6/10 Okay
Gabrielle
Traveled with family
Sep 18, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Room size was much bigger than we expected. It wasn’t the room I reserved online, the staff said it was a much better room. Which was BS. After seeing it, I requested my original room choice and I was told, sorry it was no longer available. The staff offered No discount for the downgraded room. Accommodations were for 6 guests. Reservations were for a room with a lakeside view, unfortunately we only had a parking lot view and no balcony. Waterpark was only 1/2 useful due to it being shut down and didn’t open until 12pm, dirty foam floating on the water. Game room was nice, except the 2 bowling lanes that according to staff had been broken for 4yrs. No breakfast at all on the premises either, BoGo at 2 nearby locations with awful 2* reviews. A lot of trash, cigarette butts and animal feces around the property. No fire wood on site for the fire pits. Dogs are allowed here and I was not ok with that due to allergies.No pamphlets were available in the lobby either. I also reached out to hotels.com, not happy with this property or the lack of resolutions. Only thing that was nice was the location and view.
Gabrielle
Stayed 2 nights in Sep 2024