See all properties

BYPILLOW Crosstown

3.0 star property

Choose dates to view prices

Photo gallery for BYPILLOW Crosstown

Single Room | Iron/ironing board, free WiFi, bed sheets
Front of property
Superior Double Room, Terrace | Terrace/patio
Lockers
Double Room | Iron/ironing board, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
$119
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Calle de Jesús y María 12, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪7 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Economy Double Room

Economy Double Room | Iron/ironing board, free WiFi, bed sheets

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 108 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

Family Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Family Room, Terrace

  • 205 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 205 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Triple Room

Triple Room | Iron/ironing board, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 178 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Superior Double Room, Terrace

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace

Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Double Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Iron/ironing board, free WiFi, bed sheets

Single Room

9.6 out of 10
Exceptional
(7 reviews)
  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Reception
Latroupe Prado
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 308 reviews
Latroupe Prado

About this property

BYPILLOW Crosstown

3-star hostal in Madrid Centro
A 24-hour front desk and free WiFi in public areas are available at this smoke-free hostal.
BYPILLOW Crosstown offers 55 air-conditioned accommodations with hair dryers and irons/ironing boards. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. This Madrid hostal provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

BYPILLOW Crosstown features an elevator. Public areas are equipped with complimentary wireless Internet access.

BYPILLOW Crosstown is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

Reviews

BYPILLOW Crosstown Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 79 out of 115 reviews
Rating 8 - Good. 23 out of 115 reviews
Rating 6 - Okay. 6 out of 115 reviews
Rating 4 - Poor. 6 out of 115 reviews
Rating 2 - Terrible. 1 out of 115 reviews

Reviews

8/10 Good

Darcey, Port Jervis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!
Stayed 1 night in Aug 2025

10/10 Excellent

Dylan

Stayed 3 nights in Aug 2025

10/10 Excellent

Javier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Stayed 4 nights in Jul 2025

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just as expected for the price paid
Stayed 2 nights in Jul 2025

8/10 Good

DIANE

Liked: Staff & service, amenities, property conditions & facilities
Room could use a dusting and floor washed, but linens and bathroom clean. Ants in the bathroom, which didn't bother us. Efficient use of small space for comfort. Nice to have a hot water kettle to make coffee/tea (provided) and the biscuit and bottle of water are nice addition.
Stayed 6 nights in Jun 2025

10/10 Excellent

SAED

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, personable people in addition to great location perfect for making repeated visits to bear and the strawberry tree! Not to mention a clean, hip interior and in our case, a wonderful balcony with a view and outdoors shower! Loved it!
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher, London

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Experience at Crosstown Hotel in Madrid!

We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home. The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid. I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

MAIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Convinient
Stayed 4 nights in Apr 2025

10/10 Excellent

Sankar, Dayton

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sankar, Dayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Palace, Opera, Sol area walkable
Stayed 2 nights in Mar 2025

8/10 Good

kamal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Très bon hôtel, moderne et confortable, très bien situé pour visiter les Grands Boulevards de Madrid, la chambre est équilibrée de café, thé et tisane j’apprécie pour le petit dej dans la chambre ou une tisane la nuit avant de dormir 😀.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Amoye

Disliked: Cleanliness, amenities
The room looked ok but it was as super small no space to even open luggage properly. The bathroom you could smell the drainage and it permiated the room. Also the AC Unit did not work so I had to open windows
Stayed 2 nights in Nov 2024

8/10 Good

James

Stayed 1 night in Sep 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

I enjoyed my stay at Crosstown ByPillow. The location was very good for South of the centre of madrid food and drink, but also only less than 5 mins to a metro stop which has line 1 which goes up through centro. I was initially given a room where the toilet flush wasn't working. After a failed attempt at fixing I was found a new room. Service at the front desk was always very friendly and helpful of all the people I encountered.
Stayed 2 nights in Nov 2024

10/10 Excellent

Vickie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time trip!

Very nice front desk employee. Enjoyed the convenience walking. Thanks for the free water.
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had great attention to my needs and a friendly face at all times.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough!
Stayed 1 night in Oct 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning
Stayed 1 night in Oct 2024

10/10 Excellent

Zachariah

Stayed 1 night in Sep 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Moshe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lovely boutique hotel
Stayed 1 night in Sep 2024