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Eurostars Plaza Mayor

4.0 star property

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Photo gallery for Eurostars Plaza Mayor

Enjoy a wide selection of fresh fruits, pastries, and prepared dishes at our buffet.
Relax in a spacious room with a large bed, desk, and stunning city view.
Enjoy a casual meal in our outdoor dining area, set with tables, chairs, and fine china.
Relax in this stylish living room with a large flat-screen TV, comfortable sofa, and coffee table.
Welcome to our hotel lobby, featuring a reception desk, long corridor, and a striking wall-mounted artwork.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle Doctor Cortezo 10, Madrid, Madrid, 28047
  • Plaza Mayor
    ‪5 min walk‬
  • Puerta del Sol
    ‪5 min walk‬
  • Gran Via
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Double or Twin Room

9.0 out of 10
Wonderful
(64 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Large Twin Beds

View all photos for Standard Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use

  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room (with Extra Bed)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (with Extra Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

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About this property

Eurostars Plaza Mayor

4-star hotel in Madrid Centro
This smoke-free hotel features a bar/lounge, a rooftop terrace, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning. Housekeeping is available on request.
Eurostars Plaza Mayor offers 92 accommodations with minibars and laptop-compatible safes. LCD televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 4-star property.

Wireless Internet access is complimentary. This Madrid hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services.

Eurostars Plaza Mayor is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Eurostars Hotel Plaza Mayor
Eurostars Hotel Plaza Mayor Madrid
Eurostars Plaza Mayor
Eurostars Plaza Mayor Madrid
Hotel Eurostars Plaza Mayor
Hotel Mayor
Hotel Plaza Mayor
Plaza Mayor
Plaza Mayor Hotel
Eurostars Plaza Mayor Hotel
Eurostars Hotel Plaza Mayor
Eurostars Plaza Mayor Madrid
Eurostars Plaza Mayor Hotel Madrid

Eurostars Plaza Mayor Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 1001 reviews
Rating 8 - Good. 378 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael Joseph, Watford

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, great location. Would stay here again. Thank you.
Stayed 3 nights in Apr 2025

8/10 Good

maria m, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Veronika

Stayed 7 nights in Apr 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Had to open the window to cool off the room. Then it became noisy at night.
Stayed 5 nights in Apr 2025

8/10 Good

Luis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have accommodation for more than 2 people in the same room.
Stayed 4 nights in Apr 2025

6/10 Okay

Andres

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We think this hotel is overrated with a 4 stars, should be maximum 3 stars.
Stayed 5 nights in Apr 2025

8/10 Good

Alexander, Wayland

Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexander, Wayland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable hotel with polite and professional staff
Stayed 1 night in Mar 2025

10/10 Excellent

Iuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

RODNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getting to know Madrid.

I was in tower B which was not over the street so was quiet. Excellent location to sights and metro. Good breakfast options.
Stayed 4 nights in Mar 2025

6/10 Okay

sabeen

Stayed 1 night in Mar 2025

8/10 Good

Konstantinos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2025

10/10 Excellent

FABIOLA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo y bien ubicado
Stayed 4 nights in Feb 2025

10/10 Excellent

Cecilia

Stayed 3 nights in Mar 2025

10/10 Excellent

Karla

Business traveler
Excelente localización, y todo el servicio y estadía muy bueno.
Stayed 3 nights in Mar 2025

10/10 Excellent

Neftali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though is not that close to Plaza Mayor, the hotel has a great location and is walking distance to main attractions in Madrid. Friendly staff, clean and comfortable. Would stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marlon

Stayed 5 nights in Feb 2025

10/10 Excellent

cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay in Madrid. Would definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Unacceptable Handling of burst pipe incident.

Dear Hotel Manager/ Hotels.com, I am writing to formally express my disappointment regarding the handling of the burst pipe incident in the early hours of 18/02/25 at Eurostars Plaza Mayor. At approximately 5 AM, a significant water leak occurred on our floor, resulting in an evacuation. While we understand that emergencies can happen, the lack of communication and guest support was entirely unacceptable. Only one person was working in the hotel at that time. When I called to explain the situation to the receptionist they said they would “make a note of it”. Only when I said that we may need to evacuate he came up. He evacuated the floor very well but he didn’t know where to cut the water as he was only in the job for two months and he didn’t know how to access the water valve through the parking. The only person with the access key for the other water valve was the maintenance worker who was at home sleeping and arrived at the hotel 30 minutes later. I had to man the reception as guests were calling asking about the situation and evacuation. Despite waiting in the hotel lobby for over three hours, we received little to no updates regarding the situation or when we could return to our rooms. No refreshments were offered, not even a bottle of water, and there was no attempt to ensure guest comfort during this prolonged inconvenience. I trust that Eurostars Plaza Mayor and hotels.com values its guests and will take appropriate action to compensate and resolve this matter.
Stayed 3 nights in Feb 2025

10/10 Excellent

Maria Elena, Aventura

Stayed 1 night in Feb 2025

6/10 Okay

Roxana, Stuart

Liked: Staff & service
For a 3 stars hotel it was OK. Clean friendly staff good breakfast great location but i felt no safecwalking by myself at night.
Stayed 6 nights in Jan 2025

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025