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Hotel Riu Plaza España

4.0 star property

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Photo gallery for Hotel Riu Plaza España

Porch
Reception
2 bars/lounges, rooftop bar, lobby lounge
Seasonal outdoor pool, open 10:00 AM to 7:00 PM, pool umbrellas
2 bars/lounges, rooftop bar, lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
C/ Gran Via, 84, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪14 min walk‬
  • Plaza Mayor
    ‪15 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room (Family)

In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room (Family)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room (Family)

  • 398 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room (Superior Twin)

Deluxe Room (Superior Twin) | In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room (Superior Twin)

  • 334 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Terrace (Superior King)

Deluxe Room, Terrace (Superior King) | In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room, Terrace (Superior King)

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite Package

Presidential Suite Package | In-room safe, desk, free cribs/infant beds, free WiFi

Presidential Suite Package

  • 1076 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | In-room safe, desk, free cribs/infant beds, free WiFi

Junior Suite, Terrace

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, City View (King)

In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room, City View (King)

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Terrace (King)

Deluxe Room, Terrace (King) | In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room, Terrace (King)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Superior King)

View from room

Deluxe Room (Superior King)

  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room (King)

Deluxe Room (King) | In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room (King)

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Twin)

Deluxe Room (Twin) | In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room (Twin)

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, City View (Superior King)

In-room safe, desk, free cribs/infant beds, free WiFi

Deluxe Room, City View (Superior King)

  • 215 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Similar properties

View from property

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1701)
The price is $342
per night
$376 total
includes taxes & fees
Apr 20 - Apr 21
Barceló Torre de Madrid

About this property

Hotel Riu Plaza España

4-star hotel in Madrid Centro
A restaurant, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a seasonal outdoor pool, and a business center. Housekeeping is available on request.
Hotel Riu Plaza España offers 583 accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Hotel Riu Plaza España features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 10 meeting rooms. Event facilities measuring 32292 square feet (3000 square meters) include conference space. This eco-certified hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Hotel Riu Plaza España is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Lobby Bar - This lobby lounge serves light fare only.
Sky Bar - This rooftop bar serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 0.9 miles (EUR 32.50 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: EUR 30 for adults and EUR 10 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Lobby Bar
  • Sky Bar

Things to do

  • Bicycle storage
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,292 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (43 inches high)
  • Hospital bed
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 26 floors
  • At least 80% lighting from LEDs
  • Built in 1948
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 10 for children
  • Nearby parking fee: EUR 32.5 per night (4921 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses wind energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel RIU Plaza España Madrid
RIU Plaza España Madrid
RIU Plaza España
Hotel RIU Plaza España Hotel
Hotel RIU Plaza España Madrid
Hotel RIU Plaza España Hotel Madrid

Hotel Riu Plaza España Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3130 out of 3989 reviews
Rating 8 - Good. 542 out of 3989 reviews
Rating 6 - Okay. 175 out of 3989 reviews
Rating 4 - Poor. 66 out of 3989 reviews
Rating 2 - Terrible. 76 out of 3989 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Leon

Stayed 3 nights in Jan 2025

10/10 Excellent

Fernando R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Rose

Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Jan 2025

6/10 Okay

Roger

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Mayra

Traveled with family
Liked: Amenities, property conditions & facilities
Excelente ubicación, muy buen servicio.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cecilia

Stayed 3 nights in Dec 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, fantastic breakfast buffet and centrally located. Lobby bar staff were less than welcoming. Rooftop restaurant is a zoo.
Stayed 1 night in Dec 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE UBICACIÓN, LA HABITACION MUY AMPLIA ,LOS BAÑOS GRANDES
Stayed 4 nights in Dec 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

EDDY

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excelente en todos los servicios
Stayed 8 nights in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini beeak
Was lovely hotel stayed before.
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Our Stay Was OK
The hotel was OK. The room we stayed in needs to be repaired, cleaned, and repainted. The heating system did not work, and the maintenance person could not fix it unless he powered down heating system for the entire building. The Christmas dinner was good. The New Years Eve dinner food was good; however, the service was horrible. Several times the maid took the keycard from our room when we were at breakfast; we were charging our phones for a long day out and about. We had four adult guests within our room, and quite a number of times we had to ask for an extra bath towel. The front door persons treated us and looked at us suspiciously each and every time we entered through the front door of the establishment. I could go on; however, I believe that you get the idea.
Stayed 10 nights in Dec 2024

10/10 Excellent

Lanhsin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) The room was good. We were a party of three and thus had to use the pull-out sofa bed, which made things a bit crowded, but if we were a 2-person group instead, it would be more than enough space. 2) The rooftop bar was extremely crowded every time we went there, but the view is sufficiently photo-worthy as to be worth going up to see at least once. It open at 10:30am, though food and drink service opens at 11am, and we recommend going at that time to avoid the crowd. 3) it’s near the quite a lot of good restaurants, stores, and tourist attractions. Everything is within a 20 minute or so walk, which made our entire trip very convenient.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gretel

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Scary dark, dingy hallways. Comfortable room. Nice location. Spectacular breakfast buffet.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hannah

Stayed 4 nights in Dec 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very comfortable, the breakfast was perfect, perfect location
Stayed 2 nights in Dec 2024

8/10 Good

Keith

Stayed 4 nights in Dec 2024

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just too crowded. The reception/check in took forever. Elevators were too crowded and not efficient. A positive is the front door staff were awesome!
Stayed 5 nights in Dec 2024

2/10 Terrible

CHRISTINA

Traveled with group
Disliked: Staff & service, property conditions & facilities
I honestly can’t believe this is rated a 4 star hotel. The staff was unhelpful, and at times even flat out rude. When I first walked into the room, it was a sauna in there. I called the front desk to ask why the AC wasn’t working, and the receptionist informed me that they keep the AC completely off during the winter. And that I should open the window if I wanted cold/fresh air. The temperature in my room ranged from 75-77 the entire time. The window that she told me to open, was a picture window that only cracked open a few inches, letting hardly no cold air in. On top of that, this hotel is located in the busiest street in Madrid. So I made the mistake the first night of trying to sleep with the window open, only to be woken up half an hour in with all the street noise. So it was either sleep with the heavy street noise, or wake up drenched in sweat. Trying to blow dry my hair was a nightmare, as I’d have to stop and take breaks to stand by the window, only to end up sweaty right out the shower. The blow dryer broke during its first use, so I had to wait 20mins for housekeeping to send a new one. The casting/pairing on the tv didn’t work, so I had to watch Netflix on my phone if I wanted to watch anything. The elevators took forever, as it’s a very large building. It also has a rooftop bar which people seem to frequent, so I constantly had the doormen stopping me from entering the building to ask where I was going.
Stayed 3 nights in Dec 2024

10/10 Excellent

Baton

Stayed 3 nights in Nov 2024

10/10 Excellent

Palanivel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Well maintained. We enjoyed our stay. Will recommend
Stayed 2 nights in Dec 2024

6/10 Okay

Kimberley

Traveled with family
Disliked: Amenities
Location is amazing, right on Gran Via. For $300 a night, everything was average. Breakfast buffet was had everything but nothing had any taste - nothing. Room was average, very few amenities. One day, housekeeping forgot to replace the complimentary water and said they could send a bottle for 7 euros - no thanks. Called for extra towels - those didn't arrive either. If I was paying $150 a night, I would understand but not $300 for 2 rooms!
Stayed 4 nights in Dec 2024