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Smartr Madrid Atocha

4.0 star property

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January 2025
February 2025

Photo gallery for Smartr Madrid Atocha

Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) | Down comforters, memory foam beds, desk, iron/ironing board
Apartment, 1 Bedroom (4 pax) | Living area | 47-inch TV with cable channels
Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker
Interior detail
Front of property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Washer
  • Kitchen
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle Santa Maria, 36, Madrid, Madrid, 28014
  • Paseo del Prado
    4 min walk
  • Plaza de Santa Ana
    5 min walk
  • Prado Museum
    6 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    22 min drive

Room options

View all photos for Apartment, 1 Bedroom (4 pax)

Apartment, 1 Bedroom (4 pax) | Living area | 47-inch TV with cable channels

Apartment, 1 Bedroom (4 pax)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Duplex, 2 Bedrooms, 2 Bathrooms (6 pax)

Duplex, 2 Bedrooms, 2 Bathrooms (6 pax) | Living area | 47-inch TV with cable channels

Duplex, 2 Bedrooms, 2 Bathrooms (6 pax)

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)

Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) | Down comforters, memory foam beds, desk, iron/ironing board

Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)

  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Duplex, 1 Bedroom (3 pax)

Duplex, 1 Bedroom (3 pax) | Living area | 47-inch TV with cable channels

Duplex, 1 Bedroom (3 pax)

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms (6 pax)

Down comforters, memory foam beds, desk, iron/ironing board

Apartment, 2 Bedrooms, 2 Bathrooms (6 pax)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (4 pax)

Apartment, 2 Bedrooms (4 pax) | Living area | 47-inch TV with cable channels

Apartment, 2 Bedrooms (4 pax)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Exterior

Holiday Inn Express Madrid Airport, an IHG Hotel

Pool
Breakfast included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (656)
The price is $82
per night
$91 total
includes taxes & fees
Jan 7 - Jan 8
Holiday Inn Express Madrid Airport, an IHG Hotel

About this property

Smartr Madrid Atocha

4-star aparthotel in Madrid Centro
Express check-out, tour/ticket assistance, and a front-desk safe are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include multilingual staff. Each apartment provides a TV with cable channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Comforts include a memory foam bed and a down comforter, and guests will also find conveniences like a washing machine and a coffee/tea maker. Housekeeping is available on request.
Smartr Madrid Atocha offers 15 air-conditioned accommodations with coffee/tea makers and hair dryers. Memory foam beds feature down comforters. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Housekeeping is provided on request.

Smartr Madrid Atocha features multilingual staff, tour/ticket assistance, and express check-out. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly aparthotel also offers a front-desk safe and an elevator.

Smartr Madrid Atocha is a smoke-free property.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 47-inch TV with cable channels

Laundry

  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Mobile key entry
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Window guards

General

  • 1 building
  • 15 units
  • 4 floors
  • Built in 1932
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
For more details, please contact the property using the information on the booking confirmation

Access methods

Access code

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 50 per stay
  • A damage deposit of EUR 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (up to 2 years old)
  • Housekeeping fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include window guards
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Madrid4Rentals Barrio las Letras
SmartRentals Atocha Apartment Madrid
SmartRentals Atocha Apartment
SmartRentals Atocha Madrid
SmartRentals Atocha
Madrid SmartRentals Atocha Apartment
Madrid SmartRentals Atocha Apartment Madrid
Madrid SmartRentals Atocha Madrid

Smartr Madrid Atocha Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 97 out of 228 reviews" "
Rating 8 - Good. 74 out of 228 reviews" "
Rating 6 - Okay. 28 out of 228 reviews" "
Rating 4 - Poor. 12 out of 228 reviews" "
Rating 2 - Terrible. 17 out of 228 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas

Traveled with group
Liked: Cleanliness
Terrible mess getting codes for entry. I sent all info and credit card deposit in advance. Expected codes on date of stay. No response from property. Phone turned off. No response to text. Finally Hotel. Com sent me to the wrong property management office address . It was a mess!
Stayed 1 night in Sep 2024

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Abdirahman

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended!
Stayed 7 nights in Jul 2024

4/10 Poor

Rodrigo

Traveled with family
Disliked: Cleanliness, room comfort
Totally ghetto
First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back !
Next to the sink a welcome set on buckets and moping stick !
Stained furniture
The walls with freak old designs
More stain furniture. Not welcome to seat there !
Stayed 3 nights in Jun 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great!
Stayed 3 nights in Jun 2024

10/10 Excellent

Arturo J

Stayed 1 night in Jun 2024

10/10 Excellent

PD

Traveled with group
Liked: Cleanliness
good property
Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience.
Stayed 2 nights in Mar 2024

6/10 Okay

Diana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the property it is less that shows in the picture but it has everything you might need. Great location
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria, Miami

Liked: Cleanliness, property conditions & facilities
Although the apartment was ok and clean, it is not what I was looking for. It is advertised as a hotel room and it is not. I wasn’t informed I needed to do an online check-in otherwise I didn’t have the code to enter the building. I didn’t know I had to wait outside on the street until 3:00pm to get a code to enter. I didn’t know their “lobby” was in another address very far away. So I was on the street until found wifi from a shop who told me they were frustrated bcse this was a continuous situation of miss information that customers were getting every time they booked this place.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Oct 2023

8/10 Good

Mariel Famecar Cruz

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Could be better
Problems getting into the hotel. When we arrived no one on site to give us keys and it took us time to contact people to tell us how to get the keys. Once in things went better. Stairs to second level ( bedrooms) were long and had no rail to help with navigation. Would not recommend if over 50.
Stayed 3 nights in Oct 2023

6/10 Okay

claire

The property was average. You get what you pay for.
Stayed 1 night in Oct 2023

10/10 Excellent

Olga

Stayed 1 night in Oct 2023

10/10 Excellent

Dmitriy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with walking distance to the most attractions. Had everything we need for a family vacation
Stayed 3 nights in Aug 2023

10/10 Excellent

SANDRO

Stayed 1 night in Jul 2023

8/10 Good

Denise, Los Gatos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in.

10/10 Excellent

sohail

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to most sites. Easy to hail a taxi if needed. Lots of food choices. Felt safe with lots of police presence, there was a police station close by. Wish they had a dryer. We could not hang laundry outside because it rained a lot during our stay. Wish we had a face to face contact during checkin. We did not do any cooking but it looked like there were plenty of pots and pans to do so
Stayed 4 nights in May 2023

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities
Everything goof
Stayed 4 nights in May 2023

10/10 Excellent

natalia

Stayed 1 night in Dec 2022

6/10 Okay

Alexander

Traveled with family
Liked: Room comfort
Our family vacation in Madrid
Check-in was a bit difficult, but they were responsive over the phone and we did manage to check-in after about an hour. The place can definitely use some updates to the bathroom, shower door was not closing in the downstairs bathroom and the upstairs shower the water was backing up. Beds were comfortable, but some of the radiators didn't work in the apartment and it was colder in the first floor bedroom. Overall this place was OK but can definitely use some TLC.
Stayed 3 nights in Jan 2023

2/10 Terrible

Qiushi

Stayed 2 nights in Oct 2022

4/10 Poor

Cristina

Traveled with family
Liked: Cleanliness
Disappointed
Had two call many times to get info about my key and the shower was blocked so I had to call them and complain. They did fixed it later on the day but it should not happen in the first place.
Stayed 3 nights in Sep 2022

4/10 Poor

Joe peter

Traveled with family
Liked: Cleanliness
The Space within the unit was good....But the condition of the unit was definitely not up to standard. We could not lock the lower washroom door as it was jammed and the handle on the inside was broken. Also one of the bedroom's headroom was all scraped up and the surface was not pleasant to look at... The main area of disappointment was the lack of Service and Courtesy. When we arrived at the building we could not get in as there was no one there to welcome us. We tried to email and to text but nothing worked. We only managed to get into the building when a guest was kind enough to let us in and gave us the telephone number to make contact.. When we did make contact the person from SmartRental said that we had to make a payment of Euro 200 in case we damage something in the condo.I said ok and gave my Visa number which he said did not work. so i gave my Master Card which he said also did not work. Then Smartrental said i would have to make the payment in person and to do that i would have come to where he was located. He gave me the address of his location. I got a Taxi and after a 15 minute drive ( one way) I got to the location where two guys were sitting behind a Desk in a Hallway. This looked to me as being rather suspicious. Anyway I gave my Visa Card, and for whatever reason the Visa card worked this time. ( It did not work when I was giving the number over the phone) I only hope this was Not a scam, because I left the Unit in perfect condition ( as i found it )
Stayed 7 nights in Jul 2022