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Axel Hotel Madrid - Adults Only

4.0 star property

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Photo gallery for Axel Hotel Madrid - Adults Only

Outdoor pool, sun loungers
Porch
Premium bedding, minibar, in-room safe, desk
Flat-screen TV
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Laundry
  • 24/7 front desk

Explore the area

Map
Atocha 49, Madrid, 28012
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Gran Via
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Axel Junior Suite

Premium bedding, minibar, in-room safe, desk

Axel Junior Suite

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Axel Premium

Premium bedding, minibar, in-room safe, desk

Axel Premium

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 226 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Axel Suite

Premium bedding, minibar, in-room safe, desk

Axel Suite

  • 549 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Axel Junior Suite Single Use

Premium bedding, minibar, in-room safe, desk

Axel Junior Suite Single Use

  • 312 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Axel Premium Single Use

Designer toiletries, hair dryer, slippers, towels

Axel Premium Single Use

  • 226 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Axel City

Premium bedding, minibar, in-room safe, desk

Axel City

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Axel Suite Single Use

Premium bedding, minibar, in-room safe, desk

Axel Suite Single Use

  • 549 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Basic Room

Minibar

Basic Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Axel City Single Use

Designer toiletries, hair dryer, slippers, towels

Axel City Single Use

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Basic Room

Premium bedding, minibar, in-room safe, desk

Basic Room

  • 161 sq ft
  • Sleeps 1
  • 1 Double Bed

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About this property

Axel Hotel Madrid - Adults Only

4-star hotel in Madrid Centro
An outdoor pool, a poolside bar, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, spa services, and a business center.
Axel Hotel Madrid - Adults Only offers 88 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Wireless Internet access is complimentary. This boutique hotel also offers an outdoor pool, a rooftop terrace, and spa services.

Axel Hotel Madrid - Adults Only is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 11 AM and on weekends between 8 AM and 11:30 AM.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 25 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 16.50 per person
  • A poolside bar
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 per person
  • Nearby parking fee: EUR 25 per day (66 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Axel Hotel Madrid Adults
Axel Madrid Adults
Axel Madrid Adults Only Madrid
Axel Hotel Madrid - Adults Only Hotel
Axel Hotel Madrid - Adults Only Madrid
Axel Hotel Madrid - Adults Only Hotel Madrid

Axel Hotel Madrid - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1006 reviews
Rating 8 - Good. 275 out of 1006 reviews
Rating 6 - Okay. 86 out of 1006 reviews
Rating 4 - Poor. 35 out of 1006 reviews
Rating 2 - Terrible. 25 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Chicago

Stayed 2 nights in Feb 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So firstly the hotel is gorgeous, the rooms are stunning, SO well done, comfortable and HUGE! I’ve lived in apartments smaller than the suite I had! The bathrooms are insane, some of my best (and raciest) selfies have been taken in that bathroom. The team are wonderful, so helpful and just the loveliest people who really go out their way to make you feel welcome. Cleanliness is outstanding, my suite, and the hotel in general, is spotless! So why a 4 star rating… this is a Herron-friendly hotel, meaning (to me) it’s a gay hotel first and foremost, and all others in this chain are smack bang in the middle of gay life and shopping… Madrid Axel is very much NOT in the heart of the gay scene or decent shopping. In fact it’s a 20mins walk from the gay neighbourhood or a $20 uber, the shopping and dining options are also non-existent unless you want to live on Burger King (which I do not). EVERYTHING is miles away, more importantly this is the middle of the city centre, it’s dirty around the hotel, noisy and at night… well thankfully my room had the most insanely noise insulating shutters and curtains (which I found on the second night, having been kept up until 4am with drunks screaming outside. If I could pick this hotel up and move it a mile it would be literally perfect… but for me it’s too far out of where it should be.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Feb 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and nice hotel

Good location and nice hotel. Most staff friendly and welcoming. Rooms spacious and well decorated. Water pressure bit rubbish despite lovely walk in shower.
Stayed 3 nights in Feb 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shopping, dining and museums. Gym and pool on premises !
Stayed 1 night in Feb 2025

10/10 Excellent

ASIER

Stayed 1 night in Feb 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay here, awesome hotel, friendly and helpful staff as usual.
Stayed 2 nights in Feb 2025

6/10 Okay

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to walk anywhere you wanted in the main area. There was always a front desk person. We were able to leave our baggage before check in. Our main issues were that it was very loud till quite late in the night (2 am) which is fine as long as you know what to expect. Also someone walked into our LOCKED room while we were asleep and we had to scream for them to leave. We reported it to the front desk and followed up but all we got it the standard apology and that they will be checking the cameras…
Stayed 2 nights in Jan 2025

10/10 Excellent

David Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice accommodation in a convenient location
Stayed 3 nights in Jan 2025

6/10 Okay

Matt

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice Hotel

To be honest it is a nice hotel. I think it could do with a slight refresh. The scent in the main reception area is quite overpowering. During the day there is quite loud music playing in the hallway which meant getting a nap during the day wasn't the best. I think someone else must've complained as the speakers in my corridor got turned off I think. Seems like an odd choice regardless. My room and bed was nice though the TV was at an odd angle like it had been knocked and not repaired properly. The shower took a long time to run hot but once it did it was fine. Some way to close the sleeping area off from the wash and toilet area world be nice. On check out however I was asked if I took anything from the mini bar, which I hadn't. However I appear to have been charged €8 regardless for who knows what. Not much but I'm not happy about it either.
Stayed 3 nights in Jan 2025

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was fine for 1 person. It was large but also had open (glass dividers) shower and toilet (rather than being around the corner or a separate room) Also Chose this as I was there in the summer and the roof bar area was very convenient. At end nov it was hired out for multiple events which meant we couldn’t use it. So Good in summer if you want the pool. Otherwise other hotels would likely be better. Fine if it’s a good deal
Stayed 5 nights in Nov 2024

10/10 Excellent

Jonathan, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, highly recommend
Stayed 2 nights in Jan 2025

4/10 Poor

Jack

Stayed 2 nights in Dec 2024

8/10 Good

Joie Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean.Breakfast offered with variety of food.The staff were friendly.Location is perfect.
Stayed 1 night in Dec 2024

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a really convenient location with lots of bars and restaurants nearby. Staff were very friendly and helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Llency

Liked: Cleanliness, staff & service
Overall the hotel is good. The spa/sauna was not open and I the roof top pool has a great view of the city, but also the hotel should consider make it a hot pool for the winter.
Stayed 2 nights in Nov 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as always
Stayed 5 nights in Nov 2024

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and room cleaner was top notch
Stayed 4 nights in Nov 2024

10/10 Excellent

Mildred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff. Stunning rooms . Excellent location
Stayed 1 night in Nov 2024

8/10 Good

Van, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
It's Ok.
Stayed 3 nights in Nov 2024

10/10 Excellent

Gilbert S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

If you travel in Spain stay at the Axel Hotels..

This is an amazing hotel and with great service, wonderful rooms and very helpful staff. I highly recommend this hotel at any of their locations. This is my 3rd stay at Axel hotels in Spain...
Stayed 8 nights in Nov 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Only stayed a couple of days, but had a great time!
Stayed 2 nights in Nov 2024