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Crowne Plaza Madrid - Centre Retiro an IHG Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crowne Plaza Madrid - Centre Retiro an IHG Hotel

Exterior
Exterior
Meeting facility
Bar (on property)
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Pet friendly
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Breakfast available

Explore the area

Map
Calle Pez Volador 1, Madrid, 28007
  • El Retiro Park
    ‪15 min walk‬
  • WiZink Center
    ‪17 min walk‬
  • Calle de Alcalá
    ‪3 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Desk, laptop workspace, blackout drapes, soundproofing

Premium Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout drapes, soundproofing

Junior Suite, 1 King Bed with Sofa bed

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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includes taxes & fees
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About this property

Crowne Plaza Madrid - Centre Retiro an IHG Hotel

4-star hotel in Retiro
Along with a restaurant, this smoke-free hotel has a fitness center and self parking. Additionally, a 24-hour front desk, a garden, and a banquet hall are onsite.
Crowne Plaza Madrid - Centre Retiro an IHG Hotel offers 157 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. This Madrid hotel also offers a fitness center, a garden, and an elevator. Parking is available onsite for a surcharge.

Crowne Plaza Madrid - Centre Retiro an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Crowne Plaza Madrid - Centre Retiro an IHG Hotel has a restaurant on site.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (EUR 26 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 23 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • Free crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 5:30 AM and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 for adults and EUR 23 for children
  • Self parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 5:30 AM and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Crowne Plaza Madrid - Centre Retiro an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 349 reviews" "
Rating 8 - Good. 61 out of 349 reviews" "
Rating 6 - Okay. 22 out of 349 reviews" "
Rating 4 - Poor. 5 out of 349 reviews" "
Rating 2 - Terrible. 3 out of 349 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Stayed 2 nights in Oct 2024

10/10 Excellent

Janice

Stayed 2 nights in Nov 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
El acceso al transporte público es de mejor que tiene la ubicación de este hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Hai T

Stayed 3 nights in Oct 2024

10/10 Excellent

Erika

Traveled with group
Todo muy limpio y en excelentes condiciones
Stayed 2 nights in Oct 2024

10/10 Excellent

Anaj

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Great location within 10 minute walk of the beautiful Retiro Park. The hotel itself is in a safe and quiet neighborhood and the rooms are really nice. Super clean. Staff is wonderful.
Stayed 4 nights in Oct 2024

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy this property. The room was really nice. Their enemies was really nice. The staff was great. The area was very quiet. I would definitely rebook at this hotel the first couple of days I stayed at a different hotel. I was so dissatisfied was horrible. This completely made up for everything from the other hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love it's proximity to transport links. Staff were all friendly and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Suzanne

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
The hotel was ok. Seemed the restaurant was only opened for the buffet breakfast. The buffet was good. We did not have control of the climate in our room and it got very warm. We had to have someone come and unlock/open the window.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kenichiro, Shibuya-ku

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the room was great. Close to Retiro park. Great breakfast. Absolutely no complaints.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was an incredible experience that I will recommend to my family and associates.
Stayed 1 night in Oct 2024

10/10 Excellent

mario t

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2024

10/10 Excellent

Hillary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, kind, helpful, wonderful English and delicious food and drinks. They really made our stay exceptional!!!
Stayed 2 nights in Oct 2024

4/10 Poor

Mandy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our first room in this hotel had a fridge that didn’t work, a door handle that came off in your hand and a safe with batteries hanging out and fixed with black tape. After complaining we were moved to a much better room. I would not recommend this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza Madrid
Nice hotel. Staff was great. “Tamala”??? allowed me to check in early - thank you. I dined in the restaurant and my sea bass was tasty and elegant.
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good property no issues.
Stayed 1 night in Oct 2024

2/10 Terrible

Joseph T

Stayed 3 nights in Oct 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel nice people
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jae joon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 3 nights in Oct 2024

10/10 Excellent

Roberto, Miami

Stayed 3 nights in Sep 2024