Self parking, a business center, and conference space are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
Hotel Acta Piramides offers 93 accommodations with minibars and safes. Select Comfort beds feature down comforters. 50-inch Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.
This Madrid hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and meeting rooms. Event facilities measuring 2260 square feet (210 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite parking is available (surcharge).
Hotel Acta Piramides is a smoke-free property.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Room service (during limited hours) is available.
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Area shuttle (surcharge)
Covered self parking on site (EUR 25 per day)
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 18 for children
Family friendly
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
2,260 square feet of conference space
Business center
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Smooth flooring in room
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
1 building
6 floors
Banquet hall
Built in 1993
Reception hall
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding
Select Comfort mattress
Bathroom
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided
Entertainment
50-inch smart TV with satellite channels
Food and drink
Limited room service
Minibar
More
Air conditioning (climate-controlled)
Desk
Laptop workspace
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 35 per day
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately EUR 18 for adults and EUR 18 for children
Covered self parking fee: EUR 25 per day
Rollaway bed fee: EUR 35 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Holiday Inn Madrid Pirámides
Holiday Inn Madrid-Piramides Hotel Madrid
Holiday Inn Pirámides
Holiday Inn Pirámides Hotel
Holiday Inn Pirámides Hotel Madrid
Pirámides Madrid
Rafaelhoteles Piramides Hotel Madrid
Rafaelhoteles Piramides Madrid
Holiday Inn Madrid Pirámides Hotel
Hotel Acta Piramides Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Spacious room, with complimentary water.
No kettle.
The room appears to be newly renovated, with strong water pressure.
I requested a double bed room. The hotel provided a room with two single beds merging into a double one. But one will fall down the middle of the bed.
Metro and train station are just outside the hotel, very convenient.
Luggage storage is free and have lockers, easy to use and you can get back your luggage without the need of the presence of the staff.
The night manager on duty around 3AM May 11th 2025 was un-helpful to phrase it mildly. After verifying that I was staying there for the following 3 nights, he proceeded to tell me that the lobby bathroom was only for patrons of the bar which opened at Noon and closed at 10pm. This was entirely untrue because the lobby bathroom was right behind his desk and available.
Second unhelpful behavior he engaged in was stating that there were no vacancies for the night of 10th to 11th. (My check-in was on 11th) Later, when he saw that I wasn't leaving the lobby he proceeded to write $231 EUR as the rate for the remainder of the night - and this was about 60 Euros higher than my nightly rate for the other 3 nights. It is possible that this was a more luxurious accommodation - he did not say other than to tell me that I would have to change rooms after the first night. Either way, nobody checked out between the time I asked for availability around 3 AM and his overpriced proposal around 45 minutes later. And this means that there was something available, yet he hid the truth and told a lie. I suffered greatly that night as a result of this behavior.
Everything was perfect. The staff was very helpful and pleasant. The facilities were perfect - our room was comfortable, roomy enough, and well maintained. We were pleasantly surprised how convenient transportation was. The metro was literally right out the door.
Pat
Stayed 4 nights in May 2025
6/10 Okay
Shawn
May 16, 2025
Disliked: Amenities
Dog dropping outside the property by the entrace was there when I checked in on Monday and it was still there when I checked out. Walls are thin. You hear the next door toilet and shower running. The floor plan layout is interesting and could be the reason for hearing the excess noise. Elevators needs renovation. The room is nice tho.
Enjoyed my stay here! Easily accessible with a metro and train station just outside and also lots of buses nearby. Luggage storage was convenient with self-storage lockers. Big, spacious room with plenty of space to open flat my medium hard-side suitcase. The bed was large and very comfortable. Rainfall shower and handheld combo worked well and the hand soap and shower gel smelled nice. I just wish the bathroom had an exhaust fan to minimize condensation from the shower (this doesn't seem to be a thing in Spain). Also, tissues, face cloths, and a kettle would be nice but I can make do without. Overall, a great hotel to stay at in Madrid and I would stay there again.
We enjoyed our stay at Acta Piramides. The property was well situated literately at the steps of the metro line, and also close enough for a reasonable walk into the center of Madrid. We really enjoyed that the property was close to the center but still felt quiet. The breakfast was quite good as well and the staff were friendly. We would absolutely stay here again.
The staff was super friendly and helpful, breakfast was always fresh and tasted great. it is right on top of the subway and train station, and there is a bus stop right up front. it makes the location very convenient but you also get some noise due to the foot traffic. The room were comfortable, and housekeeping did a great job keeping the place clean. Just take in consideration that you will need to keep your window closed as people smoke in front of the hotel and if your window is open it will get inside the room.
Clean, comfortable, and modern hotel. Spacious room and conveniently located next to the metro line 5. Friendly and helpful staff. Would stay again next time in Madrid.
We had a great stay at Acta Pirámides Hotel! The location is fantastic, with the metro station right next door, making it super easy to get around Madrid. The staff were incredibly friendly and welcoming, always ready to help with anything I needed. We also really enjoyed the breakfast selection on our last day - there was plenty of variety to start the day off right. Overall, a comfortable and convenient place to stay. I would definitely return!