First off, the hotel is located just a few meters from Puerto del Sol - the very centre of Madrid - and is close to many tourist attractions, restaurants and shopping areas
Second, the staff are very friendly and helpful.
And finally the hotel has a few innovations which made a lot of sense for tourists like us:
1) instead of breakfast, a bag containing pastries fruit water and juice is left at your doorknob early each morning
2) there is a "lounge" at the basement where hotel guests can go and avail of coffee, tea, juices, water, cookies and fresh fruits.
We had a wondefrul 3-night stay and would stay here again if we come back to Madrid.