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Hotel Fenix Gran Meliá - The Leading Hotels of the World

5.0 star property

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Photo gallery for Hotel Fenix Gran Meliá - The Leading Hotels of the World

Lobby
Restaurant
Terrace/patio
Exterior
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet friendly
  • Room service

Explore the area

Map
Hermosilla 2, Madrid, Madrid, 28001
  • Gran Via
    ‪15 min walk‬
  • Prado Museum
    ‪18 min walk‬
  • Puerta del Sol
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Presidential Penthouse Suite Red Level (3+1)

Terrace/patio

Presidential Penthouse Suite Red Level (3+1)

  • 2153 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Classic Room | Premium bedding, down comforters, minibar, in-room safe

Classic Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Red Level Room (2+1)

Deluxe Red Level Room (2+1) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Red Level Room (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (2 Adults + 1 Child)

Premium bedding, down comforters, minibar, in-room safe

Premium Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room (3 Adults)

Premium bedding, down comforters, minibar, in-room safe

Premium Room (3 Adults)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse Suite Red Level (2+1)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+1)

Terrace/patio

Presidential Penthouse Suite Red Level (2+1)

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Suite Red Level (4+1)

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Suite Red Level (4+1)

  • Sleeps 5
  • 1 King Bed

View all photos for Red Level Deluxe Room

Red Level Deluxe Room | Premium bedding, down comforters, minibar, in-room safe

Red Level Deluxe Room

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level

Terrace/patio

Presidential Penthouse Suite Red Level

  • 2152 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Red Level Lounge Access

Premium bedding, down comforters, minibar, in-room safe

Deluxe Junior Suite Red Level Lounge Access

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level (2+2)

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Suite Red Level (2+2)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

Deep soaking tub, hydromassage showerhead, designer toiletries

Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Suite Red Level (3+1)

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Suite Red Level (3+1)

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Red Level Lounge Access

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Red Level Lounge Access

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite Red Level Lounge Access

Deep soaking tub, hydromassage showerhead, designer toiletries

One Bedroom Suite Red Level Lounge Access

  • 645 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium

Premium bedding, down comforters, minibar, in-room safe

Premium

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Supreme Room

Premium bedding, down comforters, minibar, in-room safe

Family Supreme Room

  • 498 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Grand Supreme

Premium bedding, down comforters, minibar, in-room safe

Family Grand Supreme

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedrooms Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

Two Bedrooms Suite Red Level

  • 968 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Gran Premium with Jacuzzi Red Level Lounge Access

Gran Premium with Jacuzzi Red Level Lounge Access | Premium bedding, down comforters, minibar, in-room safe

Gran Premium with Jacuzzi Red Level Lounge Access

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Master Suite Red Level

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Supreme

Supreme | Premium bedding, down comforters, minibar, in-room safe

Supreme

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Redlevel One Bedroom Master Suite with Terrace

Premium bedding, down comforters, minibar, in-room safe

Redlevel One Bedroom Master Suite with Terrace

  • City view
  • 961 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Redlevel One Bedroom Master Suite with Terrace (2+1)

Premium bedding, down comforters, minibar, in-room safe

Redlevel One Bedroom Master Suite with Terrace (2+1)

  • City view
  • 961 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse Suite Red Level (3+1)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (3+1)

  • 854 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level (2+2)

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level (2+2)

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite Red Level

37-inch plasma TV with satellite channels, TV, DVD player

Penthouse Suite Red Level

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Penthouse Suite Red Level (2+2)

Terrace/patio

Presidential Penthouse Suite Red Level (2+2)

  • 2153 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Master Suite Red Level (2+1)

Premium bedding, down comforters, minibar, in-room safe

One Bedroom Master Suite Red Level (2+1)

  • 968 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

Similar properties

Terrace/patio

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.9 out of 5, Exceptional, (756)
The price is $670
per night
$737 total
includes taxes & fees
Apr 17 - Apr 18
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About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

5-star hotel in Salamanca
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 188 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.
Hotel Fenix Gran Meliá - The Leading Hotels of the World features a full-service spa and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 6 meeting rooms. Event facilities measuring 6458 square feet (600 square meters) include conference space. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite parking is available (surcharge), along with a car charging station.

Hotel Fenix Gran Meliá - The Leading Hotels of the World is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a restaurant on site.
Fenix Cocktail Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (EUR 40 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Fenix Cocktail Bar

Things to do

  • Full-service spa
  • Health club

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1953
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property offers use of an 'Audi Q8 e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self parking fee: EUR 40.00 per day
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 743 out of 1016 reviews
Rating 8 - Good. 198 out of 1016 reviews
Rating 6 - Okay. 51 out of 1016 reviews
Rating 4 - Poor. 14 out of 1016 reviews
Rating 2 - Terrible. 10 out of 1016 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Stayed 1 night in Nov 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hala Madrid
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for vacation
Stayed 5 nights in Dec 2024

8/10 Good

Marina

Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2024

10/10 Excellent

Pere

Liked: Cleanliness, staff & service, property conditions & facilities
Jaime is exception
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the finest hotel we ever stayed at. Everything was spectacular and comfortable. The staff was friendly, professional and impeccable. The facilities were nothing short of beautiful. A must stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Nov 2024

10/10 Excellent

Sivaramakrishnan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all shopping in Serrano..Malena and team were very helpfuland gracious..will come back here
Stayed 3 nights in Nov 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular 5 star experience. Granted we paid for the upgraded rooms and service but it was worth every penny. Always available to help new travelers to Europe. Loved the recommendations help booking excursions.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maritza, Chicago

Staff is very friendly. Location is excellent.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay in Salamamca. Concierge was excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Shahzad

Stayed 3 nights in Oct 2024

10/10 Excellent

Sandro, weston

Stayed 3 nights in Oct 2024

10/10 Excellent

alejandra

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Farouk

Traveled with family
Liked: Cleanliness
The room was very small, the conditions of the room and the hotel needed total renovation.
Stayed 1 night in Oct 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel.
beautifully kept, very well located, will definitely stay again. Breakfast really good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. I recommend it

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente localizacion, amable staff, servicio muy alto
Stayed 2 nights in Oct 2024

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is extraordinary in both luxury and customer service. All staff know the meaning of making the customer feel important. Rooms, decor, food, everything is excellent. I particularly like the red-level service on the 7th floor. I've never stayed at a better hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

LUCERO

Stayed 1 night in Sep 2024

10/10 Excellent

Felipe, Miami

Stayed 2 nights in Sep 2024

10/10 Excellent

Jully

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!
Stayed 1 night in Sep 2024