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Hotel Puerta América

5.0 star property

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Photo gallery for Hotel Puerta América

Porch
2 restaurants, breakfast served
Seasonal outdoor pool
Front of property
2 bars/lounges, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping
$214
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Place, Plaza de Toros de Las Ventas
    ‪15 min walk‬
  • Place, Calle de Alcalá
    ‪18 min walk‬
  • Place, Paseo de la Castellana
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪10 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 645 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

Lobby

Junior Suite

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, blackout drapes, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(58 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Junior Queen Suite-Non-Smoking

  • Sleeps 2

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About this property

Hotel Puerta América

5-star hotel in Chamartín
Along with 2 restaurants, this hotel has 2 bars/lounges and a fitness center. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Puerta América offers 315 accommodations with safes and hair dryers. A pillow menu is available. Digital television is provided.

Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Hotel Puerta América features a fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 5 meeting rooms. This luxury hotel also offers a rooftop terrace, a library, and multilingual staff. Onsite parking is available (surcharge).

Hotel Puerta América has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
The Observatory - This fine-dining restaurant serves dinner only. Reservations are required.
Karrara Terrace - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Lobby Bistro - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 23 to September 15
Pool access available from 11:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Reviews

Hotel Puerta América Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 548 out of 994 reviews
Rating 8 - Good. 283 out of 994 reviews
Rating 6 - Okay. 95 out of 994 reviews
Rating 4 - Poor. 49 out of 994 reviews
Rating 2 - Terrible. 19 out of 994 reviews

Reviews

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Geethani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ahmed Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025

10/10 Excellent

Nuno David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Stayed 1 night in Jul 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good location.

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Stayed 4 nights in Jun 2025

8/10 Good

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien!

Plusieurs services sont proposés. La chambre est spacieuse. La décoration est originale. Nous avons eu un pépin avec la climatisation durant la nuit. Le personnel parlait uniquement en espagnol. Il a été difficile de parvenir à se comprendre.
Stayed 2 nights in Jun 2025

8/10 Good

Martha, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, property conditions & facilities
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Stayed 1 night in Jun 2025

6/10 Okay

Darren

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, room comfort
Property needs some maintenance/renovations. Carpets were very stained in first room. We went back down to the desk and they moved us to a different room. Carpets in that room were frayed and bleached (the carpet was black-so no visible stains). Housekeeping and staff were excellent. We stay there every year when we go to Spain, so we were disappointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
Stayed 2 nights in Jun 2025

8/10 Good

Michael W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025

4/10 Poor

Mark

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Was given a room in this space age white floor and the carpet in the room was disgusting - so dirty that I did not even want to stand on it in my bare feet. Hotel needs to get some fundamentals right like providing a clean room to its valuable guests. Should have offered compensation for 3 out of 4 nights I was in the room and not tried to make out they had no idea the floor was like that!
Stayed 4 nights in Jun 2025

6/10 Okay

CAROL

Traveled with partner
Disliked: Property conditions & facilities
Rooms were nice, broken shower, broken bidet, refrigerator broken, shower floor broken. The trash can in the bathroom was also broken. They should consider fixing or replacing the amenities . We had to relocate to another room. Things were still not in good shape.
Stayed 6 nights in May 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good.

It was good. Not spectacular. Value for money, less than expected.
Stayed 1 night in May 2025

10/10 Excellent

Tyler

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Ernesto Paul

Stayed 1 night in May 2025

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
Stayed 2 nights in May 2025