*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Renovations + Closures
The following facilities are closed seasonally each year. They will be closed from September 1 to June 15:
- Swimming pool
Property Features
The Level at Melia Castilla features a health club and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.
30 meeting rooms are available. This business-friendly hotel also offers spa services, a terrace, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.
The Level at Melia Castilla has designated areas for smoking.
- Express check-in
- Daily
- Elevator
- 24-hour front desk
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Dry cleaning/laundry service
- Self parking (surcharge)
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Swimming pool
- Biodegradable/compostable straws
- No single-use plastic water bottles
- Number of meeting rooms - 30
- Free reception
- Terrace
- Luggage storage
- Free continental breakfast
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Designated smoking areas
- Parking (limited spaces)
- Total number of rooms - 84
- Number of floors - 3
- Number of buildings/towers - 1
- Fireplace in lobby
- Coffee/tea in common areas
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Number of swim-up bars - 1
- Free breakfast
- Tours/ticket assistance
- Year Built - 1971
- Electric car charging station
- Free WiFi
- Pool sun loungers
- Health club
- Number of coffee shops/cafes - 1
- Outdoor seasonal pool
- Safe-deposit box at front desk
- Spa services on site
- Number of restaurants - 2
- Ballroom
- Banquet hall
- Reception hall
- Laundry facilities
- Television in common areas
- 24-hour fitness facilities
- Wedding services
- Garden
- Multilingual staff
- Free newspapers in lobby
- Eco-friendly cleaning products used
Room Amenities
The Level at Melia Castilla offers 84 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
- Television
- Wheelchair accessible
- Minibar
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Desk
- In-room climate control (air conditioning)
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Slippers
- Digital TV service
- Free WiFi
- Pillowtop mattress
- TV size: 32
- TV size measurement: inch
- Connecting/adjoining rooms available
- Free cribs/infant beds
- LED TV
- In-room climate control (heating)
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Soap
- Shampoo
- Toilet paper
- Laptop-friendly workspace
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Visual fire alarm
- Wheelchair-width doorways
- Energy-saving switches
Parking
Self parking (surcharge) , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
A complimentary continental breakfast is served on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. A complimentary manager's reception is offered each day.
L'Albufera Restaurant - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.
Loby Café - Onsite café. Open daily.
La Terraza - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body scrubs, and body treatments.
- Prenatal massage
- Couples treatment rooms
- Body treatments
- Facial treatments
- Body scrubs
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Wheelchair-accessible public washroom
- Handrails in stairways
- Wheelchair accessible parking
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
Nearby Activities
Recreational amenities at the hotel include a health club and a seasonal outdoor pool.
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals nearby
Hotel Policies
Payment types
Fees
Optional extras
- Self parking fee: EUR 27 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 1:00 AM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a smoke detector and window guards in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Guest education on local ecosystems and culture
Comprehensive recycling policy
Commonly-touched surfaces are cleaned with disinfectant
Property is cleaned with disinfectant
Debit cards not accepted
Staffed front desk
Children stay free - maximum age 16
No rollaway/extra beds available
Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Number of children who can stay free - 2
Online penalty collection
Credit card and matching ID required at check-in
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The seasonal pool will be open from June 17 to September 01.
Pool access available from noon to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Hotel Names
- Level Melia Castilla Hotel
- The Level at Melia Castilla Hotel
- The Level at Melia Castilla Madrid
- The Level at Melia Castilla Hotel Madrid
Hotel Reviews
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