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NH Collection Palacio de Tepa

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for NH Collection Palacio de Tepa

Lobby
Lobby
Exterior
Deluxe Room (View) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service
  • Pet friendly
  • Housekeeping

Explore the area

Map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Plaza de Santa Ana
    1 min walk
  • Vietnam Restaurante
    1 min walk
  • Anton Martin Station
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    23 min drive

Room options

View all photos for Premium Room

Premium Room | Premium bedding, minibar, in-room safe, desk

Premium Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Room (View)

Premium bedding, minibar, in-room safe, desk

Deluxe Room (View)

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (View)

  • City view
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Junior Suite (Extra Bed 2A + 1Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2A + 1Ch with View)

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (Extra Bed 3 Ad with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 3 Ad with View)

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Family Room (2 Adults + 1 Child)

  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

Premium bedding, minibar, in-room safe, desk

Family Room (3 Adults)

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Single Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Bar (on property)

NH Collection Madrid Suecia

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (1003)
The price is $197
per night
$216 total
includes taxes & fees
Jan 7 - Jan 8
NH Collection Madrid Suecia

About this property

NH Collection Palacio de Tepa

5-star hotel in Madrid Centro
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, massage/treatment rooms, and 24-hour room service are onsite. Housekeeping is available on request.
NH Collection Palacio de Tepa offers 83 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 43-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and 3 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 646 square feet (60 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, spa services, and a library. Onsite parking is available (surcharge).

NH Collection Palacio de Tepa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:30 AM.
Entre Letras - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 30.90 for adults and EUR 30.90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 646 square feet of conference space
  • Business center

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 30.90 for adults and EUR 30.90 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number HM:4689

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1003 reviews" "
Rating 8 - Good. 243 out of 1003 reviews" "
Rating 6 - Okay. 56 out of 1003 reviews" "
Rating 4 - Poor. 16 out of 1003 reviews" "
Rating 2 - Terrible. 9 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeannette

Traveled with family
Liked: Cleanliness, staff & service
We stayed two days in the hotel and the air conditioning was not working. We reported and we were ignored. We had to open the windows to refresh the room. The breakfast was expensive and lack of variety of food. (No omelette at the hour I arrived for breakfast 9:30 AM). The bathroom not had where to hang the towel. The staff was friendly. The hotel location was good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Judy, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most attentive and pleasant staff we have experienced at any four or five star hotel. Extraordinary breakfast. Excellent soundproofing provided by the heavy wooden balcony doors. Great mattress and bedding, with variety of pillows. Every aspect of this hotel was perfect.
Stayed 6 nights in Sep 2024

8/10 Good

Sahar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Eusebio, San Ramon

Stayed 4 nights in Aug 2024

10/10 Excellent

Mordechai, MALIBU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great Hotel great service did not get upgraded but the room are beautiful and welcoming My daughter got the better view
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 4 nights in Aug 2024

10/10 Excellent

Patrick

Stayed 2 nights in Aug 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for a night but the room was great, hotel staff even gave us a free upgrade! The location was amazing, easy to get around, and I would definitely stay there again.
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful space - they upgraded us to the 2 storey suite with wraparound views across the 3 balconies - such a great hotel and experience!
Stayed 1 night in Aug 2024

8/10 Good

elena daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Jul 2024

8/10 Good

William T

Stayed 2 nights in Jul 2024

10/10 Excellent

konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed staying at NH Palacio de Tepa in the past. The staff is always friendly and accommodating. Perfect location and our upgrade was an unexpected surprise. Thank you to the staff and we will see you next year.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jakelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Prahalad, Danville

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall had a very nice stay. Hotel is well located. Service was good. One suggestion: the first photo on the hotels.com app is of a pool. The pool is unfortunately located in a different building, available only to guests age 18 and older, and comes with a 13 euro per person charge. As I was traveling with my 12 year old, we were looking forward to using it at the end of the day but were unable to do so.
Stayed 1 night in Jul 2024

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and comfortable bed. Good location to city center activities.
Stayed 1 night in Jul 2024

10/10 Excellent

Donal, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and friendly staff, accommodating, the Hotel is in epicenter of nightlife’s and bars whichever way you turn.
Stayed 4 nights in Jul 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful staff. Conveniently located located at the heart of Madrid, but yet quiet. Walkable to all major sites.
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. The staff is very helpful and friendly. The room was very clean and bright.
Stayed 2 nights in Jun 2024

10/10 Excellent

Gina, miami

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Location Good hotel Good Service Rooms on 5th floor, as advertised , to be fair, have sloping ceiling which technically dramatically reduces the practical size of the room. For me due to this the rooms are therefore not 5 star quality and do not justify the 5 star price, Breakfast is very good
Stayed 7 nights in Jun 2024

2/10 Terrible

Hafsia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
My experience in few words is Too expensive for what you get, very annoying noises early morning from next door construction facing room, what is supposed to be a beautiful view is a construction view. Broken bath tub, expired cheese at breakfast, huge flies on buffet breakfast. I couldn’t wait to leave for another hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Rita M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place
Perfect location for tourists. A populous area, yet the room was very quiet. All the staff members were darling, charming, and generously helpful.
Stayed 5 nights in May 2024

4/10 Poor

Ashok, Coto Laurel

Stayed 2 nights in May 2024