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Hospes Puerta de Alcalá, a Member of Design Hotels

5.0 star property

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Lobby
Shower, rainfall showerhead, designer toiletries, hair dryer
Junior Suite | Premium bedding, down comforters, minibar, in-room safe
Breakfast, lunch, dinner served; Spanish cuisine, alfresco dining
Couples treatment rooms, steam room, Turkish bath, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet friendly
  • Room service
  • Gym

Explore the area

Map
Plaza de la Independencia 3, Madrid, Madrid, 28001
  • Puerta de Alcalá
    ‪1 min walk‬
  • Calle de Alcalá
    ‪1 min walk‬
  • Paseo del Prado
    ‪4 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Grand

Premium bedding, down comforters, minibar, in-room safe

Suite Grand

  • 560 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Alcala

Premium bedding, down comforters, minibar, in-room safe

Deluxe Alcala

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Triple

Premium bedding, down comforters, minibar, in-room safe

Deluxe Triple

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Dreamer

Dreamer | Premium bedding, down comforters, minibar, in-room safe

Dreamer

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe

Premium bedding, down comforters, minibar, in-room safe

Deluxe

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hospes Puerta de Alcalá, a Member of Design Hotels

5-star Madrid hotel, connected to a shopping center in Salamanca
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Hospes Puerta de Alcalá, a Member of Design Hotels offers 42 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. Plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include sports massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
In addition to a full-service spa, Hospes Puerta de Alcalá, a Member of Design Hotels features a steam room and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. Event facilities measuring 1830 square feet (170 square meters) include conference space. This luxury hotel also offers a library, a terrace, and multilingual staff. For a surcharge, the property provides a shuttle from the hotel to the airport (available 24 hours) and an area shuttle. Parking is available onsite for a surcharge.

Hospes Puerta de Alcalá, a Member of Design Hotels is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Independencia - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Valet parking on site (EUR 45 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 33 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Independencia

Things to do

  • Farming classes
  • Full-service spa
  • Gym
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,830 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1883
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 33 per person
  • Airport shuttle fee: EUR 130 per vehicle (maximum occupancy 2)
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hospes
Hospes Madrid
Hotel Hospes
Hotel Hospes Madrid
Madrid Hotel Hospes
Hospes Hotel Madrid
Hospes Madrid Hotel Madrid
Madrid Hospes Hotel
Hospes Puerta Alcalá Hotel
Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hospes Puerta Alcalá
Madrid Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hotel Hospes Puerta de Alcalá Madrid
Hotel Hotel Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Madrid
Hospes Puerta Alcalá Madrid
Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá
Hospes Puerta de Alcalá a Member of Design Hotels
Hospes Puerta de Alcalá, a Member of Design Hotels Hotel
Hospes Puerta de Alcalá, a Member of Design Hotels Madrid
Hospes Puerta de Alcalá, a Member of Design Hotels Hotel Madrid

Hospes Puerta de Alcalá, a Member of Design Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 523 out of 761 reviews
Rating 8 - Good. 154 out of 761 reviews
Rating 6 - Okay. 51 out of 761 reviews
Rating 4 - Poor. 24 out of 761 reviews
Rating 2 - Terrible. 9 out of 761 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 3 nights in Oct 2024

10/10 Excellent

Balmore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their hospitality from the moment we arrived with was a late check in the staff has been great overall. Definitely recommend it everything so close..
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

tanyabella

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The property is convenient Great area
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very nice room, absolutely perfect location
Stayed 4 nights in Oct 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Ana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Construction noise, understaffed, needs an updated.
Stayed 2 nights in Oct 2024

10/10 Excellent

saleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🔥🔥
Stayed 5 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ernesto Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 2 nights in Sep 2024

10/10 Excellent

Crane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and property is very clean and the area it’s around is very clean surrounded by lots of restaurants and many of the attractions are minutes away by walking.
Stayed 4 nights in Aug 2024

10/10 Excellent

G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel overall
Stayed 1 night in Jul 2024

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Mack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one of the best--compares favorably to the larger 5 star chain hotels (e.g. Ritz, 4 Seasons, etc) but feels more personal. It was renovated relatively recently, so all the facilities are up to date. The rooms are very large in comparison to many other hotels in center city. The bathrooms are very nice with rain shower and soaking tub and two sinks. Despite being in a central, busy location, the room was incredibly quiet (and dark) at night with very comfortable bedding. The staff was fantastic--very helpful with dining recommendations, assistance with transportation, luggage, etc. Chilled Cava and water were both available in room upon arrival--likely complementary, though we did not drink it due to dinner plans. The hotel is very well located on the corner of the El Retiro park which is lovely to walk through. Lots of shaded paths and the Cristal Palace, as well as the botanical gardens. Lots of great shopping, tapas and restaurants nearby. 20 min to airport by taxi. I can't think of a better location. I highly recommend this hotel and will definitely stay there again when we return to Madrid.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Yasmin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Andres, Redmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location. Just needs a bit of remodeling.
Stayed 2 nights in Jun 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2024

10/10 Excellent

james, Naples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. This was our eighth visit here!
Stayed 3 nights in Jun 2024

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and Great Staff
We were only in Madrid for one night after traveling around Spain. This is a beautiful hotel and great service. The front desk people were so accommodating and made great recommendations for us and even reservations. We were so pleased with everything! Beautiful, elegant, quiet and comfortable room. We would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Diana

Liked: Property conditions & facilities
A great location and a very nice room. Except for a glitch caused by an incompetent recepcionist, the staff were helpful and friendly. I would go back
Stayed 1 night in May 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n
Stayed 1 night in Mar 2024