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Intelier Palacio de San Martín Hotel

4.0 star property

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Photo gallery for Intelier Palacio de San Martín Hotel

Hallway
Front of property
Interior
Meeting facility
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
$167
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
Plaza San Martin, 5, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Standard Twin Room

1 bedroom, minibar, in-room safe, individually decorated

Standard Twin Room

9.4 out of 10
Exceptional
(79 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds, Balcony

Junior Suite, 2 Twin Beds, Balcony | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Twin Beds, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room (with extra bed)

1 bedroom, minibar, in-room safe, individually decorated

Standard Twin Room (with extra bed)

9.6 out of 10
Exceptional
(4 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Double Room

Double Room | 1 bedroom, minibar, in-room safe, individually decorated

Double Room

8.8 out of 10
Excellent
(26 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 1 Double Bed (Inner View)

Double Room, 1 Double Bed (Inner View) | 1 bedroom, minibar, in-room safe, individually decorated

Double Room, 1 Double Bed (Inner View)

9.0 out of 10
Wonderful
(20 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Queen Bed, Balcony (Deluxe)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 Queen Bed, Balcony (Deluxe)

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Intelier Palacio de San Martín Hotel

4-star hotel in Madrid Centro
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a business center, and a meeting room.
Intelier Palacio de San Martín Hotel offers 94 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Intelier Palacio de San Martín Hotel features a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This boutique hotel also offers a terrace, tour/ticket assistance, and concierge services.

Intelier Palacio de San Martín Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Intelier Palacio de San Martín Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Antigua Embajada

Things to do

  • Gym
  • Sauna

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 22 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Intur
Hotel Intur Palacio
Hotel Intur Palacio San Martin
Hotel Palacio San Martin
Hotel Palacio San Martin Intur
Intur Palacio San Martin
Intur Palacio San Martin Hotel
Palacio Intur San Martin
Palacio San Martin
Palacio San Martin Intur
Intur Palacio San Martin Hotel Madrid
Hotel Intur Palacio San Martin Madrid
Intur Palacio San Martin Madrid

Intelier Palacio de San Martín Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 817 out of 1070 reviews
Rating 8 - Good. 174 out of 1070 reviews
Rating 6 - Okay. 48 out of 1070 reviews
Rating 4 - Poor. 15 out of 1070 reviews
Rating 2 - Terrible. 16 out of 1070 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and breakfast. Rooms very comfortable with the express maker even better
Stayed 2 nights in Jul 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful and excellent location

Stayed 2 nights in Jul 2025

10/10 Excellent

Selma

Stayed 2 nights in Jul 2025

10/10 Excellent

Alberto, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third staying at this hotel . Well kept property, very helpful employees, close to every thing. Enjoy staying there. Alberto
Stayed 4 nights in Jul 2025

10/10 Excellent

Anusheh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Jul 2025

6/10 Okay

George

Liked: Cleanliness, staff & service, property conditions & facilities

An OK Hotel

The room was small. It did not have an iron and ironing board, but when we asked for it, room service promptly delivered it. Internet connection instructions were not clear, but again staff came to our room right away to help us connect. The location is very central. Staff was helpful and friendly. However, the room was cramped,
Stayed 1 night in Jul 2025

6/10 Okay

Luis, Doral

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was extremely small, amongst the smallest i’ve seen in Europe, more like a Venice room than a Madrid room. Check in was somewhat disappointing, maybe because it was at 2am the guy seemed more annoyed than interested in helping in guiding us through the property or highlighting local interest points. Could not recommend if all or most rooms are similar to the one I drew.
Stayed 3 nights in Jun 2025

10/10 Excellent

Cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Intelier Palacio de San Martín Hotel was spectacular! The rooms are very spacious, clean and comfortable. The hotel is located in a very convenient and safe area, making it easy to walk to the metro station and main area of Gran Via. The staff were very friendly and accommodating. Will definitely be coming back to this hotel when returning to Madrid!
Stayed 3 nights in Jul 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Hal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 4 stayed in two rooms. Beautiful hotel , not big but not too small. Very clean looked recently renovated with some touches of the old building. Great location walking distance from main attractions in the center. No parking but a public garage right next door. Would definitely stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leslie

Stayed 1 night in Jul 2025

8/10 Good

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 1 night in Jul 2025

6/10 Okay

Xoel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great but didn’t receive any of the VIP Expedia Perks.
Stayed 3 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Already commented.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sergio

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is absolutely 100/100. 2 min walking distance from Sol, Gran Vía, and really close to El Retiro and many places of interest. Hotel is beautiful and comfortable!! Breakfast is delicious.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Marisole

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, room was very spacious and the staff was great!
Stayed 2 nights in Jun 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Jun 2025

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and was quiet.
Stayed 3 nights in Jun 2025

10/10 Excellent

Araceli

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like the area where the property is located
Stayed 2 nights in Jun 2025

10/10 Excellent

Pablo

Stayed 2 nights in Jun 2025