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The Principal Madrid, Small Luxury Hotels

5.0 star property

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Photo gallery for The Principal Madrid, Small Luxury Hotels

Rooftop bar
Exterior
View from property
View from property
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym

Explore the area

Map
Marqués de Valdeiglesias, 1, (Esq. Gran Via, 2) , Madrid, Madrid, 28004
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪8 min walk‬
  • Plaza Mayor
    ‪14 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Double Room

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, City View

Grand Room, City View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Grand Room, City View

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Classic Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Room

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Family Room

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Classic Quadruple Room

Classic Quadruple Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Classic Quadruple Room

  • 753 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, Terrace

  • 377 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Principal Madrid, Small Luxury Hotels

5-star hotel in Madrid Centro
Along with a restaurant, this hotel has a health club and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and self parking.
The Principal Madrid, Small Luxury Hotels offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 5-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a health club, a rooftop terrace, and a library. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Principal Madrid, Small Luxury Hotels has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:30 AM and 11:30 AM.
Ático by Ramón Freixa - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
La Pérgola - This rooftop bar serves light fare only. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 39 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 29.32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ático by Ramón Freixa
  • La Pérgola

Things to do

  • Bicycle rentals
  • Health club
  • Library

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1917
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card presented at check-in should be the same card used at time of booking. If the credit card holder is not on the reservation, guests must contact the property in advance of arrival to confirm identification.

Renovations and closures

The property is closed in August.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 29.32 per person
  • Airport shuttle fee: EUR 110 per vehicle (one-way, maximum occupancy 5)
  • Self parking fee: EUR 39 per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an advance authorization equal to the first night's stay and taxes for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Principal Madrid Hotel
Principal Hotel
Principal Madrid
Principal Madrid Small Luxury Hotels World Hotel
Principal Small Luxury Hotels World Hotel
Principal Madrid Small Luxury Hotels World
Principal Small Luxury Hotels World
Principal Small Hotels World

The Principal Madrid, Small Luxury Hotels Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 670 out of 887 reviews
Rating 8 - Good. 162 out of 887 reviews
Rating 6 - Okay. 34 out of 887 reviews
Rating 4 - Poor. 13 out of 887 reviews
Rating 2 - Terrible. 8 out of 887 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

RAUL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom Very dangerous Slipery the tub
Stayed 4 nights in Nov 2024

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Principal Madrid
Centrally located. Close to restaurants and shops.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan, Taguig

Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities and friendly staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Stayed 3 nights in Oct 2024

10/10 Excellent

Nigel, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings Super friendly staff on all levels
Stayed 2 nights in Oct 2024

10/10 Excellent

Ezequiel Ivan

Stayed 3 nights in Oct 2024

10/10 Excellent

Jean-Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and overall amenities. Personalized attention from start to finish. A 10 on 10.
Stayed 9 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not impressed
No hand soap. Slow with clearing (after 4 PM).
Stayed 1 night in Oct 2024

10/10 Excellent

Yamilet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

2/10 Terrible

Hagop

Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Nataliya

Stayed 2 nights in Sep 2024

8/10 Good

Markus

Liked: Cleanliness, property conditions & facilities, room comfort
Below expectations
Worse than expected, but there were positive sides as well. The Ático restaurant is good value. The terrace for drinks is nice. However, the bathroom feels a bit cramped. The shower is good. The cleaning service was really slow and without much extras for turn down service. There is no refrigerator in the room. Location is the main plus, even if we would choose another location and hotel on our next trip to Madrid. Service is below what you expect. Another annoying thing is that the pool was closed down already the first week of October.
Shower
Cramped part of the bathroom
Drinks on the terrace
Stayed 1 night in Oct 2024

10/10 Excellent

Erick, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant, beautiful and quiet. Excellent terrace bar and restaurant. Beautiful breakfast. Staff were friendly and accommodating, provided private transportation for early arrival at airport.
Stayed 5 nights in Sep 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean and organized!
Stayed 2 nights in Sep 2024

8/10 Good

avery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The elevators were small, and slow. The staff was very nice.
Stayed 1 night in Sep 2024

6/10 Okay

KAREN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOTEL IS WELL LOCATED AND THE STAFF WERE VERY HELPFUL.THE ROOM WAS VERY SMALL CONSIDERING THE COST AND SERVICE OF THE ROOM WAS ADEQUATE AT BEST
Stayed 3 nights in Sep 2024

10/10 Excellent

Kelley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Jonathan, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, the room and the location. Definitely recommend it.
Stayed 1 night in Sep 2024

2/10 Terrible

Juan

Liked: Cleanliness
Disliked: Room comfort
Disappointed stay, not worth your money
Our stay at The Principal Hotel in Madrid was disappointing. Though the staff was welcoming at first, the hotel itself fell far short of expectations. We booked a junior suite expecting extra space and quiet, but the room was surprisingly small, and the hotel was very dim with poor lighting. Worst of all, the noise outside was unbearable—people were yelling and drinking late into the night, making it impossible to sleep. This caused us to miss the prepaid breakfast the next morning. When we spoke to the front desk later, the clerk was apologetic and offered to comp our breakfast for the next day and cancel the previous charge. However, the new shift ignored this promise and charged us in full. They were so disorganized that when we asked for our luggage to be brought down (as we had a driver waiting), it was left untouched. After breakfast, we were stuck waiting for an elevator that didn’t work, and the staff offered no help. We had already checked out, so we didn’t have the key needed to access the other elevator, and again, no one assisted us. Despite the high rates, the service and experience were subpar. We had another reservation for the following week but canceled it. The hotel is overpriced, the rooms are small and noisy, and only a few staff members were helpful. They made promises they didn’t keep, and overall, they don’t seem to prioritize their guests. Avoid The Principal Hotel if you have the option.
Stayed 2 nights in Sep 2024