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Sercotel Hotel Pozuelo

3.5 star property

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Photo gallery for Sercotel Hotel Pozuelo

Front of property - evening/night
Exterior
Lobby sitting area
Lobby sitting area
Premium bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
$95
includes taxes & fees
Jan 11 - Jan 12

Explore the area

View in a map
Camino de las Huertas-Edificio 5, 2, Pozuelo de Alarcon, Community of Madrid, 28223
  • Place, Fuente de la Salud
    ‪10 min walk‬
  • Place, ESIC University
    ‪17 min walk‬
  • Place, La Finca Business Park
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪27 min drive‬

Room options

View all photos for Classic Twin Room

Premium bedding, minibar, in-room safe, desk

Classic Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Sercotel Hotel Pozuelo

3.5-star Pozuelo de Alarcon hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space.
Sercotel Hotel Pozuelo offers 48 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Pozuelo de Alarcon hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2422 square feet (225 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and a front-desk safe. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Sercotel Hotel Pozuelo is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
GODERE RESTAURANTE - This restaurant specializes in local cuisine and serves breakfast and lunch.
Cafe-Bar - This café specializes in local cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 12 per day)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe-Bar
  • GODERE RESTAURANTE

Family friendly

  • In-room full-sized refrigerator/freezer
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,422 square feet of conference space
  • 4 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person
  • Self parking fee: EUR 12 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Pozuelo
Hotel Pozuelo Pozuelo De Alarcon
Pozuelo Pozuelo De Alarcon
Pozuelo
Pozuelo
Hotel Pozuelo
Sercotel Hotel Pozuelo Hotel
Sercotel Hotel Pozuelo Pozuelo de Alarcon
Sercotel Hotel Pozuelo Hotel Pozuelo de Alarcon

Sercotel Hotel Pozuelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 141 reviews
Rating 8 - Good. 28 out of 141 reviews
Rating 6 - Okay. 11 out of 141 reviews
Rating 4 - Poor. 0 out of 141 reviews
Rating 2 - Terrible. 0 out of 141 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Clean and well appointed rooms. Good breakfast.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Stayed 5 nights in Aug 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

A particular thank you to Silvia,Natalia and Iratxe on the front desk for their outstanding customer service and particularly to me during my stay. Absolute ambassadors to this amazing hotel that’s well situated and excellent value for money.Immaculate rooms and sensational breakfast to suits all tastes.i thoroughly recommend this place to all travellers and once again my gratitude to the ladies above who made my stay extra special Oh a well deserved mention to Oscar in the restaurant who was also exemplary and so refreshing to meet lovely people who smile and care about their customers. Congratulations Spencer Jones
Stayed 1 night in Aug 2025

10/10 Excellent

Hakan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, family friendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean modern and spacious. Staff was friendly.
Stayed 3 nights in Aug 2025

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Personal were very friendly tks.
Stayed 3 nights in Jul 2025

6/10 Okay

Ramon Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very bad temperature.. Very Bad
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Tilen

Stayed 2 nights in Jul 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

6/10 Okay

Duraid

Stayed 1 night in Jun 2025

10/10 Excellent

Erik

Stayed 1 night in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but don't bother about full board. It's limited to 2 dishes at the dinner. Poor.
Stayed 4 nights in May 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffany, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Brandi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, nice staff, and in a quiet neighborhood only about 15/20 minutes from major parts in the city center. Only thing that could be better is more food options in or around the hotel in the evenings
Stayed 3 nights in Apr 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Rubén

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business. I was early for check-in, not only did I get the room, but I was given an upgrade! The room was spacious, the bed super confortable, the minibar very well stocked, good shower and stuff. The breakfast was great! And I also had dinner at their restaurant and it was pretty good too. There are at least 4 restaurants that looked great walking distance.
Stayed 1 night in Nov 2024

6/10 Okay

Ramon, Naples

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low class Hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Crisbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eduardo

Stayed 1 night in Sep 2024

10/10 Excellent

Barinderjit

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 4 nights in Oct 2024

8/10 Good

ALTAF, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, helpful and friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice!
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem

A nice and clean hotel with warm friendly staff. There was a shop near by, plus the bus was easy to get used to. It made for a great trip as we commuted into the city. The area felt safe and clean with no problems. I travelled with my 14 year old nephew who loved everything about the hotel. Easy transport. Shop and a couple of restaurants near by. You have to travel about 20/30 minutes into the main area, but it was easy, frequent, safe and unique.
Stayed 2 nights in Jul 2024