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Mandarin Oriental Ritz, Madrid

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Photo gallery for Mandarin Oriental Ritz, Madrid

Outdoor dining
Creator video
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Restaurant
Indoor pool

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Plaza de la Lealtad 5, Madrid, Madrid, 28014
  • Place, National Prado Museum
    ‪3 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Place, Puerta del Sol
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room

  • Sleeps 2
  • Free wired internet

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe King Room

  • Sleeps 2
  • Free wired internet

View all photos for Superior Room, 1 King Bed

Property entrance

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(14 reviews)
  • 319 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Mandarin, Room, 1 King Bed

2 bars/lounges, Champagne bar, cocktail bar

Mandarin, Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 518 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premier Suite (Junior)

Premier Suite (Junior) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Suite (Junior)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 454 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Palm Court)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Palm Court)

  • 563 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Park)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Park)

  • Park view
  • 730 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Prado)

Suite (Prado) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Prado)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 730 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Turret)

IPod dock

Suite (Turret)

  • City view
  • 837 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite (Ritz)

Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Ritz)

  • City view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Mandarin, Suite

Mandarin, Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Mandarin, Suite

  • City view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite

Presidential Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Presidential Suite

  • City view
  • 1238 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room

Property entrance

Superior Twin Room

  • 319 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room

Room amenity

Deluxe Twin Room

  • City view
  • 402 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Mandarin, Twin Room

2 bars/lounges, Champagne bar, cocktail bar

Mandarin, Twin Room

  • City view
  • 518 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room, Garden View

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed (Prado View)

Deluxe Room, 1 King Bed (Prado View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Prado View)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room (Prado View)

Deluxe Twin Room (Prado View) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Twin Room (Prado View)

  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

Two Bedroom Family Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free wired internet

View all photos for Two Bedroom Family Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Two Bedroom Family Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed
  • Free wired internet

View all photos for Three Bedroom Grand Suite

IPod dock

Three Bedroom Grand Suite

  • 3 bedrooms
  • Sleeps 7
  • 2 Twin Beds and 2 King Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Park, King)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms (Park, King)

  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Park, Twin)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms (Park, Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Turret)

IPod dock

Suite, 2 Bedrooms (Turret)

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed
  • Free wired internet

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About this property

Mandarin Oriental Ritz, Madrid

5-star hotel in Jerónimos
This hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Mandarin Oriental Ritz, Madrid offers 153 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. This Madrid hotel provides complimentary wired Internet access.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials and manicures and pedicures.
In addition to a full-service spa, Mandarin Oriental Ritz, Madrid features an indoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 5-star property offers access to 3 meeting rooms and limo/town car service. This luxury hotel also offers a steam room, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Onsite self parking and valet parking are complimentary.

Mandarin Oriental Ritz, Madrid has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Children aged 12 and younger eat free breakfast.
The Ritz Bar - Onsite cocktail bar.
Champagne Bar - Onsite Champagne bar. Open daily.
Gastronomic restaurant - Onsite fine-dining restaurant. Open daily.
Palm Court - Onsite restaurant. Open daily.
The Ritz Garden - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 62 for adults and EUR 35 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Gastronomic restaurant
  • Palm Court
  • The Ritz Bar
  • The Ritz Garden

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 1910
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 110 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
5 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for EUR 132.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately EUR 62 for adults and EUR 35 for children
  • Airport shuttle fee: EUR 215 per vehicle (one-way, maximum occupancy 6)
  • Pet fee: EUR 110 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 132.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Hotel Ritz Belmond
Hotel Ritz Belmond Madrid
Ritz Belmond
Ritz Belmond Madrid
Hotel Ritz
Ritz Madrid
Hotel Ritz Madrid
Hotel Ritz
Mandarin Oriental Ritz Madrid
Mandarin Oriental Ritz, Madrid Hotel
Mandarin Oriental Ritz, Madrid Madrid
Mandarin Oriental Ritz, Madrid Hotel Madrid

Mandarin Oriental Ritz, Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 137 out of 151 reviews
Rating 8 - Good. 7 out of 151 reviews
Rating 6 - Okay. 4 out of 151 reviews
Rating 4 - Poor. 2 out of 151 reviews
Rating 2 - Terrible. 1 out of 151 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

alexandre

Liked: Cleanliness, staff & service, amenities
hotel super mega excelente
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
Excelente hotel
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing hotel really top of the list
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

William James

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not only a hotel is an amazing experience 10/10
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding property with a great location. Next to the Prado museum and shopping within walking range, as well as many dining options. Highly recommended!
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a magical place, from the staff to the food. Can’t wait to go back.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated property. Gorgeous rooms, restaurants, and bar. Staff is attentive, rooms are comfortable and stylish with great amenities.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around choice in Madrid. The hotel itself is outstanding in every way imaginable with a great location in a very walkable area.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service
An elegant old world hotel, very well worth the stay.
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!!!
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and outdoor space lovely
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel.Must experience
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
One of the best 5 star hotels in my opinion, perfect location, excellent service, and great amenities! Especially impressed by the outstanding communication skills of the staff and overall efficiency and effectiveness of responses to requests. We also enjoyed the Michelin star restaurant - Deessa a lot!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Mladen

Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
we had a wonderful stay again. Perfect thank you.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Yenisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in every sense!!!! We had a great stay!
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

jason

Liked: Amenities, property conditions & facilities
Amazing
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mehrdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and staff exceptional had a great time. Mandarin Oriental Ritz will be our go to hotel from now on.
Stayed 7 nights in Aug 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In the words of Shakira, this is perfecto

Amazing hotel! Really top drawer, superb check in by David, great room, bar, food, service and SPA. Don’t hesitate!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, the service, the decoration, the food, everything was perfect. Very very very nice Hotel. Became quickly my number one Hotel to stay in Madrid.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

EMILIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Class
Stayed 2 nights in Sep 2025