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Motel One Madrid-Plaza de España

4.0 star property

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Photo gallery for Motel One Madrid-Plaza de España

Reception
Property entrance
Meeting facility
Bar (on property)
Special One with Twin Bed | Minibar, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • 24/7 front desk
  • Housekeeping
$115
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Calle De Tutor 1, Esquina Ventura Rodriguez, Madrid, 28008
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Place, Royal Palace of Madrid
    ‪11 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Special One with Twin Bed

Minibar, in-room safe, desk, blackout drapes

Special One with Twin Bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for SPECIAL ONE with King Bed

SPECIAL ONE with King Bed | View from room

SPECIAL ONE with King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for The One with Twin Beds

Minibar, in-room safe, desk, blackout drapes

The One with Twin Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for The One with King Bed

Minibar, in-room safe, desk, blackout drapes

The One with King Bed

9.4 out of 10
Exceptional
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The One with Terrace

The One with Terrace | Minibar, in-room safe, desk, blackout drapes

The One with Terrace

  • Sleeps 2
  • 1 King Bed

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About this property

Motel One Madrid-Plaza de España

4-star hotel in Madrid Centro
A bar/lounge, a snack bar/deli, and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Motel One Madrid-Plaza de España offers 97 accommodations with minibars and safes. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and a meeting room. Event facilities measuring 484 square feet (45 square meters) include conference space. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Motel One Madrid-Plaza de España is a smoke-free property.

A complimentary manager's reception is offered each day.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 25 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14.50 for adults and EUR 7.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.50 for adults and EUR 7.25 for children
  • Self parking fee: EUR 25 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mercure Hotel Madrid Plaza Espana
Mercure Madrid Plaza Espana
Accor Madrid Plaza De Espana
Madrid Sofitel
Mercure Madrid Plaza De Espana Hotel Madrid
Sofitel Madrid
Mercure Madrid Plaza Espana Hotel
Mercure Plaza Espana Hotel
Mercure Plaza Espana

Motel One Madrid-Plaza de España Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 515 out of 1001 reviews
Rating 8 - Good. 376 out of 1001 reviews
Rating 6 - Okay. 87 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 6 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was wonderful Lobby/bar also very comfortable
Stayed 2 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!!

We loved our stay. The staff was very friendly and helpful. It was quiet and very accessible. I would stay here again.
Stayed 3 nights in Aug 2025

6/10 Okay

Jasdeep

Liked: Staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Bashar

Stayed 2 nights in Sep 2024

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Close to everything
Stayed 2 nights in Aug 2025

10/10 Excellent

evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Excellent reception personnel.
Beautiful bar
Stayed 5 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2025

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, couldnt ask for better. Reasonably priced.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful welcome, the hotel is modern, has a new feel and a lovely bar and lounge area. Our room was large and decorated tastefully and clean. Brilliant location for everything. Recommend this hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria Begona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located
Stayed 2 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It’s a nice hotel, nothing fancy. Best thing about the room was the shower. It’s fantastic! If I ever go back there, I wouldn’t take the breakfast option, it’s not worth the money for what they serve. The fresh fruit salad was the tastiest thing on the buffet. Although I paid ahead for breakfast, I skipped it one morning because there was a family in the hotel who allowed their child to run around the dining room screeching, the first two mornings I was there. There was nothing relaxing about breakfast therefore and it was obvious the staff said nothing to the family, despite complaints.
Stayed 4 nights in Aug 2025

10/10 Excellent

MS M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and best coffee in Madrid at FIX!

Great value & location and best coffee in Madrid is right around the corner - THE FIX! :)
Stayed 2 nights in Jun 2025

10/10 Excellent

Edouard

Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, cute and very well located
Stayed 1 night in Jul 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Clean. Fast check in and friendly staff. Light switches a bit difficult to operate.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Malika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect price for the experience! Also the breakfast was fine because we had many vegan options.
Stayed 3 nights in Jul 2025

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very friendly. The rooms are spacious, and the bed is very comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Stay Again.

We had 8 rooms for 3 nights. Good location. Very comfortable and clean rooms. Cannot fault it at all.
Stayed 3 nights in Jul 2025

8/10 Good

gennaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good but my room was noisy
Stayed 1 night in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience, highly recommend!
Stayed 1 night in Jul 2025

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and location.
Stayed 1 night in Jun 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was my first time at any Motel One property. The positives include that it is centrally located, the entry set-up is welcoming, the room was spacious and the people who worked there were friendly and helpful. The downsides for me are based on any hotel advertising as four stars, but they do not have the following: glassware in the room; immediate access to an iron or steamer for clothes; and a bed that was essentially two full size beds pushed together with a king sheet placed over it. This was also a reserve, no pay later property. Be careful about Euro conversions when it comes to the price. For this, I take more issue with Expedia's transparency than the hotel.
Stayed 3 nights in Jul 2025

6/10 Okay

U

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is in a very convenient location near the Royal Palace, Gran Via and the Metro station. There are also may restaurants within walking distance. The reception staff was amazing. However, the maid service was atrocious. Our floors were never mopped or swept and she would let the toilet supplies run extremely low before replacing. On our final day we came home after a day excursion and when we took a shower, we noticed that the empty bottle of hand soap was not replaced, However, that was not our main concern, but the dirty towels that we left on the floor were not exchanged but rehung. This was totally unacceptable and disgusting. I went straight down to reception in order to let them know. They could not believe what happened and immediately sent up some clean towels. This staff member should be immediately let go for this despicable behavior. So please check your towels thoroughly before using them after a shower.
Stayed 7 nights in Jun 2025