2/10 Terrible
CHRISTY
Business traveler
Aug 24, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Transparency
I HATED my room!! Staff should have told me that the room I'm getting is designed exclusively for disabled customers and given me a choice to select a different room. Seriously, you didn't have the foresight to think that the shower should accommodate both disabled and non disabled customers. I had to use a hand held wand during my entire stay to shower. I can get by with the sink being low but there was no where to put my toiletries. It was ridiculous. The living room had no where you can put a wine glass or place dinner if you wanted to watch TV. The closest was designed exclusively for disabled customers which meant my dresses hung up were drapped on the floor. No bag for dirty clothes, no shampoo in the room. That is fun to discover mid shower. I had to get out, dry off, call the front desk, wait 5 minutes for staff to deliver what should have been in the room to begin with. The bottom of the shower had no traction and I slipped on several occasions. The placement of everything was so inefficient.
It is super rare I give a negative review. Check out my google reviews and you will see. This was bad.
CHRISTY
Stayed 3 nights in Aug 2024