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The Metropolitan Hotel

3.0 star property

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Photo gallery for The Metropolitan Hotel

Lunch and dinner served
1 Bedroom Apartment | Desk, iron/ironing board, free WiFi, bed sheets
1 Bedroom Apartment | Living room | 32-inch TV with digital channels
Property entrance
1 Bedroom Apartment | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
17 Gordon Street, Mackay, QLD, 4740
  • Bluewater Lagoon
    ‪17 min walk‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay Base Hospital
    ‪5 min drive‬
  • Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for 2 Bedroom Aparment

2 Bedroom Aparment | Desk, iron/ironing board, free WiFi, bed sheets

2 Bedroom Aparment

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Desk, iron/ironing board, free WiFi, bed sheets

1 Bedroom Apartment

  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About this property

The Metropolitan Hotel

3-star Mackay hotel with restaurant
Along with a restaurant, this hotel has a bar/lounge and ATM/banking services. Self parking is free. Other amenities include a banquet hall and a vending machine.
The Metropolitan Hotel offers 6 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary toiletries. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This Mackay hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with digital channels. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This Mackay hotel also offers a vending machine, room service (during limited hours), and an ATM. Onsite uncovered self parking is complimentary.

The Metropolitan Hotel has designated areas for smoking.

The Metropolitan - This bistro serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

The Metropolitan Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 97 reviews
Rating 8 - Good. 42 out of 97 reviews
Rating 6 - Okay. 23 out of 97 reviews
Rating 4 - Poor. 8 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well
Stayed 1 night in Apr 2025

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but it was a bit noisy and it is understandable. Will be back
Stayed 3 nights in Mar 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2025

10/10 Excellent

Jolenta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Stayed 3 nights in Dec 2024

8/10 Good

Shakira

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Would be ideal for a smoker..

Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff were friendly. Close to facilities.

It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.

8/10 Good

Len, Brisbane

Liked: Cleanliness, staff & service, room comfort

Good country pub in the middle of Mackay.

It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities

Centre of town, excellent value..

As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..

4/10 Poor

george, cairns queensland

Disliked: Staff & service, property conditions & facilities

Service leaves a lot to be desired

Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose for the type of accommodation required

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location to Center of town, short walk t

I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.

8/10 Good

Alan & Mary, Glenden

Liked: Cleanliness, staff & service

Good position, great food.

We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.

8/10 Good

Stu, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic room close to the CBD

Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort

Close to cbd and great meals.

A good old pub Accom with excellent meals and friendly staff. Very well priced overall.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Centrally located close to everything..

Excellent value, meals were tasty and inexpensive,clean and tidy and accessible to most facilities...i'll be back!

4/10 Poor

Illy, QLD

Disliked: Staff & service, property conditions & facilities, room comfort

You get what you pay for.

Very cheap accommodation, but it shows. Room was tidy enough, however stains on sheets/carpet. Most lights didn't work (including fire escape) and tv remote had no batteries. It's okay if you're just looking for somewhere to sleep.

8/10 Good

Mike, Townsville

Liked: Staff & service, room comfort

Quiet and friendly

Just passing through great service and very convenient location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sarah, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and tidy hotel.

It was a nice stay in a comfortable, clean and nice hotel. It was nothing special but got to stay in.

6/10 Okay

cecile

Liked: Cleanliness, staff & service

Correct for a small budget, but wifi is missing

Contrary to the booking, there are NO family rooms for 4 people. AVOID room 7, which is terrible. Finally we were given two consecutive double bedrooms which were ok. Especillay for a such small price. NO WIFI, and television doesn't work. Nice staff, anyway. Rooms are clean.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Overnight pitstop

We struggled to find the entrance to the hotel and eventually discovered this was through the bar as there was no reception. The emphasis was clearly on the slot machines and bar. The barmaid checked us in. The room was dingy and small but it was clean. My partner said it was as close to hostel type accommodation as it was possible to get but still label itself a hotel. We ate there, in the bar. The food was good but could have been hotter. Just about OK for one night.

2/10 Terrible

Michael, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Terrible, No hot water, tv reception was so bad I couldn't watch anything. Aircon did not work properly, it is above a pub if you need to sleep don't stay here, after paying full price before arriving they wanted to charge $200 to my credit card and said it would not be charged back for at least 4 days.......