above a night club and noisy, the windows did not shut properly and the wind made loud whistling noises but the friendly and helpful staff moved us to another room on the other side of the building and it was fantastic.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a studio for a night before a wedding. The staff allowed us to check in early so that we could get ready in the room before having to leave for the event. The room was clean and big, and the bathroom had good toiletries, as well as a hair dryer and magnifying mirror. Everything in the room worked well. We couldn't hear other guests at all even though the hotel was pretty full. Parking is easy and free. We have stayed before and will stay again!
Stayed 1 night in Sep 2023

6/10 Okay

Natalie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We have stayed at this hotel regularly. We thought we would eventually get a room with decent shower pressure. Our last stay was the worst by far, with the shower no more than a trickle. This building is relatively new, so there is no excuse for poor water pressure. Low cost hotels on Nebo road have better pressure. I had a bath instead and while relaxing in the bath, noticed how dirty the bathroom was. Anything not in direct eye sight had not been cleaned. The cost of these rooms is above average for Mackay, so we expect better than this. We feel like we will not be staying here again because of this. As we deserve a decent shower for the amount of money we have paid.
Stayed 1 night in Sep 2023