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Mandarin Oriental Ritz, Madrid

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental Ritz, Madrid

Property entrance
Outdoor dining
Restaurant
Suite (Turret) | Living area | IPod dock
Lobby

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Spa
  • Pet friendly
  • Room service

Explore the area

Map
Plaza de la Lealtad 5, Madrid, Madrid, 28014
  • Paseo del Prado
    1 min walk
  • Prado Museum
    3 min walk
  • Thyssen-Bornemisza National Museum
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    17 min drive

Room options

View all photos for Superior Room, 1 King Bed

Free toiletries, hair dryer, bathrobes, slippers

Superior Room, 1 King Bed

  • 319 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mandarin, Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Mandarin, Room, 1 King Bed

  • 518 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Room, 1 King Bed

  • 402 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Free toiletries, hair dryer, bathrobes, slippers

Superior Twin Room

  • 319 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mandarin, Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Mandarin, Twin Room

  • 518 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Free toiletries, hair dryer, bathrobes, slippers

Deluxe Twin Room

  • 402 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite | Minibar, in-room safe, individually decorated, individually furnished

Presidential Suite

  • 1238 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite (Junior)

Premier Suite (Junior) | Minibar, in-room safe, individually decorated, individually furnished

Premier Suite (Junior)

  • 454 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Park)

Suite (Park) | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Suite (Park)

  • 730 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Palm Court)

Suite (Palm Court) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Palm Court)

  • 563 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Turret)

Suite (Turret) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Turret)

  • 837 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Prado)

Suite (Prado) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Prado)

  • 730 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin, Suite

Mandarin, Suite | Minibar, in-room safe, individually decorated, individually furnished

Mandarin, Suite

  • 786 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Ritz)

Suite (Ritz) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Ritz)

  • 710 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property - evening/night

Four Seasons Hotel Madrid

Pool
Spa
Pet friendly
Free WiFi
4.9 out of 5, Exceptional, (191)
The price is $918
per night
$1,009 total
includes taxes & fees
Jan 12 - Jan 13
Four Seasons Hotel Madrid

About this property

Mandarin Oriental Ritz, Madrid

5-star hotel in Retiro
This hotel features a full-service spa, an indoor pool, and a restaurant. Valet parking is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Mandarin Oriental Ritz, Madrid offers 153 accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations include desks. A pillow menu is available. Business-friendly amenities include complimentary newspapers and phones. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials and manicures and pedicures.
In addition to a full-service spa, Mandarin Oriental Ritz, Madrid features an indoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with wireless Internet access (surcharge).

This 5-star property offers access to 3 meeting rooms and limo/town car service. This luxury hotel also offers a steam room, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Onsite self parking and valet parking are complimentary. A total renovation of this property was completed in December 2020.

Mandarin Oriental Ritz, Madrid has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
The Ritz Bar - Onsite cocktail bar.
Champagne Bar - Onsite Champagne bar. Open daily.
Gastronomic restaurant - Onsite fine-dining restaurant. Open daily.
Palm Court - Onsite restaurant. Open daily.
The Ritz Garden - Onsite restaurant. Open daily.
24-hour room service is available.

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (EUR 5 per 24-hour period)

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 50 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Gastronomic restaurant
  • Palm Court
  • The Ritz Bar
  • The Ritz Garden

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 11 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 132.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately EUR 50 per person
  • Fee for in-room wireless internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: EUR 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: EUR 5 per 24-hour period (rates may vary)
  • Airport shuttle fee: EUR 180 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 132.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Mandarin Oriental Ritz, Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 68 out of 73 reviews" "
Rating 8 - Good. 3 out of 73 reviews" "
Rating 6 - Okay. 1 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 0 out of 73 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

4/10 Poor

Leith

Poor hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

LOLITA, GLENDALE

Stayed 2 nights in May 2024

10/10 Excellent

AHMET CELALETTIN

Stayed 3 nights in Apr 2024

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024

10/10 Excellent

Dolores, Pearland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. They anticipate and plan for your every need. Ivan and Carlos at the door were excellent. Elizabeth and Pricilla in the spa were great as well. So was the lady that did my pedicure. All of the staff from the door to the service in rooms and room dining, concierge and reception were excellent. I would definitely recommend you stay here. I loved every minute.
Stayed 5 nights in Feb 2024

10/10 Excellent

Maria, Miramar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and afternoon tea delicious. Detail customer service

10/10 Excellent

Khalil

Liked: Property conditions & facilities
We had a wonderful time in this hotel. Was the first time we stayed there in Madrid , I had stayed in other hotels that are five stars but this one is more like 10. Everyone was wonderful. Thank you for the attention, next time in Spain I will only stay there., no need to look anywhere else.
Stayed 3 nights in Jan 2024

10/10 Excellent

Abdulrahman

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hospitality was great, extremely helpful and gave us a lot of recommendations for area’s to visit and travel tips. Lovely place definitely recommend if your visiting Madrid.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yenisel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in every sense!!!! We had a great stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Three Nights of Honeymoon, can't wait to retu
Spending the last three nights of our honeymoon at the Mandarin Oriental felt like the most brilliant decision we made as newlyweds. The staff was outrageously friendly and made sure that no detail was overlooked. We returned from our first night out to a bottle of champagne and white rose petals in the shape of a heart on our bed, alongside a printed photo from our wedding. Magical to say the least. After spending long mornings at the super nearby museums, we enjoyed unwinding in the spa area and relaxing by the pool. The piano player in the garden cafe was the perfect touch. We can't wait to visit again.
Stayed 1 night in Jun 2023

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 7 nights in Apr 2023

10/10 Excellent

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, the service, the decoration, the food, everything was perfect. Very very very nice Hotel. Became quickly my number one Hotel to stay in Madrid.
Stayed 3 nights in Apr 2023

10/10 Excellent

Trish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing hotel I’ve ever visited. The staff went over and above the call of duty. We will be back!
Stayed 3 nights in Mar 2023

10/10 Excellent

Patrick

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A grand old hotel has become truly modern and world class. Whilst they (housekeeping) had a couple of coordination issues, I would recommend the Ritz and look forward to coming back.

10/10 Excellent

Mattias

Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Stayed 3 nights in Oct 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service
An elegant old world hotel, very well worth the stay.
Stayed 6 nights in Sep 2022

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Mehrdad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and staff exceptional had a great time. Mandarin Oriental Ritz will be our go to hotel from now on.
Stayed 7 nights in Aug 2022

10/10 Excellent

ERNESTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Aug 2022

10/10 Excellent

Rose, Stony Point

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandarin is a beautiful hotel. All the personnel were friendly, helpful amazing. The rooms were always clean. The views to the garden were breath taking. Food was delicious. I’ll definitely go back and I’d highly recommend it
Stayed 3 nights in Aug 2022

10/10 Excellent

Bronwyn

Stayed 1 night in Aug 2022

10/10 Excellent

Dimple

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with excellent service. Nothing is too much trouble!
Stayed 2 nights in Jul 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!!!
Stayed 2 nights in Jul 2022