Check in was ok, I had to ask the clerk to repeat a few times, she spoke too fast. I had to ask about the free waterpark tickets only to find out that the one for older kids was closed for the season. The room was not clean enough, very dusty, poorly lit and in various states of disrepair. In the bathroom, the tv stand, thermostat, the dresser for clothing, the refrigerator cabinet. The breakfast was the worst we ever had at a hotel stay. We did not go to the pool since the hotel did not seem clean enough. I would not recommend.