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Pestana CR7 Gran Vía Madrid

4.0 star property

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Photo gallery for Pestana CR7 Gran Vía Madrid

Exterior
Studio (CR7) | Minibar, in-room safe, desk, laptop workspace
Rooftop terrace
Lobby
Deluxe Grand View | Minibar, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Gran Vía 29, Madrid, 28013
  • Gran Via
    ‪1 min walk‬
  • Puerta del Sol
    ‪6 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Deluxe Grand View

Deluxe Grand View | Minibar, in-room safe, desk, laptop workspace

Deluxe Grand View

  • 307 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Room

Minibar, in-room safe, desk, laptop workspace

Cozy Room

  • 97 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio (CR7)

Studio (CR7) | Minibar, in-room safe, desk, laptop workspace

Studio (CR7)

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 199 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Minibar, in-room safe, desk, laptop workspace

Premium Room

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Balcony

Premium Balcony | Minibar, in-room safe, desk, laptop workspace

Premium Balcony

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Grand View

Minibar, in-room safe, desk, laptop workspace

Premium Grand View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium View

Premium View | Minibar, in-room safe, desk, laptop workspace

Premium View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

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About this property

Pestana CR7 Gran Vía Madrid

4-star hotel in Madrid Centro
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
Pestana CR7 Gran Vía Madrid offers 168 accommodations with minibars and safes. 49-inch LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Pestana CR7 Gran Vía Madrid features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This Madrid hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Pestana CR7 Gran Vía Madrid is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekdays.
Pizzeria - This restaurant specializes in Italian cuisine and serves dinner only.
Sports Bar - This sports bar serves light fare only. Open daily.
Rooftop Bar - Onsite rooftop bar. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 26 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Pizzeria
  • Rooftop Bar
  • Sports Bar

Things to do

  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 11 2024 to May 17 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Nearby parking fee: EUR 26 per day(623 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 11:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Pestana CR7 Gran Vía Madrid Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1005 reviews
Rating 8 - Good. 198 out of 1005 reviews
Rating 6 - Okay. 79 out of 1005 reviews
Rating 4 - Poor. 34 out of 1005 reviews
Rating 2 - Terrible. 38 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pestana family
it was great
Stayed 4 nights in Nov 2024

6/10 Okay

Danielle Falcone da Rocha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very nice location, VERY nice staff. The room we booked was the superior room, we arrived and it was stinky, we asked to change and the staff changed immediately (thank you!) Nice! The second room was exactly like the picture… but the first room was looking like the single room, there was barely space to pass between the bed and window. The breakfast was terrible, such a small room, seems you are eating together with other people and also people passing on your side (there is no room to pass between the tables), also very basic breakfast, some days they forgot to fill up the things and also forgot to add the information about the food… When you arrive, there is no lobby! You must take the stairs to take the elevator to the first floor where the reception is. Not really a hit!

6/10 Okay

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK.
Stayed 1 night in Nov 2024

10/10 Excellent

Krysia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric and friendly helpful staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Eddy, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Yaile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel and the staff
Stayed 1 night in Nov 2024

6/10 Okay

Jose

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Decepción absoluta
Cuartos súper pequeños e incómodos. Muy mal diseño de interiores.
Stayed 2 nights in Nov 2024

8/10 Good

Orfislandis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel in general is on good condition, the staff was great, they helped us to get the room early as we arrived at 6:30 in the morning, not that early but at least they did help. The room was super clean, small but very confortable. Nacho the guy who welcomed us was super nice , we always saw him helping all the guests, as well as the guy at the main door. Just want to mention two points that go against the hotel, one of them is the front desk area, it needs renovation, also the AC it’s set to be managed by the staff and sometimes it’s hot inside the room and you can’t lower the temperature; and this is one of the reasons we booked this hotel, to get our own AC. Other than that it’s good, but it again, a renovation on the reception area would be great.

2/10 Terrible

Aureliano

Traveled with family
Disliked: Staff & service, property conditions & facilities
El personal de muy bajo nivel, el botones en la entrada no nos brindo ayuda ni al llegar ni tampoco al salir, cabe mencionar que no era el mismo, hice un pedido room service y nunca llego
Stayed 4 nights in Nov 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, no noise, good costumer service.
Location very convenient and with the window closed you don't get any noise. Excellent costumer service. Our requests were attended very quick. Wide breakfast selection. I would book again and recommend to everyone .
Stayed 4 nights in Nov 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024

8/10 Good

Maria Katrina

Stayed 6 nights in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and very clean rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
La habitación muy pequeña para un precio superior a los 250 dólares la noche. El desayuno muy justo. Falta calidad.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband went to Madrid for a weekend from the US and decided to stay at this hotel. The staff was absolutely amazing. The room was clean, beds are comfortable and most importantly I felt safe. There’s a sports bar with rooftop and we stayed in the 6th floor and heard no noises in our room. The hotel is located in the center of La Gran Via which is very convenient. There’s stores, restaurants everywhere around this area. I would recommend this hotel 10/10!
Stayed 1 night in Nov 2024

6/10 Okay

Carlos

Liked: Cleanliness, property conditions & facilities
Habitación muy pequeña para un hotel de mas de 250 dolares la noche. Desayuno es muy limitado.
Stayed 1 night in Nov 2024

4/10 Poor

Ashley

Business traveler
Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Borja, Pembroke Pines

Stayed 4 nights in Oct 2024

4/10 Poor

Yarina

Stayed 3 nights in Oct 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024

10/10 Excellent

Jaime Santiago, MAPLE GROVE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente solo les pido tengan café americano por qué no a toda la gente nos gusta el café express café pequeños y muy fuerte creo que es lo único que les falta
Stayed 5 nights in Oct 2024

8/10 Good

Sebastian

Liked: Amenities
Nice hotel close to plaza Mayor. Rooms were very small
Stayed 2 nights in Sep 2024

10/10 Excellent

RAFAELA

Traveled with group
The really nice place
Stayed 1 night in Oct 2024

10/10 Excellent

Sophia

Stayed 3 nights in Oct 2024