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Relais & Châteaux Heritage Madrid

5.0 star property

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Photo gallery for Relais & Châteaux Heritage Madrid

Bar (on property)
Deluxe Double Room | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers
Lobby
Terrace/patio
Junior Suite | Minibar, in-room safe, desk, blackout drapes

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
Calle Diego de León, 43, Madrid, 28006
  • Bernabéu Stadium
    ‪3 min drive‬
  • El Retiro Park
    ‪5 min drive‬
  • Prado Museum
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room, Mobility Accessible (Interior)

Double Room, Mobility Accessible (Interior) | Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Room, Mobility Accessible (Interior)

  • 236 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, Connecting Rooms (Deluxe)

  • 699 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout drapes

Junior Suite

  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms

Minibar, in-room safe, desk, blackout drapes

Family Room, Connecting Rooms

  • 527 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Classic Double Room (Interior)

Designer toiletries, hair dryer, bathrobes, slippers

Classic Double Room (Interior)

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Double Room with Parking (Interior)

Minibar, in-room safe, desk, blackout drapes

Classic Double Room with Parking (Interior)

  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout drapes

Superior Double Room

  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Similar properties

Lobby

Barceló Emperatriz

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.8 out of 5, Exceptional, (1008)
$333 nightly
The price is $333 total
includes taxes & fees
Barceló Emperatriz

About this property

Relais & Châteaux Heritage Madrid

5-star hotel in Salamanca
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Relais & Châteaux Heritage Madrid offers 46 accommodations with iPod docking stations and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Relais & Châteaux Heritage Madrid is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • iPod dock

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Up to 15 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 per person
  • Airport shuttle fee: EUR 170 per vehicle (roundtrip, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Relais & Châteaux Heritage Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 419 out of 488 reviews
Rating 8 - Good. 54 out of 488 reviews
Rating 6 - Okay. 10 out of 488 reviews
Rating 4 - Poor. 2 out of 488 reviews
Rating 2 - Terrible. 3 out of 488 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cristian, Miami

Stayed 3 nights in Feb 2025

10/10 Excellent

Yeon Suk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ernest

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5stars

Wonderful experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Tatiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time staying at the Heritage Madrid hotel. It has a perfect location and very friendly and helpful staff. Can’t wait to be back!
Stayed 6 nights in Jan 2025

10/10 Excellent

Asterios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

aabha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience - highly recommended

This hotel is in the Salamanca barrio. It's a cool part of town and the hotel itself was fantastic - luxurious and the staff was competent. Very impressed.
Stayed 3 nights in Jan 2025

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch location, staff, hotel, room, amenities. Nothing about the hotel was plain and simple. Elegant and tastefully done. Bed was very comfortable. The room was so inviting you wouldn't mind staying in and ordering room service. Staff made us feel special, accommodating every request we made! Stayed for 3 nights and came back for one more night ( within the same vacation) because it was that good! The experience wasn't perfect but Juan( hotel manager) was there to put things back in order.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lyn

Stayed 2 nights in Dec 2024

10/10 Excellent

Brant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

David, Beverly Hills

Stayed 1 night in Dec 2024

10/10 Excellent

gonzalo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

RALPH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Fergus

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was tiny and the bathroom is literally in the room Not much to offer at this hotel As a gold member the hotel also didn’t upgrade us or anything
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room and helpful staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness
Nice
Stayed 1 night in Jul 2024

10/10 Excellent

susie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay ! The staff was lovely and kind, helpful, and attentive!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jeane

Stayed 2 nights in Sep 2024

6/10 Okay

Jinbae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No VIP benefits !! No room upgrade. !! I am suspicious if the Expedia VIP status ever works for the room upgrade.
Stayed 1 night in Oct 2024

8/10 Good

Andres, Atlanta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Fantastic property. Great service and restaurant
Stayed 1 night in Sep 2024

10/10 Excellent

NICOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid’s Nest

Fantastic All good
Stayed 1 night in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for shopping and dining.
Stayed 3 nights in Sep 2024