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Crowne Plaza Madrid Airport by IHG

4.0 star property

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Photo gallery for Crowne Plaza Madrid Airport by IHG

Exterior
Living area
Bar (on property)
Restaurant
1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Laundry
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022
  • IFEMA
    ‪7 min drive‬
  • Plenilunio Shopping Mall
    ‪8 min drive‬
  • Juan Carlos I Park
    ‪8 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Family Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Family Room, 2 Double Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 377 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible Bathtub

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

  • 323 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed (Runway View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Runway View)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Madrid Airport by IHG

4-star hotel in San Blas-Canillejas
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a conference center. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Crowne Plaza Madrid Airport by IHG offers 125 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. Event facilities measuring 3692 square feet (343 square meters) include a conference center. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Crowne Plaza Madrid Airport by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Crowne Plaza Madrid Airport by IHG has a restaurant on site.
Prema Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 10:00 AM at scheduled times and on request
  • Secured, covered self parking on site (EUR 18 per day)
  • Secured, covered extended parking on site (EUR 64 per week)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 12.50 for children
  • A restaurant

Restaurants on site

  • Prema Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Conference center (3,692 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (31 inch wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 12.50 for children
  • Airport shuttle fee: EUR 5.00 per person
  • Airport shuttle fee per child: EUR 5.00 (up to 18 years old)
  • Covered self parking fee: EUR 18 per day
  • Covered extended parking fee: EUR 64 per week
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Madrid Airport
Crowne Plaza Madrid Airport
Madrid Airport Crowne Plaza
Crowne Plaza Madrid Airport Hotel Madrid
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Hotel

Crowne Plaza Madrid Airport by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1009 reviews
Rating 8 - Good. 228 out of 1009 reviews
Rating 6 - Okay. 63 out of 1009 reviews
Rating 4 - Poor. 29 out of 1009 reviews
Rating 2 - Terrible. 25 out of 1009 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to be close to the airport. Staff was very attentive and helpful
Stayed 1 night in Nov 2024

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2-day stay
Isabel, the night receptionist was very friendly and extremely helpful, on the other hand, the receptionists that were there during the day, not so much. They seemed to be bothered when I approached them with a question. As far as comfort, it was all good except for the pillows; too hard to my liking.
Stayed 2 nights in Nov 2024

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Fine to stay 15 minutes away from the airport for last minute fly change
Stayed 1 night in Nov 2024

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Francisco

Stayed 2 nights in Oct 2024

4/10 Poor

Schahrzad

Traveled with family
I am disappointed at Expedia for recommending and listing this hotel. A very old building with a bad smell, many mosquitos and an unsafe elevator which dropped three floors to -B2 level while I was inside it. The staff were friendly and the breakfast was good. Unfortunately I would have to rate this hotel as unsafe and unreliable.
Stayed 1 night in Nov 2024

10/10 Excellent

Lisaury

Stayed 1 night in Nov 2024

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2024

8/10 Good

Les, Eureka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Very spacious and clean. The bed was comfortable. It was frustrating that the shuttle to the airport was not available.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está cómodo, limpio y fui vinos perfectamente pues está a solo 15 minutos del aeropuerto. Cuentan con servicio de shuttle el cual debes de contratar previamente a un costo muy bajo .
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mital

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We wanted a comfortable hotel to spend or last night after 3 weeks traveling. We wanted to be close to,the airport, a shuttle to the airport and a place to dine and Crowne Plaza provided all of those features.
Stayed 1 night in Oct 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Shaun

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff are friendly, dinner and breakfast was nice but the property is tired. The name crown plaza is not up to scratch on this property.
Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++++
Stayed 1 night in Oct 2024

8/10 Good

Clara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the people at the hotel, but around the hotel the only thing you see is cement when you open the curtain
Stayed 1 night in Oct 2024

10/10 Excellent

MARIBEL

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el Hotel Las personas que trabajan son espectaculares Las que trabajan en el Restaurant en el Desayuno Muy buenas, saben atender a sus huespedes
Stayed 3 nights in Oct 2024

10/10 Excellent

Jacqueline

Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Estivent

Stayed 1 night in Sep 2024

10/10 Excellent

HERLINDA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient from the airport then onto Madrid.
Stayed 1 night in Oct 2024

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was srrounded by a couple other hotels, but also the area was dirty, with a large gutted out building just down the block. Only restaurant in area was the hotel's, which was good. It was convenient to the airport, and the Shuttle service was very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy shuttle service to/from airport with nice restaurant for dinner/breakfast
Stayed 1 night in Sep 2024