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Hotel Regina

4.0 star property

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Photo gallery for Hotel Regina

Junior Suite (Alcalá) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds
Exterior
Suite Exterior (Aduana) | Living area | Flat-screen TV
Coffee shop
Reception

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Alcala 19, Madrid, Madrid, 28014
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Junior Suite (Alcalá)

Junior Suite (Alcalá) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Junior Suite (Alcalá)

9.8 out of 10
Exceptional
(12 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Large Twin Sofa Beds

View all photos for Superior Room, 2 Bedrooms, Connecting Rooms (Interior)

Superior Room, 2 Bedrooms, Connecting Rooms (Interior) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Superior Room, 2 Bedrooms, Connecting Rooms (Interior)

9.6 out of 10
Exceptional
(5 reviews)
  • 538 sq ft
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Deluxe Room (Alcalá)

Deluxe Room (Alcalá) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room (Alcalá)

9.6 out of 10
Exceptional
(26 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Penthouse, Hot Tub (Terrace)

Luxury Penthouse, Hot Tub (Terrace) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Luxury Penthouse, Hot Tub (Terrace)

8.0 out of 10
Very good
(1 review)
  • 700 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Exterior (Aduana)

Suite Exterior (Aduana) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Suite Exterior (Aduana)

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Sofa Beds

View all photos for Superior Double Room (Interior)

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Superior Double Room (Interior)

9.4 out of 10
Exceptional
(65 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room (Aduana)

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Superior Double Room (Aduana)

  • 269 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Standard Double Room (Interior)

9.6 out of 10
Exceptional
(102 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Penthouse, Hot Tub (Terrace)

Penthouse, Hot Tub (Terrace) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Penthouse, Hot Tub (Terrace)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room (Aduana)

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Double Room (Aduana)

9.4 out of 10
Exceptional
(10 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 Queen Bed

View all photos for Penthouse, Terrace

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Penthouse, Terrace

9.6 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room (Interior)

Single Room (Interior) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Single Room (Interior)

9.4 out of 10
Exceptional
(52 reviews)
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite (Interior)

Junior Suite (Interior) | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Junior Suite (Interior)

9.8 out of 10
Exceptional
(20 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Large Twin Sofa Bed

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About this property

Hotel Regina

4-star Madrid hotel, connected to a shopping center in Madrid Centro
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a coffee shop/cafe, and concierge services are onsite.
Hotel Regina offers 175 accommodations with minibars and safes. Select Comfort beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include designer toiletries, bidets, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, the property provides an airport shuttle (available 24 hours) and a shopping center shuttle. This business-friendly hotel also offers a 24-hour fitness center, tour/ticket assistance, and concierge services. Limo/town car service and wedding services can be provided. A total renovation of this property was completed in January 2020.

Hotel Regina is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Caramba - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 36 per day)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Caramba

Things to do

  • 24-hour gym
  • Hot tub

Family friendly

  • Art supplies
  • Baby bath
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (33 inch wide door)
  • Grab bar in shower
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Low-height counter and sink (29 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1928
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Renovated entire property - January 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Airport shuttle fee: EUR 75 per vehicle (roundtrip, maximum occupancy 7)
  • Nearby parking fee: EUR 36 per day(164 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Regina Hotel Madrid
Regina Madrid
Hotel Regina Madrid
Hotel Regina Hotel
Hotel Regina Madrid
Hotel Regina Hotel Madrid

Hotel Regina Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1758 out of 2036 reviews
Rating 8 - Good. 206 out of 2036 reviews
Rating 6 - Okay. 42 out of 2036 reviews
Rating 4 - Poor. 17 out of 2036 reviews
Rating 2 - Terrible. 13 out of 2036 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and professional service. Room was well decorated, clean and comfortable. The tradeoff of excellent location in Madrid is difficult access. We had to haul with our bags some distance before reaching the hotel. We paid for a superior room but view was mediocre. We don't particularly like the open closed format, but considering all other pluses, it was not a big deal. Overall the experience was excellent.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Noisy

For being in a classy part of town you will not get rest here. The rooms themselves are very noisy. The water would run any time someone flushed the toilet and would be very loud. You could hear all the noises coming from the staff and other guests through the hall. Also the functionality of some things were bad. Ex rain shower. The good thing about this hotel was location and the breakfast buffet.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

beatriz paola lara

Traveled with group
Excellent location, service and great spacious rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience at the Regina. Unbeatable location, friendly and helpful staff, clean and well-kept property. Also, the breakfast buffet is outstanding. Highly recommended.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jianming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Regina is a very pleasant and thoughtfully run hotel. The attention to detail throughout the property reflects the care and pride the hotel takes in delivering a quality guest experience. The staff are consistently friendly, helpful, and responsive—every request we made was handled promptly and with courtesy. The location is truly unbeatable—right in the heart of Madrid, making it easy to explore the city on foot. We stayed in a penthouse room, which was charming and featured a spacious private deck. However, we were disappointed to find that the deck offered virtually no view, which was unexpected and did detract somewhat from the experience. That said, the overall quality, service, and comfort more than made up for it, and we feel the hotel still fully deserves a five-star rating from us.
Stayed 1 night in Mar 2025

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Burkhard

Stayed 6 nights in Mar 2025

10/10 Excellent

Olanipekun

Traveled with family and small children
We loved it !
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place in the center of Madrid

The Hotel Regina was amazing. I was very pleased with the location which provided easy access to Madrid. Centrally located and walkable. Vibrant and knowledgeable staff. Clean, quiet and comfortable room. Delicious breakfast buffet! Shout out to Marta at the Front Desk for her guidance and assistance during my stay! Highly recommended!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Cool hotel in a great location. In the center of everything. Can walk to anywhere. Very nice staff. Extremely clean. Quality breakfast.
Stayed 2 nights in Mar 2025

8/10 Good

VICTORIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

JOCELYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is by far the best however, I thought the receptionist would've waived the $25 fee for the Breakfast buffet because we arrived early and our room wasn't ready. We were booked for a 7 day stay and on the last day we weren't able to have breakfast because we left at 6 am to the airport. Overall, I enjoy the Breakfast, Cleanliness, Comfortable bed and the staff. I would definitely stay here again and recommend this Hotel to family & friends.
Stayed 7 nights in Mar 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel and quiet despite its location in the heart of the city! Staff was very helpful and easy to work with.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great location
Stayed 4 nights in Mar 2025

10/10 Excellent

Alejandra

Traveled with family
Liked: Amenities
To much notice weekend
Stayed 6 nights in Mar 2025

10/10 Excellent

Rania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very helpful. Beautiful property close to everything.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific value for family of five!

This hotel is centrally located and very clean. The front desk is friendly, and we used the hotel's transportation service to get from the airport, which was terrific for our family of five. The breakfast buffet every morning was delicious and made an easy meeting point for a multi-generational family. The bedrooms and elevators are small compared with American hotels, but the hotel is very clean, and the roller blinds keep things quiet and dark for a good night's sleep. The nicest service was that the hotel held our big bags free of charge when we left Madrid for two nights in Barcelona. When we checked back into the Hotel Regina, we got free room upgrades!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Beautiful Great location And very nice staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Rathna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Amy

Stayed 2 nights in Mar 2025

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Professional and friendly staff.
Stayed 7 nights in Feb 2025

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in Madrid
Stayed 5 nights in Feb 2025