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Ne vaut les 5 étoiles et ne vaut pas son prix

We stayed at The Address Jabal Omar Makkah for six nights while performing Umrah, having heard it was one of the best hotels in Makkah. Unfortunately, our experience did not reflect a five-star standard or justify the price we paid. Check-in was unnecessarily difficult despite our booking details being available through Expedia. The rooms were clean, but none of our three rooms had toothbrushes, there were insufficient bathroom amenities for two guests, and the fridge was neither stocked with complimentary drinks nor properly chilled despite the 40°C+ weather outside. The breakfast buffet was acceptable but not what we expected from a luxury five-star hotel. I would not recommend this hotel for elderly guests or anyone with accessibility needs. Despite what some reviews suggest, it is not as close to the Haram as the Clock Tower hotels. Even using the shuttle bus, the journey involved additional walking and lifts, taking around 15 minutes each way. The alternative route via the outdoor escalators was exhausting in the heat. On a positive note, the gentleman at check-out was polite and receptive to our feedback. However, one concern I did not mention at the time was that my father was repeatedly stopped by the same security guard while other guests around us were not, which left us feeling uncomfortable. Overall, this hotel did not meet our expectations of a five-star experience. I hope this feedback is taken constructively to help improve the guest experience.

looked more like an Inn than 5 star property. small lobby. no major complaints but had a smaller feel than expected.

A great choice for strolling along the Corniche in the evening while watching people run or cycle around the dramatic race track. Also super convenient for the airport.

Hotel looks new with lot of modern features incorporated. However, the real soul of hospitality is missing. Hardly see staff smiling. Infact, the reception seems lost and robotic. Staying in five star hotels, first time I have experienced coming back form work and finding the room as you left it. Asking for the reason, "the house keeping was not told to clean the room. They cannot enter the room without permission". I am confused, is it good or bad. I mean, you trsut the hotel and expect them to clean the room in your absense. Breakfast buffet is good but nothing for vegetarians, except lettuce and hard croissants. They have some vegetarian dishes on the buffet but placed next to meat and people using the same ladel for both. Staff remain ignorant. For them its normal. Infact, the room service menu is average. Room service staff is cold and robotic. Wifi - Seriously, I think in todays fast world its more important than breakfast. However, the hotel has failed in that aspect as well. Even after complaing about the connectivity issues and speed, seems the technicians were helpless. They has a big router placed in the living room but the speed and connectivity in the bedroom was snail slow. Overall, it like lot of money has been spent to built the hotel with lots of modern technology and equipments in the room, which looks very fancy. However, attention to the staff and their training and guidance needs more investment and attention.