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Hard Rock Hotel Madrid

4.5 star property

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Photo gallery for Hard Rock Hotel Madrid

Rock Star Suite | Down comforters, minibar, in-room safe, desk
Down comforters, minibar, in-room safe, desk
Rooftop bar, alfresco dining, open daily
Front of property
Suite, Terrace (Gold) | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Gym

Explore the area

Map
Ronda de Atocha 17, Madrid, 28012
  • Prado Museum
    ‪11 min walk‬
  • Puerta del Sol
    ‪16 min walk‬
  • Gran Via
    ‪18 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Down comforters, minibar, in-room safe, desk

Classic Room, 1 King Bed

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

Down comforters, minibar, in-room safe, desk

Silver Suite

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Star Suite

Rock Star Suite | Down comforters, minibar, in-room safe, desk

Rock Star Suite

  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View | Down comforters, minibar, in-room safe, desk

Superior Twin Room, City View

  • 205 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room

Down comforters, minibar, in-room safe, desk

Classic Twin Room

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Garden View

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, City View

Superior Room, City View | City view

Superior Room, City View

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | Down comforters, minibar, in-room safe, desk

Deluxe Room (Family)

  • 248 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Terrace (Gold)

Suite, Terrace (Gold) | Down comforters, minibar, in-room safe, desk

Suite, Terrace (Gold)

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room

Down comforters, minibar, in-room safe, desk

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room with Garden View

Down comforters, minibar, in-room safe, desk

Deluxe King Room with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Silver Suite

Down comforters, minibar, in-room safe, desk

Silver Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Superior Twin Room With City View

Down comforters, minibar, in-room safe, desk

Superior Twin Room With City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic King Room

Down comforters, minibar, in-room safe, desk

Classic King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Gold Suite with Terrace

Living area | 49-inch Smart TV with digital channels, TV

Gold Suite with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Rock Star Suite

Interior

Rock Star Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room With City View

Down comforters, minibar, in-room safe, desk

Superior King Room With City View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Deluxe

Down comforters, minibar, in-room safe, desk

Family Deluxe

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

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About this property

Hard Rock Hotel Madrid

4.5-star Madrid hotel, connected to a rail/subway station in Arganzuela
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and a seasonal outdoor pool.
Hard Rock Hotel Madrid offers 161 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Hard Rock Hotel Madrid features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a rooftop terrace, multilingual staff, and gift shops/newsstands.

Hard Rock Hotel Madrid is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Sessions - This restaurant overlooks the pool and garden.
GMT+1 - Onsite lobby lounge. Open daily.
RT60 - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 24 for adults and EUR 13.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • GMT+1
  • RT60
  • Sessions

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to April 30:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 24 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 13.5 for children
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
Pool access available from 11:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Hard Rock Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1480 out of 1987 reviews
Rating 8 - Good. 345 out of 1987 reviews
Rating 6 - Okay. 103 out of 1987 reviews
Rating 4 - Poor. 41 out of 1987 reviews
Rating 2 - Terrible. 18 out of 1987 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

KEXIN

Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from Home

The staff were amazing and the location perfect! Close to the train station, Prado and other sights. Highly recommend this gem of a hotel in Madrid!
Stayed 3 nights in Feb 2025

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
1) The bathrooms have no privacy. They have frosted walls and swinging doors and the sink is outside the bathroom in the room. The shower opens directly into the room with no dry place to change or hang a towel. As I was traveling with my sister, we were totally not happy with this arrangement. 2) our room had a big (2ft x 2ft) pillar in the way. Also there was a pillar in the shower making it awkward. The swinging door on the shower caused water to leak out onto the floor. This room was our second room. We asked for a room that would better suit our purposes and were given (sold. We had to pay €25 per day for this “upgrade “) this room which was definitely NOT better. When we asked for a better room with a more private bathroom and no pillars, we were told all the bathrooms are the same, and sold this room with TWO pillars instead of one. If you’re a couple or don’t mind undressing in front of your roommate, this hotel is great. It was not acceptable to us. Believe me, we had several discussions about changing hotels. But our friends (a couple) were there and it just made sense to stay there also. That being said, the staff is AMAZING! My brother left his bag in our uber and we spent hours trying to find it , get the driver to understand us and get the bag back. The staff took this over as their problem and made several calls for us. They finally got the driver to bring the bag! The staff is the reason for 2 stars. The accommodations were very lacking.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso este lugar
Stayed 6 nights in Feb 2025

10/10 Excellent

Stephania

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and night staff was phenomenal. Just feedback no one to receive bags from cars when pulling up to hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like noise and many events during the day and night at the lobby with too much loud music that you can hear from the room and barely can walk to the elevators because of people drinking at the events at the lobby but other than that the hotel is pretty and clean .
Stayed 2 nights in Feb 2025

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel no issues.
Stayed 3 nights in Feb 2025

10/10 Excellent

ZORAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay ar Hard Rock Hotel Madrid

Wonderful experience!! Nice, new and clean hotel with excellent service. Thematic rooms and corridor walls decorated with rock memorabilia. The restaurant serves excellent food at affordable prices.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Stefan

Stayed 1 night in Feb 2025

10/10 Excellent

betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2025

10/10 Excellent

Bridget E Flood

Stayed 1 night in Feb 2025

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor service

Terrible service in restaurant. We were told we could not eat there because they had no menus. They only had QR scanner code menus that my phone could not read so they said we would have to leave.
Stayed 1 night in Feb 2025

10/10 Excellent

Manuel

Stayed 2 nights in Feb 2025

10/10 Excellent

Fazil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay Would definitely come back
Stayed 3 nights in Feb 2025

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, ideal location, staff very helpful and pleasant
Lobby
Lobby
Room
Room
Stayed 4 nights in Feb 2025

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía con Onda

El hotel tiene la onda de Hard Rock, el equipo de atención le ponía toda la actitud. Pasé un lindo momento. Es un hotel de ciudad, para mi gusto le faltaría un spa.
Stayed 3 nights in Feb 2025

10/10 Excellent

Maite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent staff. No so convenient location if you want to explore nearby. Very close to atocha station almudena
Stayed 1 night in Feb 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars

Amazing experience only sad thing was that the pool was closed. Staff was amazing! Breakfast fantastic! Beds was very nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the moment we arrived it was a fantastic experience. We were greeted at the door by a lovely man who took our luggage and a lovely lady then checked us in. She was friendly, informative and spoke excellent English. The room and hotel is spotless
Stayed 2 nights in Feb 2025