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NH Collection Madrid Gran Vía

4.0 star property

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Photo gallery for NH Collection Madrid Gran Vía

View from room
Lobby
Rooftop bar
Rooftop bar
Rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Gran Via 21, Madrid, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪6 min walk‬
  • Plaza Mayor
    ‪11 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Premium Room (Extra Large)

Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room (Extra Large)

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room (Gran Vía View)

Superior Double or Twin Room (Gran Vía View) | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double or Twin Room (Gran Vía View)

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, soundproofing, iron/ironing board

Superior Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (Gran Vía View)

Premium Room (Gran Vía View) | Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room (Gran Vía View)

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, soundproofing, iron/ironing board

Premium Room

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite (Gran Via View)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Via View)

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Vía View, Extra Bed 2A + 1C)

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Gran Via View | Extra Bed 3 Adults)

Minibar, in-room safe, soundproofing, iron/ironing board

Junior Suite (Gran Via View | Extra Bed 3 Adults)

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.9 out of 5, Exceptional, (2053)
The price is $603
per night
$663 total
includes taxes & fees
May 20 - May 21
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About this property

NH Collection Madrid Gran Vía

4-star hotel in Madrid Centro
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk, and a front-desk safe. Housekeeping is available on request.
NH Collection Madrid Gran Vía offers 94 accommodations with minibars and safes. A pillow menu is available. 45-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Madrid hotel also offers a terrace, dry cleaning/laundry services, and room service (during limited hours).

NH Collection Madrid Gran Vía is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and noon.
Picalagartos - This restaurant specializes in Spanish cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Picalagartos - Onsite rooftop bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 13 to 32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Picalagartos
  • Picalagartos

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 13 to 32 per person
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gran Via 21 Hotel
Gran Via 21 Senator
Hotel Gran Via 21
Hotel Senator Gran Via 21
Senator 21 Hotel
Senator Gran Via 21
Senator Hotel Gran Via 21
Senator Gran Via Hotel Madrid
Senator Gran Via Madrid
Nh Collection Madrid Gran Via
NH Collection Madrid Gran Vía Hotel
NH Collection Madrid Gran Vía Madrid
NH Collection Madrid Gran Vía Hotel Madrid

NH Collection Madrid Gran Vía Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 781 out of 1003 reviews
Rating 8 - Good. 163 out of 1003 reviews
Rating 6 - Okay. 33 out of 1003 reviews
Rating 4 - Poor. 13 out of 1003 reviews
Rating 2 - Terrible. 13 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property centrally located, friendly and service oriented staff
Stayed 1 night in Feb 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel centrally located, friendly and service oriented staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Meghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, super kind staff, very clean room, great rooftop bar.
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Stayed 2 nights in Dec 2024

10/10 Excellent

Jose, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and customer service
Stayed 5 nights in Jan 2025

10/10 Excellent

JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always emjoy staying at this property. Staff is extremely helpful, location can’t be beat, hotel room is excellent. Rooftop with great view and good cocktails.
Stayed 3 nights in Dec 2024

10/10 Excellent

ismail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Ideal location Close to all major attraction
View from bedroom
Sky Bar
Stayed 4 nights in Dec 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. If you are looking for a Hotel with great location and amenities, look no further. Very clean, and quiet (even rooms facing street). I look forward to trying other locations within NH collection.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection .
Stayed 6 nights in Dec 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel en Madrid por su personal, servicio, ubicacion, facilidades, reataurante y “rooftop”. En el centro de todo! Excelente!
Stayed 2 nights in Dec 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Staff very helpful and committed to providing the best experience for guests.
Stayed 1 night in Dec 2024

10/10 Excellent

Meshaal

Stayed 5 nights in Nov 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NH Collection Gran Via 21

Amazing service!! Maria at guest relations is the best example of great service that I have seen in a long time. All of the staff was excellent. Accomodations are right in the heart of the city convenient for transportation and for sightseeing. This is my second time staying at this hotel and they do not disappoint. Highly recommend the hotel and I commend the staff on the service they provide. Thank you to Maria and all of the staff at the hotel who made our vacation amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos, Guaynabo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid

We have stayed at this brand in several locations. The room has everything you need and space to enjoy. Very friendly staff and helpful. Wished I would have joined their member rewards program earlier. We definitely will choose NH Collection for future stays.
Stayed 7 nights in Nov 2024

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and Hotel brand
Stayed 2 nights in Nov 2024

8/10 Good

Nuria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, and was a walking distance to most landmarks of my interest. Staff was great and very welcoming. The rooms in my opinion are very small for the amount of money that we payed for, but overall it was a very nice stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephanie L

Stayed 5 nights in Oct 2024

10/10 Excellent

Hugo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena localización , muy tranquilo y callado a pesar de estar en Gran Vía. La habitación muy elegante , limpia y cómoda !Siempre tengo buenas experiencias con la marca NH. Gracias !
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very nice and friendly. The hotel is very clean and the views from the rooms are to die for. The location is also very convenient.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maryanne

Stayed 4 nights in Oct 2024

6/10 Okay

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant food was sub par. The least enjoyable aspect of the stay. The hotel ordered a cab for me to the airport and the driver drove too fast and dropped me off at the arrivals rather than departures. It was a fixed rate and i didnt have the exact amount but he didn't offer to give me change. It was very unpleasant.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ritesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is lovely. Centrally located. Easy to access metro, as the entrance is across the street.
Stayed 3 nights in Sep 2024