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Best Western West Towne Suites

2.5 star property

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Photo gallery for Best Western West Towne Suites

Front of property
Lobby
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed) | Premium bedding, pillowtop beds, in-room safe, individually decorated
Free daily cooked-to-order breakfast
Business center

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • Laundry
$93
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
650 Grand Canyon Dr, Madison, WI, 53719
  • West Towne Mall
    ‪5 min walk‬
  • University of Wisconsin-Madison
    ‪9 min drive‬
  • Camp Randall Stadium
    ‪10 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(17 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(37 reviews)
  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 340 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed) | Private kitchen | Fridge, microwave, coffee/tea maker

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

8.8 out of 10
Excellent
(14 reviews)
  • 462 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(17 reviews)
  • 462 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(20 reviews)
  • 462 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(48 reviews)
  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, individually decorated

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(42 reviews)
  • 356 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Best Western West Towne Suites

Madison hotel walkable to West Towne Mall
A fitness center, a snack bar/deli, and a 24-hour business center are available at this hotel. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and concierge services are onsite.
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. For a surcharge, the property provides an area shuttle within 15 miles and a bus station shuttle. This business-friendly hotel also offers a fitness center, a library, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.
A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 15 mi
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western West Towne
Best Western West Towne Suites
Best Western West Towne Suites Hotel
Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 679 out of 1184 reviews
Rating 8 - Good. 307 out of 1184 reviews
Rating 6 - Okay. 98 out of 1184 reviews
Rating 4 - Poor. 50 out of 1184 reviews
Rating 2 - Terrible. 50 out of 1184 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
This is my favorite stay in Madison, I love this place! Troy and his staff doing an excellent job keeping this place clean, cozy and well prepared. I can’t believe the prices you get for this hotel. And Antonio‘s breakfast in the morning, wow! It’s worth the trip alone, his food is consistent and amazing. What a lovely place! Come take a peek
Stayed 1 night in May 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, worth the price.
Stayed 3 nights in May 2025

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great spot

This is a new and clean hotel. The staff is very friendly. I would stay here again. The location is not down town, but that's not their fault! It's a great spot. Excellent fresh cooked free breakfast. I always enjoy a Best Western.
Stayed 1 night in May 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in May 2025

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right off highway, 15 mins from Verona! Great breakfast included in price, large rooms, quiet.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good find

This is not a luxury hotel but it is convenient, comfortable and inexpensive. All the staff we encountered were helpful and friendly. Our room was comfortable except the sofa bed we only used as a sofa wasn’t great. The cooked to order breakfast was good and breakfast room comfortable. We would probably stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Keith

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in all areas
Stayed 4 nights in May 2025

10/10 Excellent

Beowulf

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the professionalism of the staff. The rooms were clean. The only issue was the backside of the building is incredibly noisy when the garbage trucks were there for about ten minutes.
Stayed 3 nights in May 2025

10/10 Excellent

Tatee

Stayed 2 nights in May 2025

10/10 Excellent

Paul

Stayed 2 nights in May 2025

8/10 Good

Paul

Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again!

The hotel rooms were super nice and very clean! The hotel offered fresh hot breakfast, they didn't have many gluten free options but otherwise very good.
Stayed 2 nights in May 2025

10/10 Excellent

theodore

Liked: Property conditions & facilities

Well worthwhile!

Friendly, helpful staff. Reasonable price. Nice clientele. Delicious breakfast. Good parking. Convenient location.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Traveling with dog

Comfortable, quiet, clean and Dog friendly!
Stayed 1 night in May 2025

8/10 Good

Steve

Stayed 1 night in May 2025

8/10 Good

Melinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything waws very clean, room was VERY spacious, staff was nice and it was quiet. Was very pleasantly surprised at how nice my stay was for the price, will definitely stay there again.
Stayed 4 nights in May 2025

10/10 Excellent

ROBERTO C

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Sheena, Madison

Stayed 1 night in May 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I have stayed. I will return!!
Stayed 1 night in May 2025

10/10 Excellent

Jacquelin

Stayed 2 nights in Apr 2025

8/10 Good

Ellene

Stayed 2 nights in May 2025

2/10 Terrible

Rita

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In spite of requesting a top floor room at booking, we were given a first floor room at checkin. Because it seemed like a slow night based on the number of vehicles on the parking lot, we decided not to make an issue about it. However, shortly after arriving in our room, the herd of elephants in the room above us started making a racket. When we complained to the front desk clerk, we were given several excuses why we couldn't be moved to a new room, no availability which I challenged, then the next excuse was there were no rooms available with 2 queen beds and then when we said we were ok with a king sized bed, it was back to no availability. Otherwise, the stay was fine. Good breakfast, clean rooms, comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

Tangla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and clean. The staff was super nice and as I was leaving they were still setting up for breakfast and I wanted a bagel. The staff was exceptionally nice and gave me one of his personal bagels. That’s what I call SUPERB CUSTOMER SERVICE! Thank you again
Stayed 2 nights in May 2025