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Melia Madrid Serrano

4.0 star property

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Photo gallery for Melia Madrid Serrano

Restaurant
Restaurant
Front of property
Lobby sitting area
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Paseo de la Castellana
    ‪1 min walk‬
  • U.S. Embassy
    ‪3 min walk‬
  • Plaza de Colon
    ‪17 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Triple Room

Triple Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Triple Room

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (3+1)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (3+1)

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (2+2)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (2+2)

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room (1+3)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room (1+3)

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Communicated Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Communicated Room

  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Grand Premium (2+2)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Grand Premium (2+2)

  • 431 sq ft
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium The Level Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium The Level Room

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Level Room

The Level Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Room

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Melia Room

Melia Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Melia Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Supreme Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Supreme Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Premium The Level (2+1)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Grand Premium The Level (2+1)

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (3+1))

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite (The Level (2+2))

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Grand Premium The Level

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Grand Premium The Level

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room (Premium Communicated Room (4+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (Premium Communicated Room (4+1))

  • 431 sq ft
  • Sleeps 5
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room (Premium The Level (2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (Premium The Level (2+1))

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (Premium The Level (3 AD))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Room (Premium The Level (3 AD))

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Level Junior Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

The Level Junior Suite

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room ((2+1))

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room ((2+1))

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Front of property

Barceló Emperatriz

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, (1009)
The price is $170
per night
$187 total
includes taxes & fees
Mar 3 - Mar 4
Barceló Emperatriz

About this property

Melia Madrid Serrano

4-star hotel in Salamanca
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking. Housekeeping is available on request.
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Melia Madrid Serrano features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 5640 square feet (524 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station.

Melia Madrid Serrano is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Melia Madrid Serrano has a restaurant on site.
Arado - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Open daily.
Room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 25 per day)
  • Self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Bicycle tours
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (63 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides central air conditioning and heating (availability based on the season).

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 25 to September 10
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Melia Madrid Serrano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 316 out of 478 reviews
Rating 8 - Good. 108 out of 478 reviews
Rating 6 - Okay. 32 out of 478 reviews
Rating 4 - Poor. 7 out of 478 reviews
Rating 2 - Terrible. 15 out of 478 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marco, San Pedro Garza Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Location ia very convenient
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Brendy

Stayed 2 nights in Oct 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning brunch was fabulous.
Stayed 1 night in Oct 2024

6/10 Okay

Jose

Disliked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Orlando

Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge

Stayed 2 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to live in the area, so it was familiar and, like the rest of Madrid, easy to navigate.
Stayed 7 nights in Oct 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Hallam

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient when you want to spend most of your time in the Salamanca neighborhood.
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveler

Worst experience ever
Arrived slightly earlier than check in and went to “The Level”, for a supposed more luxurious experience. Everything started well, left my bags there when I checked in and they said they’ll call me when my room is my ready. Was called an hour later and accessed my room only to see it was not the room type I had booked but the lower value room. I went back up to the level to show my dissatisfaction and was first told that “it was the room type I paid for”. I showed pictures and their own websites description of what the room type I paid for stated and the description the lesser value room showed. I was met with an attitude from the so called manager of the level who kept telling me that I was wrong. Then all of a sudden the statement later changed saying “you asked for a room earlier so we gave you this one as it was available now”. At no point did I request a room earlier. All I said was that if the room was available earlier to just let me know and that would be great. I was in no rush and at no point asked for a room quickly. At that point between the two members of staff, I was made to feel like I was some argumentative and complicated person when all I wanted was what I paid for. I was then offered another room and then told “wait this one is not available now” and then got offered another one…. One that matched the specifications of the room I paid for. I stated then and state again, I appreciate that every room is different within a category, but it should at least me
Stayed 3 nights in Aug 2024

6/10 Okay

paola

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

STEFANO

Stayed 3 nights in Sep 2024

10/10 Excellent

Jully

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Sep 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excelent!
Stayed 1 night in Sep 2024

10/10 Excellent

Katia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED IT!
Stayed 3 nights in Sep 2024

10/10 Excellent

O.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good stay. The place is central and provides easy access to other parts of the time.
Stayed 4 nights in Sep 2024

10/10 Excellent

Omar

Stayed 1 night in Sep 2024

8/10 Good

Ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 2 nights in Sep 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Rhina

Stayed 3 nights in Aug 2024

10/10 Excellent

JANET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always helpful and accommodating at every request. Provided breakfast in a bag for our early morning departure.
Stayed 5 nights in Aug 2024

10/10 Excellent

Mariela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, very welcoming staff and great place. The only but is that the room didn’t smell so well.
Stayed 1 night in Aug 2024