2/10 Terrible
Deborah
Traveled with group, Traveled with family
Nov 12, 2024
Liked: Staff & service
Travelled for Bermuda to Georgia to attend my University Homecoming. Booked way in advance for 3 rooms including one for my former roomate from the Bahamas whom I havent seen in 42 years.
We arrived after a long day of air and car travel to find one room key we were issued, no longer existed as they were doing renovations. The second room was an accessible room and the key didnt work so we went back to front desk where we were informed by the Manager (still on propety because the regional Director was there assessing the facilty) that they were full, except for the two of the three rooms we had confirmed via Expedia. Booking thru expedia made no difference and we were told as we left to find a new hotel, that we shouldnt have used a 3rd party to book as that always causes issues.
So I cant tell you anything about the state of the rooms or propery other that Kenyetta and Damion were amazing as I had deliveries pre-scheduled. They went beyond the call of duty even though we had no rooms or stay there.
Deborah
Stayed 3 nights in Nov 2024