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Comfort Suites Madison West

2.5 star property

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Photo gallery for Comfort Suites Madison West

Lobby
Lobby
In-room safe, iron/ironing board, free cribs/infant beds, free WiFi
Lobby
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
1253 John Q Hammons Dr, Madison, WI, 53717
  • West Towne Mall
    ‪4 min drive‬
  • University of Wisconsin-Madison
    ‪12 min drive‬
  • University of Wisconsin Hospital and Clinics
    ‪13 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds with Sofa bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 2 Double Beds with Sofa bed, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Lobby

Baymont by Wyndham Madison West/Middleton WI West

  • Pool
  • Hot Tub
  • Breakfast included
  • Free airport shuttle
3.9 out of 5, Good, (1002)
The price is $144
per night
$166 total
includes taxes & fees
May 8 - May 9
Baymont by Wyndham Madison West/Middleton WI West

About this property

Comfort Suites Madison West

Madison hotel with indoor pool
Along with an indoor pool, this hotel has a hot tub and a business center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Suites Madison West offers 95 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site.
Comfort Suites Madison West features an indoor pool and a hot tub. Wireless Internet access is complimentary. This hotel offers access to a business center and 2 meeting rooms. This family-friendly hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Complimentary self parking is available on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Things to do

  • Arcade/game room
  • Hot tub
  • Indoor pool

Family friendly

  • Arcade/game room
  • Free area shuttle
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 2 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel Madison
Comfort Suites Madison
Comfort Suites Madison Hotel
Madison Comfort Suites
Comfort Suites Madison West Hotel Madison
Comfort Suites Madison
Comfort Suites Madison West Hotel
Comfort Suites Madison West Madison
Comfort Suites Madison West Hotel Madison

Comfort Suites Madison West Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 150 out of 313 reviews
Rating 8 - Good. 72 out of 313 reviews
Rating 6 - Okay. 40 out of 313 reviews
Rating 4 - Poor. 21 out of 313 reviews
Rating 2 - Terrible. 30 out of 313 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cristian

Stayed 1 night in Jan 2025

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Thalia

Business traveler
Liked: Cleanliness, staff & service
This hotel was very quiet and the beds were very comfy. As someone with allergies to scented detergents and cleaners, I did okay here, which is a big plus for me. I liked how they had affordable pizza delivery options and cheap happy hour beverages. (Though I wish there were non alcoholic ones). The shower has great water pressure and temperature. It was also very easy to get to the isthmus from here. I have to admit that there were a few down sides. The hot tub was never hot, just warm, but it was nice and big. I was disconcerted by the digital gaming (gambling?) in the dining area and pool. I didn't end up getting breakfast because of that, which made the experience unpleasant. Breakfast had very few options. However, staff was nice and I enjoyed my stay over all.
Stayed 1 night in Jan 2025

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

It was a nice stay. I have stayed here a few different times over the last year for business. It is comfortable, has a great breakfast and is reasonable in price.
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

Nice stay friendly staff , clean hallways clean room overall a good stay will stay there again
Stayed 3 nights in Jan 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, amenities
Breakfast was fabulous. The only stain on the experience was check in time. The lady at the front desk was standing outside the front door smoking with two gentlemen. When we went inside they all followed us and the front desk lady and the two gentlemen made us very uncomfortable with the questions they were asking and comments they were making.
Stayed 1 night in Dec 2024

6/10 Okay

Krista

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Nice Hotel- But Staff Unavailable

My husband and I arrived around 10 p.m., after a work party. There was no staff to check us in- no one at the front desk although all lights were on and it appeared someone had been working at the front desk recently. We called the hotel 5 or 6 times to try to get the attention of ANYONE to come check us in. We sat there while the phone continued to ring and no one answered. Finally we tried calling the corporate company. They weren't able to help since we booked through a third party (hotels.com). It had been about 25-30 minutes, we were tired, and we almost left when finally a staff member showed up to check us in. This was not pleasing after being tired and just needing a place to sleep. The staff member did not offer an apology or reason why he was not available. The hotel itself was nice, and the breakfast was good. The bathroom in the room was not very clean, but other than that, the room was nice. Overall, if the staff can be available, this would be a fine place to stay, although we probably won't stay here again due to our experience.
Stayed 1 night in Jan 2025

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Bed sheets dirty with hair, super gross.
Stayed 1 night in Jan 2025

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Maria

Stayed 2 nights in Jan 2025

10/10 Excellent

Mary, West Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Ariana, Aloha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at this location. Awesome pool, all around nice facility.
Stayed 5 nights in Dec 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Quiet.
Stayed 1 night in Jan 2025

2/10 Terrible

Danielle

Stayed 2 nights in Dec 2024

6/10 Okay

LaRonda

Stayed 2 nights in Dec 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Dec 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Bruno

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Eli

Stayed 7 nights in Nov 2024

10/10 Excellent

Mariah

Stayed 4 nights in Dec 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service clean room great place.
Stayed 2 nights in Dec 2024

6/10 Okay

Ann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk shared her recent experiences of her job rather than holding it in. Sometimes others have the answers. So, it was good that she let it out. I just needed to be patient at check-in.
Stayed 2 nights in Dec 2024