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Hotel Santo Domingo

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Santo Domingo

Exterior
Lobby
Superior Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished
Seasonal outdoor pool
Seasonal outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
San Bernardo 1, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Plaza de España - Princesa
    ‪1 min walk‬
  • Teatro Rialto
    ‪2 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Double Room with extra bed

Double Room with extra bed | Minibar, in-room safe, individually decorated, individually furnished

Double Room with extra bed

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double room PETIT 14 M2 (located in the annex building)

Minibar, in-room safe, individually decorated, individually furnished

Double room PETIT 14 M2 (located in the annex building)

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Double or Twin Room

  • 193 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Minibar, in-room safe, individually decorated, individually furnished

Standard Double or Twin Room

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Santo Domingo

4-star Madrid hotel, connected to a shopping center in Madrid Centro
Along with a restaurant, this smoke-free hotel has a nightclub and a bar/lounge. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and self parking.
Hotel Santo Domingo offers 200 accommodations with minibars and safes. These individually decorated and furnished accommodations include desks. Plasma televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. This 4-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a seasonal outdoor pool, a nightclub, and a rooftop terrace. Onsite parking is available (surcharge).

Hotel Santo Domingo is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Sando - This restaurant serves breakfast only.
La Terraza del Santo Domi - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 33 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 21 for adults and EUR 21 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Terraza del Santo Domi
  • Sando

Things to do

  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Portable hoist available
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Comprehensive recycling policy
  • Living plant wall
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • HDTV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 17 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 21 for children
  • Self parking fee: EUR 33 per day
  • Equipment fee: EUR 3 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property’s equipment fee is charged for use of pool towels.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Santo Domingo
Hotel Santo Domingo Hotel
Hotel Santo Domingo Madrid
Hotel Santo Domingo Hotel Madrid

Hotel Santo Domingo Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 371 out of 1001 reviews" "
Rating 8 - Good. 342 out of 1001 reviews" "
Rating 6 - Okay. 168 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

gareth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent hotel in an excellent location
Stayed for 3 night's for a city break to watch Real Madrid. Check in was fast and reception staff friendly. Got to our room and was a bit disappointed due to size, faulty AC and single beds, was going to persevere but the AC meant the room was way to stuffy and it was unsafe to open the window due to a fire escape. Spoke to reception and they moved us no issues into a huge room massive queen bed and a balcony - thjs was greatly appreciated. Breakfast was 16 euros eaxhand whilst fresh and some choice im sure better value olaces are nearby. Sky lounge was really cool with great views and excellent staff. Location of hotel is perfect and lots of places in easy walking distance. Hotel gets my recommendation for sure and I'd definitely stay here again. Hotel made our trip even better.
Stayed 3 nights in Oct 2024

10/10 Excellent

Radel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and location, decent breakfast.
Stayed 2 nights in Oct 2024

2/10 Terrible

Ricardo

Stayed 9 nights in Sep 2024

2/10 Terrible

Shirin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was in poor condition and did not meet our expectations. The bathroom was particularly concerning, as it appeared to be old and in need of renovation. The paint was peeling, the fixtures were rusted, and there was a musty smell. Overall, our experience in this room was very unpleasant. I really want my money back. It was a terrible experience.
Stayed 1 night in Oct 2024

6/10 Okay

Glorie

Traveled with group
Hotel was in a good location but the rooms were very small, cramped, outdated bathrooms and paper thin walls. We could hear the conversation of the couple in the next room. I don’t recommend this hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Juan Carlos

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the only thing was to dirty was the carpet
Stayed 3 nights in Aug 2024

8/10 Good

Ayad B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Oswaldo, MIAMI

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service was outstanding, property conveniently located, however, the property is very outdated
Stayed 3 nights in Sep 2024

8/10 Good

Frantzdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop terrace and pool.
Stayed 8 nights in Aug 2024

4/10 Poor

antonio

Stayed 3 nights in Aug 2024

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice stay over all
Stayed 3 nights in Sep 2024

6/10 Okay

Mary

Traveled with partner
Liked: Cleanliness
The hanging garden was nice and the location of the metro was very convenient
Stayed 7 nights in Aug 2024

10/10 Excellent

Ahmaud

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everything was walkable. Rooftop pool was beautiful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How wonderful are the staff members in front desk. Kind and Service oriented.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mara

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 1 night in Aug 2024

10/10 Excellent

ayad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 6 nights in Aug 2024

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, amenities
The pool was incredible
Stayed 3 nights in Aug 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and staff location is perfect for what ever you would plan to do while staying there.
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas A

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool converts to a dining area at night. Beautiful views of the city lights
Stayed 2 nights in Aug 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Giles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff . Great location with unique decor features
Stayed 7 nights in Jul 2024

10/10 Excellent

Braulio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well.
Stayed 2 nights in Jul 2024

8/10 Good

sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Roof top bar and pool was lovely. But 5 euros for a small bottle of water is a joke! 85 cents for a large one in supermarket across the road!
Stayed 4 nights in Jul 2024