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Sercotel Hotel Pozuelo

3.5 star property

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Photo gallery for Sercotel Hotel Pozuelo

Front of property - evening/night
Minibar, in-room safe, desk, free WiFi
Breakfast and lunch served, local cuisine
Lobby sitting area
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Camino de las Huertas-Edificio 5, 2, Pozuelo de Alarcon, Community of Madrid, 28223
  • La Finca Business Park
    ‪5 min drive‬
  • Casa de Campo
    ‪8 min drive‬
  • Madrid Zoo Aquarium
    ‪11 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪26 min drive‬

Room options

View all photos for Superior Double Room

Minibar, in-room safe, desk, free WiFi

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Minibar, in-room safe, desk, free WiFi

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, free WiFi

Junior Suite

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Exe Pozuelo

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (254)
The price is $94
per night
$104 total
includes taxes & fees
Mar 3 - Mar 4
Exe Pozuelo

About this property

Sercotel Hotel Pozuelo

3.5-star Pozuelo de Alarcon hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and conference space.
Sercotel Hotel Pozuelo offers 48 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Pozuelo de Alarcon hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2422 square feet (225 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and room service (during limited hours). Limited onsite parking is available on a first-come, first-served basis (surcharge).

Sercotel Hotel Pozuelo is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Filarmonia Restaurant - This restaurant specializes in local cuisine and serves breakfast and lunch.
Cafe-Bar - This café specializes in local cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Open select days.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 12 per day)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe-Bar
  • Filarmonia Restaurant

Family friendly

  • In-room full-sized refrigerator/freezer
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,422 square feet of conference space
  • 4 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13.50 per person
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Pozuelo
Hotel Pozuelo Pozuelo De Alarcon
Pozuelo Pozuelo De Alarcon
Pozuelo
Pozuelo
Hotel Pozuelo
Sercotel Hotel Pozuelo Hotel
Sercotel Hotel Pozuelo Pozuelo de Alarcon
Sercotel Hotel Pozuelo Hotel Pozuelo de Alarcon

Sercotel Hotel Pozuelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 79 out of 109 reviews
Rating 8 - Good. 22 out of 109 reviews
Rating 6 - Okay. 8 out of 109 reviews
Rating 4 - Poor. 0 out of 109 reviews
Rating 2 - Terrible. 0 out of 109 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rubén

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business. I was early for check-in, not only did I get the room, but I was given an upgrade! The room was spacious, the bed super confortable, the minibar very well stocked, good shower and stuff. The breakfast was great! And I also had dinner at their restaurant and it was pretty good too. There are at least 4 restaurants that looked great walking distance.
Stayed 1 night in Nov 2024

6/10 Okay

Ramon, Naples

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low class Hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Crisbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eduardo

Stayed 1 night in Sep 2024

10/10 Excellent

Barinderjit

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 4 nights in Oct 2024

8/10 Good

ALTAF, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, helpful and friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice!
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
A nice and clean hotel with warm friendly staff. There was a shop near by, plus the bus was easy to get used to. It made for a great trip as we commuted into the city. The area felt safe and clean with no problems. I travelled with my 14 year old nephew who loved everything about the hotel. Easy transport. Shop and a couple of restaurants near by. You have to travel about 20/30 minutes into the main area, but it was easy, frequent, safe and unique.
Stayed 2 nights in Jul 2024

10/10 Excellent

ahmed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there! Also staff is super friendly! Recommended!
Stayed 1 night in Jul 2024

10/10 Excellent

Tilen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel that we discovered by mistake due to re-planning. Staff were very attentive. Will be back.
Stayed 8 nights in Jun 2024

10/10 Excellent

Santiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Murray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 5 nights in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Gustavo, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Iñaki

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Dec 2023

10/10 Excellent

I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 8 nights in Aug 2023

10/10 Excellent

Gustavo, Washington

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good price
Stayed 2 nights in Aug 2023

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Bernadette

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was really nice and helpful. The breakfast was nice but I think a bit overpriced for what you get. The biggest flaw was the cleaning service, they told me they could only change the blankets every 4 days and there was always a pretext when I ask them to clean the floor or the room properly. it was a nice room and again the staff was really nice.
Stayed 7 nights in Jul 2023

10/10 Excellent

Silvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel near ESIC
Stayed 7 nights in Jun 2023

10/10 Excellent

Tarek

Stayed 4 nights in Apr 2023