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PCM Forum Alcalá

4.0 star property

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Photo gallery for PCM Forum Alcalá

Sundeck
Suite | Down comforters, in-room safe, desk, blackout drapes
Porch
Lobby
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Calle de Bulgaria, 2, Alcala de Henares, Madrid, 28802
  • Puerta de Madrid
    ‪6 min walk‬
  • Archbishop's Palace
    ‪10 min walk‬
  • Magisterial Cathedral of Saints Justo and Pastor
    ‪11 min walk‬
  • Madrid (TOJ-Madrid-Torrejon)
    ‪17 min drive‬

Room options

View all photos for Standard Double or Twin Room (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Standard Double or Twin Room (2 Adults + 1 Child)

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room (Parking included)

Down comforters, in-room safe, desk, blackout drapes

Standard Double or Twin Room (Parking included)

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, 1 Double or 2 Twin Beds

Down comforters, in-room safe, desk, blackout drapes

Superior Room, 1 Double or 2 Twin Beds

  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room (3 Adults)

Down comforters, in-room safe, desk, blackout drapes

Superior Double or Twin Room (3 Adults)

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double or Twin Room

Down comforters, in-room safe, desk, blackout drapes

Standard Double or Twin Room

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room (2 Adults + 1 Child)

Down comforters, in-room safe, desk, blackout drapes

Superior Double or Twin Room (2 Adults + 1 Child)

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double or Twin Room (3 Adults)

Down comforters, in-room safe, desk, blackout drapes

Standard Double or Twin Room (3 Adults)

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

PCM Forum Alcalá

4-star Alcala de Henares hotel close to Magisterial Cathedral of Saints Justo and Pastor
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a hot tub, a business center, and conference space.
PCM Forum Alcalá offers 132 accommodations with laptop-compatible safes and hair dryers. Beds feature down comforters. LCD televisions come with satellite channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Wired and wireless Internet access is complimentary. Event facilities measuring 9472 square feet (880 square meters) include conference space. This business-friendly hotel also offers a hot tub, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

PCM Forum Alcalá is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Laventae - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Covered self parking on site (EUR 17.60 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 16.50 for adults and EUR 6 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Laventae

Things to do

  • Spa tub

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9,472 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 35.2 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.50 for adults and EUR 6 for children
  • Covered self parking fee: EUR 17.60 per night
  • Rollaway bed fee: EUR 35.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Rafaelhoteles Forum Alcalá
Rafaelhoteles Forum Alcalá Hotel
PCM Forum Alcalá Hotel
Rafaelhoteles Forum Alcalá
PCM Forum Alcalá Alcala de Henares
PCM Forum Alcalá Hotel Alcala de Henares

PCM Forum Alcalá Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 221 out of 533 reviews
Rating 8 - Good. 209 out of 533 reviews
Rating 6 - Okay. 62 out of 533 reviews
Rating 4 - Poor. 26 out of 533 reviews
Rating 2 - Terrible. 15 out of 533 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great stay over all nice and clean. Area is perfect if you have little ones Beautiful morning walks with playground along the way. Staff was good but not very welcoming a Simple “hi, good morning” would help but when you walk in they look at you and continue to what ever they were doing
Stayed 4 nights in Oct 2024

10/10 Excellent

Catherine, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here a night before our flight back home. The hotel was clean and it was in a nice area with ample parking. The room was clean and the shower was wonderful. I had to call down because the hairdryer was not working properly but they sent me one right away and it was great. Highly recommended!
Stayed 1 night in Oct 2024

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Me encantó la habitación, la cama y la bañera.
Stayed 1 night in Oct 2024

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Marc

Stayed 1 night in Sep 2024

4/10 Poor

Irina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk evenings guy is unpleasant, no hello no hi, never will stay in this hotel . Our room keys were disconnected without any reason.
Stayed 3 nights in Oct 2024

8/10 Good

Kari

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

María Belén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Jorge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Víctor

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

ANA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay
Customer service at front desk was friendly and informative. Unfortunately, the cleanliness at the hotel was poor. Our side table was covered in food crumbs, the bathroom did not appear to have been cleaned, and the upstairs deck was unkept.
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Business traveler
Stayed 3 nights in Jul 2024

8/10 Good

Eneko

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Eneko

Traveled with family
Liked: Staff & service
Stayed 1 night in Jun 2024

4/10 Poor

John, Alhambra

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is haft empty and still selling the room on line but told me that it is fully booked and upgrade is not possible. The VIP perk is a bottle of water. Free breakfast and free parking is not honored. I suggest Expedia to remove those hotels that do not honor VIP access from the VIP access list. It is unfair for those hotels that honor their VIP perks.
Stayed 1 night in Jun 2024

4/10 Poor

Mazen

Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si no fuera por el picnic, habría sido genial.
El hotel en general me pareció que estaba muy bien, aunque apenas pudimos disfrutarlo, ya que sólo estuvimos unas horas. Al adelantar nuestro vuelo no pudimos desayunar allí, por lo que pedimos que nos prepararan un picnic, que resultó muy malo. El sandwich de dos pisos sólo llevaba relleno en uno de ellos, el otro era sólo pan. Además, un paquetito de galletas maría, un plátano y una botella de agua. Por lo que había pagado por el desayuno ya se podían haber esmerado un poco más en el picnic.
Stayed 1 night in May 2024

10/10 Excellent

Mayrin

Stayed 3 nights in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente Hotel
Todo excelente, muy comoda nuestra cama, quizas un poco caliente para mi gusto, no pudimos mejorar la temperatura desde nuestra habitacion, tuvimos que pedir a recepcion que hicieran algo al respecto. A nuestro regreso a Alcala de Henares, definitivamente regresaremos a este Hotel
Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Not bad but next time will go to different hotel
Room was clean but bins were full of trash. Lock did not work properly and hotel have only one iron to share for all the guests. Swimming pool on the on the roof was not working and without water in the mid of May.
Stayed 1 night in May 2024

10/10 Excellent

María Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Yosleidy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel son muy amables y eficientes. La localizacion muy convieniente, comida muy buena. The staff were very professional and friendly, very good location and price, clean and comfortable, excellet food
Stayed 5 nights in May 2024