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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property

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Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Terrace/patio
Property preview
Terrace/patio
Restaurant
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet friendly
  • Room service
$365
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Hermosilla 2, Madrid, Madrid, 28001
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Plaza de Colon
    ‪2 min walk‬
  • Place, Gran Via
    ‪16 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

View all photos for Premier Room

Lobby

Premier Room

  • Sleeps 2

View all photos for Supreme Room Redlevel

Lobby

Supreme Room Redlevel

  • Sleeps 2

View all photos for Red Level Junior Suite

Lobby

Red Level Junior Suite

  • Sleeps 4

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

8.8 out of 10
Excellent
(14 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Colon Penthouse Suite Redlevel

1 bedroom, premium bedding, down comforters, minibar

Colon Penthouse Suite Redlevel

  • Sleeps 4

View all photos for Junior Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Junior Suite Red Level

9.0 out of 10
Wonderful
(4 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Deluxe Junior Suite Red Level

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Castellana Presidential Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Castellana Presidential Suite Red Level

8.0 out of 10
Very good
(1 review)
  • 2152 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Red Level (2+2)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

One Bedroom Suite Red Level (2+1)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

Deep soaking tub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level (3+1)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Two Bedrooms Suite Red Level

  • 968 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Family Grand Supreme

1 bedroom, premium bedding, down comforters, minibar

Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Supreme Room

1 bedroom, premium bedding, down comforters, minibar

Family Supreme Room

9.2 out of 10
Wonderful
(5 reviews)
  • 498 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Colon Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

Colon Penthouse Suite Red Level (2+2)

  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

Colon Penthouse Suite Red Level (3+1)

  • 854 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Master Suite Red Level (2+1)

  • 968 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

View all photos for Castellana Presidential Suite Red Level (2+2)

1 bedroom, premium bedding, down comforters, minibar

Castellana Presidential Suite Red Level (2+2)

  • 2153 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Castellana Presidential Suite Red Level (3+1)

1 bedroom, premium bedding, down comforters, minibar

Castellana Presidential Suite Red Level (3+1)

  • 2153 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room

  • Sleeps 2

View all photos for Premier Room (3AD)

1 bedroom, premium bedding, down comforters, minibar

Premier Room (3AD)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room (2+1)

1 bedroom, premium bedding, down comforters, minibar

Premier Room (2+1)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Supreme Room Red Level (2+1)

Supreme Room Red Level (2+1) | 1 bedroom, premium bedding, down comforters, minibar

Supreme Room Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

1 bedroom, premium bedding, down comforters, minibar

Two Bedroom Suite Red Level (4+1)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Castellana Presidential Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Castellana Presidential Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Colon Penthouse Suite Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Colon Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Red Level Two Bedroom Suite

1 bedroom, premium bedding, down comforters, minibar

Red Level Two Bedroom Suite

  • Sleeps 6

View all photos for Premier Room

1 bedroom, premium bedding, down comforters, minibar

Premier Room

9.6 out of 10
Exceptional
(27 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

1 bedroom, premium bedding, down comforters, minibar

Family Supreme Room

  • Sleeps 2

View all photos for Master Suite Terrace Red Level

1 bedroom, premium bedding, down comforters, minibar

Master Suite Terrace Red Level

  • 961 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Master Suite Terrace Red Level (2+1)

1 bedroom, premium bedding, down comforters, minibar

Master Suite Terrace Red Level (2+1)

  • 961 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Supreme Room Red Level

Supreme Room Red Level | 1 bedroom, premium bedding, down comforters, minibar

Supreme Room Red Level

9.4 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep soaking tub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

  • 645 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Grand Supreme Room with Jacuzzi Red Level

Grand Supreme Room with Jacuzzi Red Level | 1 bedroom, premium bedding, down comforters, minibar

Grand Supreme Room with Jacuzzi Red Level

8.0 out of 10
Very good
(3 reviews)
  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Master Suite Red Level

  • 1076 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme | 1 bedroom, premium bedding, down comforters, minibar

Supreme

9.6 out of 10
Exceptional
(16 reviews)
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premium Room With Hot Tub Red Level

1 bedroom, premium bedding, down comforters, minibar

Grand Premium Room With Hot Tub Red Level

  • Sleeps 2

View all photos for Deluxe Junior Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

Deluxe Junior Suite Red Level

  • Sleeps 5

View all photos for One-Bedroom Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

One-Bedroom Suite Red Level

  • Sleeps 4

View all photos for Grand Family Room

1 bedroom, premium bedding, down comforters, minibar

Grand Family Room

  • Sleeps 5

View all photos for Red Level Grand Premium Room With Jacuzzi

1 bedroom, premium bedding, down comforters, minibar

Red Level Grand Premium Room With Jacuzzi

  • Sleeps 2

View all photos for Presidential Penthouse Suite Red Level

Lobby

Presidential Penthouse Suite Red Level

  • Sleeps 2

View all photos for One-Bedroom Master Suite Red Level

1 bedroom, premium bedding, down comforters, minibar

One-Bedroom Master Suite Red Level

  • Sleeps 2

View all photos for Classic Queen Room

Lobby

Classic Queen Room

  • Sleeps 2

View all photos for One-Bedroom Master Suite Red Level

Outdoor spa tub

One-Bedroom Master Suite Red Level

  • Sleeps 2

View all photos for Supreme Room

Lobby

Supreme Room

  • Sleeps 3

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About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

5-star hotel in Salamanca
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 186 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.
Hotel Fenix Gran Meliá - The Leading Hotels of the World features a full-service spa and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 6 meeting rooms. Event facilities measuring 6458 square feet (600 square meters) include conference space. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite parking is available (surcharge), along with a car charging station.

Hotel Fenix Gran Meliá - The Leading Hotels of the World is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a restaurant on site.
Balmoral Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (EUR 45 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Balmoral Bar

Things to do

  • Full-service spa
  • Health club
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1953
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self parking fee: EUR 45.00 per day
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Reviews

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 744 out of 1000 reviews
Rating 8 - Good. 184 out of 1000 reviews
Rating 6 - Okay. 48 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

10/10 Excellent

Rafael

Stayed 8 nights in Jul 2025

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Zourik

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Gloria

Stayed 8 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Jul 2025

10/10 Excellent

ROMER

Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Great location Service was excellent Staff very accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Henry, Driggs

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025

10/10 Excellent

Manolo Higueros

Stayed 3 nights in Jun 2025

10/10 Excellent

Alenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a nice area
Stayed 3 nights in Jun 2025

2/10 Terrible

james

Liked: Cleanliness
Disliked: Room comfort

Scam artists

Doormen were wonderful but the praises stop there, from the moment we arrived we were bombarded with up charges and to book tours, only later to find out that when we did ask them to book a train ticket we were charged double the price, when we confronted the front desk, they said they were obligated to use travel agency, but the unforgivable sin to me was when a bartender added 5 euro extra tip to a one cocktail bill after I signed the check.
Stayed 7 nights in Jun 2025

6/10 Okay

andres

Liked: Cleanliness, staff & service, property conditions & facilities
La atención es realmente buena. El baño es muy pequeño para una habitación de ese precio.
Stayed 4 nights in Jun 2025

8/10 Good

LUIZ

Stayed 3 nights in May 2025

10/10 Excellent

Charles

Stayed 2 nights in May 2025

10/10 Excellent

Alenka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Zenovia A

Liked: Cleanliness, staff & service, property conditions & facilities
If you seek an unparalleled luxury experience in the heart of Madrid's prestigious Salamanca district, look no further than Hotel Fenix. Nestled amidst the designer boutiques and upscale shops of the "Golden Mile," this exceptional hotel places you within easy reach of the city's most iconic tourist attractions. Beyond its prime location, Hotel Fenix boasts exquisitely appointed rooms designed for ultimate comfort and relaxation. But what truly sets it apart is the dedication of its staff, whose attentive service and unwavering commitment to excellence elevate your stay to a truly luxurious level, ensuring you feel pampered and privileged from the moment you arrive. Beyond 5-Stars!! Highly Recommend! Zenovia
Stayed 9 nights in May 2025

10/10 Excellent

Myrna

Traveled with family
Liked: Amenities, property conditions & facilities
Espectacular todo
Stayed 1 night in May 2025

10/10 Excellent

Vittorio

Stayed 1 night in Apr 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great staff service
Stayed 3 nights in Apr 2025

10/10 Excellent

Dennis, Washington

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Yurilyn, Santo Domingo

Stayed 4 nights in Apr 2025

10/10 Excellent

Lexie

Stayed 1 night in Apr 2025