*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
- Swimming pool
Property Features
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.
Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1076 square feet (100 square meters) include a conference center. This eco-certified hotel also offers a seasonal outdoor pool, a terrace, and multilingual staff.
H10 Puerta de Alcalá is a smoke-free property.
- Coffee/tea in common areas
- Elevator
- Number of bars/lounges - 1
- Number of poolside bars - 1
- 24-hour front desk
- Conference space
- Business center
- Porter/bellhop
- Meeting rooms
- Tours/ticket assistance
- Electric car charging station
- Dry cleaning/laundry service
- Free WiFi
- Smoke-free property
- Computer station
- Number of coffee shops/cafes - 1
- Outdoor seasonal pool
- Wheelchair accessible
- Safe-deposit box at front desk
- Conference space size (meters) - 100
- Free reception
- Terrace
- Luggage storage
- Breakfast available (surcharge)
- Number of restaurants - 1
- 24-hour business center
- Concierge services
- Conference space size (feet) - 1076
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Banquet hall
- Laundry facilities
- Parking (limited spaces)
- Total number of rooms - 138
- Living plant wall
- Number of floors - 6
- Number of buildings/towers - 1
- Wedding services
- Multilingual staff
- Free newspapers in lobby
- Eco-friendly cleaning products used
Family Friendly Amenities
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Free cribs/infant beds
Room Amenities
H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
- Room service (limited hours)
- Television
- Cable/satellite TV service
- Minibar
- Daily housekeeping
- Phone
- Private bathroom
- Free toiletries
- Hair dryer
- In-room safe
- Desk
- In-room climate control (air conditioning)
- Soundproofed rooms
- Blackout drapes/curtains
- Digital TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- Individually furnished
- Pillow menu
- TV size measurement: inch
- Bathtub or shower
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 1
- Eco-friendly cleaning products provided
- LED light bulbs
- Recycling
- Reusable coffee/tea filters
Parking
Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary manager's reception is offered each day.
H10 Puerta de Alcalá has a restaurant serving breakfast only.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Braille or raised signage
- Wheelchair accessible path of travel
Nearby Activities
Recreational amenities at the hotel include a seasonal outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation might be required for some facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff does not wear personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
Mobile key entry is not available
Debit cards not accepted
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are not in place
Contactless check-in is not available
Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Renewable energy source - solar
Individually-wrapped food options are not available
Online penalty collection
Children and extra beds
- Children are welcome.
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The seasonal pool will be open from June to September.
Only registered guests are allowed in the guestrooms.
Cashless payment methods are available for all transactions.
Hotel Names
- NH Alcalá
- H10 Puerta de Alcalá Hotel
- NH Alcalá Madrid
- NH Puerta Alcalá Hotel Madrid
- NH Puerta Alcalá Hotel
- NH Puerta Alcalá Madrid
- NH Puerta Alcalá
- Nh Alcala Hotel Madrid
- H10 Puerta Alcalá Hotel Madrid
- H10 Puerta Alcalá Hotel
- H10 Puerta Alcalá Madrid
- H10 Puerta Alcalá
- H10 Puerta de Alcalá Madrid
- H10 Puerta de Alcalá Hotel Madrid
Awards & Affiliations
Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Biosphere
Hotel Reviews
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