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Hotel Emperador

4.0 star property

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Photo gallery for Hotel Emperador

Exterior
Bar (on property)
Outdoor dining
Bar (on property)
Outdoor pool, sun loungers, lifeguards on site

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Housekeeping

Explore the area

Map
Gran Via 53, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪10 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Standard Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room

8.8 out of 10
Excellent
(138 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Room, 1 Double or 2 Twin Beds

Club Room, 1 Double or 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Club Room, 1 Double or 2 Twin Beds

9.8 out of 10
Exceptional
(19 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room (Interior)

1 bedroom, minibar, in-room safe, desk

Single Room (Interior)

8.2 out of 10
Very good
(18 reviews)
  • 96 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Triple Room

Triple Room | 1 bedroom, minibar, in-room safe, desk

Triple Room

9.6 out of 10
Exceptional
(18 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 Twin Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon | 1 bedroom, minibar, in-room safe, desk

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(11 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Emperador

4-star hotel in Madrid Centro
This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Emperador offers 232 accommodations with minibars and safes. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Emperador features an outdoor pool and a fitness center. The hotel offers a coffee shop/cafe and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, 11 meeting rooms, and limo/town car service. Event facilities measuring 2153 square feet (200 square meters) include a conference center. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. A total renovation of this property was completed in April 2020.

Hotel Emperador is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (2,153 square feet of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 66.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1198 out of 1688 reviews
Rating 8 - Good. 343 out of 1688 reviews
Rating 6 - Okay. 95 out of 1688 reviews
Rating 4 - Poor. 28 out of 1688 reviews
Rating 2 - Terrible. 24 out of 1688 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel in all of my Europe trip. The location couldn’t have been better, we were in the center of Gran Via which is the biggest tourist street in Madrid. It had a bunch of dining options around including a restaurant and a bar in the hotel itself. The metro station was literally across the street and it’s super easy and convenient to use if you wanna move around the city. The staff was super friendly. The room was spacious, clean and organized. They provided bathrooms and slippers for us. It was just very central very accessible and an overall great experience for me. I recommend this to anybody staying in Madrid. You won’t regret it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Babatunde

Liked: Cleanliness
Lovely location - metro, shops, and restaurants on the doorstep. The staff were very courteous and helpful. The hospitality was off chain.
Stayed 1 night in Apr 2025

10/10 Excellent

Leonor Cristina Costa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised with a free upgrade upon check in and the complimentary in room Nespresso machines were amazing.
Stayed 4 nights in Apr 2025

10/10 Excellent

karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 1 night in Apr 2025

6/10 Okay

Jo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the place and locality was amazing. They also sorted out moving our luggage seamlessly. Arrival and leaving was professional and friendly. I had VIP discount for the rooftop bar but this was not used. We went up to the bar to find it only opens from 6pm. Then went up at 9pm to grab a bite and enjoy a drink to find there was a private event that would be finished by 10pm (no one told us this before). Went there again at 10pm to be told it was closed the entire night for the private event (again, no one told us this). Very very frustrating. We also changed rooms during our stay. We checked at reception what room we were moved to and if we can get our card access, to be told that our room is exactly the same as before (he didn't check the computer). We went to the room to find someone else in there and felt incredibly embarrassed for disturbing them. Told the guy at reception who then corrected his error with no apology. So disappointing and I really do hope this isn't a repeated experience for others.
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 3 nights in Apr 2025

10/10 Excellent

MARITZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Viviana Marie Cordero, gurabo

Traveled with family
Liked: Amenities
Excellent location, neat, neat everything
Stayed 7 nights in Apr 2025

10/10 Excellent

Joyce

Stayed 3 nights in Apr 2025

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todos son muy profeccionales,el hotel esta ubicado en una zona bien centrico.
Stayed 3 nights in Mar 2025

10/10 Excellent

Estela

Stayed 3 nights in Mar 2025

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Pablo, Miami

Liked: Property conditions & facilities
Ok
Stayed 4 nights in Mar 2025

10/10 Excellent

Hector, Wellington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, would come back
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Was only here one night but everything was great. Clean, comfortable with great service. Quiet room despite busy location!
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was good. Location is excellent. The only complaint is they cleaned the room when we had a do not disturb sign on the door. They clearly ignored the sign.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rafael

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel con una ubicación privilegiada. El personal sumamente atento y servicial. El Buffett de desayuno pudiera mejorar ofreciendo mayor variedad.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms that were stylish and comfortable and quiet. Only problem was with the TV- would have been good if it was set up for us with English instructions
Stayed 3 nights in Apr 2025

8/10 Good

F J

Stayed 2 nights in Mar 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk - Javier was excellent !!
Stayed 3 nights in Mar 2025

8/10 Good

Betsy

Traveled with partner
Liked: Cleanliness, staff & service
The staff at this hotel are wonderful. We arrived late and Laura, William, Ahmad and Miguel were attentive to our needs and provided us with great customer service. I have to admit I did not love the common areas of the hotel and even our room; they both felt a bit sterile and uninviting. The location was terrific and there is easy access to the Metro. Again - great staff!
Stayed 1 night in Mar 2025

8/10 Good

Keith, Pennsauken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel that is right in the center of Madrid. It provides a walkable destination to metro stops, autobuses, and dining options. The staff are very nice and friendly. I had no problems with check in or check out. It may be a bit pricey if you are on a budget, but if you have the money to spend you can do far worse than this hotel.

10/10 Excellent

Rana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, room clean and comfortable and perfectLocation
Stayed 3 nights in Mar 2025

10/10 Excellent

Peggy Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great room. Great breakfast. Great staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Mirtha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my third time in this property and i love it Every thing is perfect for me and i love that they have air conditioning in the rooms even in winter Love the hotel!!
Stayed 13 nights in Mar 2025