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SmartRental Collection Gran Vía Capital

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SmartRental Collection Gran Vía Capital

Outdoor pool
View from property
Exterior
Rooftop terrace
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Kitchen
  • Air conditioning

Explore the area

Map
Calle Gran Vía 14, Madrid, 28013
  • Gran Via
    1 min walk
  • Museo Chicote
    1 min walk
  • Sevilla Station
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    17 min drive

Room options

View all photos for Suite Collection

In-room safe, individually decorated, individually furnished

Suite Collection

  • 646 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite Collection 1 Bedroom (2 people)

In-room safe, individually decorated, individually furnished

Suite Collection 1 Bedroom (2 people)

  • 484 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Collection)

Terrace/patio

Suite, 2 Bedrooms (Collection)

  • 624 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

In-room safe, individually decorated, individually furnished

Apartment, 1 Bedroom

  • 388 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms

In-room safe, individually decorated, individually furnished

Apartment, 2 Bedrooms, 2 Bathrooms

  • 646 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite Smart

Terrace/patio

Suite Smart

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished

Apartment, 2 Bedrooms

  • 624 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Bedroom

In-room safe, individually decorated, individually furnished

Superior Apartment, 1 Bedroom

  • 452 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

SmartRental Collection Gran Vía Capital

4-star hotel in Madrid Centro
This smoke-free hotel features an outdoor pool, a restaurant, and self parking. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
SmartRental Collection Gran Vía Capital offers 60 air-conditioned accommodations with washers/dryers and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. 45-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Madrid hotel also offers an outdoor pool, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

SmartRental Collection Gran Vía Capital is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
La Catorce Restaurante & - This restaurant serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Self parking on site (EUR 36 per day)
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 15 for children
  • A restaurant

Restaurants on site

  • La Catorce Restaurante &

Things to do

  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Griddle
  • Kitchen
  • Microwave
  • Mixer
  • Oven
  • Refrigerator
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 70 per person (one-way)
  • Airport shuttle fee per child: EUR 70 (one-way)
  • Self parking fee: EUR 36 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM

Property is also known as

SmartRental Collection Gran Vía Capital Hotel
SmartRental Collection Gran Vía Capital Madrid
SmartRental Collection Gran Vía Capital Hotel Madrid

SmartRental Collection Gran Vía Capital Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 440 out of 576 reviews" "
Rating 8 - Good. 91 out of 576 reviews" "
Rating 6 - Okay. 27 out of 576 reviews" "
Rating 4 - Poor. 8 out of 576 reviews" "
Rating 2 - Terrible. 10 out of 576 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohanad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in central Madrid The room was clean, Customer service was wonderful Staff were professional and attentive
Stayed 4 nights in Sep 2024

8/10 Good

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Shaikhah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel The staff helpful and kind Safety you can’t use the left without the key Very nice location next to the shops and supper markets
Stayed 6 nights in Aug 2024

10/10 Excellent

YURI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Momotazur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Madrid for one night. The staff were accommodating. The apartment was in great shape. The location was great. One staff convinced and helped us purchase the tickets for the hop-on-hop-off bus for 24 hours. It was a great decision because there were so many architectural pieces to cover.
Stayed 1 night in Sep 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel in the middle of Gran Via Madrid. Very modern, comfortable and spacious room/apt with everything you need for short or longer stays. Very clean the room, the towels, the sheets, everything! Kamil check us in and he was great. Awesome customer service, very helpful, nice and friendly. He made us very welcome. We would definitely come back.
Stayed 1 night in Sep 2024

10/10 Excellent

Ommar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment in an amazing location. Rooftop pool and bar were perfection.
Stayed 3 nights in Aug 2024

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to metro, shopping, good restaurants. Very walkable to most attractions.
Stayed 7 nights in Aug 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sky bar was great but the rooftop pool was small and so we didn't get to use it because it was always busy
Stayed 6 nights in Aug 2024

8/10 Good

Rodger

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property has a lot of good going for it; more attention to detail would net an easy rating of excellent - our experience fell short. The least important of which are the VIP Marketing failures - although the front desk acknowledged the free wine, it took nearly two days to appear; and, the upgrade was never offered. These are side bar distractions. The one thing a hotel should never do is blame their guests for room issues - get your proverbial house in order. Television, Telephone, and Room Safe not functional as well as Shower Drain slow creating some minor flooding. Now, we didn’t come to Madrid to watch television - though local news is helpful. The Hotel home page screen was dated January 2018. If we had to call the front desk or need room service the room phone was out of order. The room safe error coded with each attempt to use. The shower drain would flood then drain then flood again. These issues took 2 days to be resolved. The location is outstanding - transportation at the door step, walkable distances to attractions, dining and shopping. The Gran Via is noisy though - Police, Fire and EMS are kept busy and this is the main route - a reality of city life.
Stayed 4 nights in Aug 2024

10/10 Excellent

SUKHPREET

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!!
Stayed 2 nights in Aug 2024

8/10 Good

Phu

Traveled with family
Liked: Cleanliness, property conditions & facilities
A very pleasant stay
Great location and good for family. We were very close to a lot restaurants, bars and tourist sights. The pool was a little bit small according to my two children and it was a little bit noisy within the accommodation as I can hear running water from upstairs and other guests walking through the corridors and catching the lifts. It was generally clean and comfortable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria Candelaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Katharina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, very stylish and our apartment was spacious and well designed. The location is phenomenal and we even had a small balcony right over Gran Via. We did not receive the complementary wine bottle or upgrade and parking is complicated.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was in very central amazing location. Rooms were with very nice modern design but very small and tight for a family without really a place to put luggage once sofa bed was open. Staff was extremely friendly and professional and willing to help. AC worked well. Pool very small without much seating for a hotel of this size (maybe 10 chairs total surrounding pool). Good coffee bar attached to lobby. Room had a couple of areas that could use maintenance (like the drain in the shower was detached and the top of the handheld shower head was missing). Would stay here again though for sure.
Stayed 4 nights in Aug 2024

10/10 Excellent

Firas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short holiday in Madrid
Short holiday in Madrid, decided to stay at the city centre, this hotel ticks all the boxes, right at the centre, walking distance from lots of landmarks and surrounded by cafes and restaurants, pool at the top.
Stayed 5 nights in Aug 2024

4/10 Poor

Oliverio, Daly City

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The good: Location and clean. The bad: 1. Wifi sucks. No wifi signal inside room. We complained the next morning and nothing was ever done. You couldn't connect as the signal was so week. We got the employees wifi and the same. We stayed in room 210 - Do not get this room! 2. The USB plugs to charge tour electronics do not work. 3. They cleaned the room and "forgot" to leave clean towels. 4. They cleaned the room and did not bother to check the shampoo and conditioner bottles. We had to remind to refill them. 5. The TV in the bedroom did not work, did not get any wifi or internet signal. We complained but nothing was done. 6. We will never stat here next time. 2.
Stayed 7 nights in Jul 2024

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Rozel Audric

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed this beautiful hotel. We highly recommend it
Stayed 1 night in Jul 2024

10/10 Excellent

Ghani

Stayed 2 nights in Aug 2024

8/10 Good

Lucia

Stayed 2 nights in Jul 2024

8/10 Good

Philip, Cooper City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a nice hotel right on the Gran Via in Madrid. Lots of restaurants and shopping within walking. The Metro is like a 2 minute walk. The room was not big, but it had a lot of useful stuff, including a a small range, washer/dryer (dryers are not common in spain. most folks hang their laundry), nice size fridge/freezer...even a little dishwasher. If you were to be in Madrid for a week, this would be a nice home base. Only complaint...the shower did not drain. Water was flowing into our room. And staff was like...sorry...its' Sunday...there's nothing we can do. So watch out for that.
Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan

Stayed 3 nights in Jul 2024