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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property

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Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

Lobby
Royal Suite | Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Royal Suite | Premium bedding, pillowtop beds, minibar, in-room safe
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Gym
  • Free WiFi

Explore the area

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Prado Museum
    ‪4 min walk‬
  • Puerta del Sol
    ‪9 min walk‬
  • Museo Nacional Centro de Arte Reina Sofía
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room with Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with Twin Beds

  • 334 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Cortes View Room with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Cortes View Room with King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 1 King Bed (View)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

  • 775 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite

Palace Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Suite

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Palace Room with King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with King Bed, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with King Bed, Street View

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Room with Twin Beds

Palace Room with Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Room with Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room with King Bed

Deluxe Room with King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with King Bed

  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds (View)

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room, 2 Twin Beds (View)

  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 1808 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Neptuno Suite

  • 1023 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

  • 732 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Premium Neptuno View Room with King Bed

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with Twin Beds, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with Twin Beds, Street View

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

The Palace, a Luxury Collection Hotel, Madrid

5-star hotel in Madrid Centro
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
The Palace, a Luxury Collection Hotel, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a 24-hour fitness center, a terrace, and multilingual staff.

The Palace, a Luxury Collection Hotel, Madrid is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Palace, a Luxury Collection Hotel, Madrid has a restaurant on site.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 691 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 59 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

manuel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Uncharacteristicly bad stay.

We were not told the hotel was under renovations. It is not our first time staying here so we know what this hotel is like. To say uncomfortable is an understatement. Two elevators to access the rooms is ridiculous. Things never seen at this hotel, was a large coffee spill in between the elevators (1st to go from the lobby to the 2nd elevator to access the rooms) which remained uncleared all day. From time we left the hotel to go explore the city to nighttime when we returned to the hotel. The New Year’s Eve buffet was shamefully bad. Food was cold and lacked flavor
Stayed 3 nights in Dec 2024

10/10 Excellent

Masooda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel great location in the heart of Madrid
Stayed 2 nights in Dec 2024

10/10 Excellent

Vinay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel . Nice rooms, friendly staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities
El hotel tiene muy buena localización , excelente servicio pero está en remodelación. Si usted quiere disfrutar de el bar en la cúpula ahora no es el momento . Todo el lobby y la cúpula está bajo renovación.
Stayed 2 nights in Dec 2024

10/10 Excellent

paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and it is being remodeled, I can't wait to stay when it is completely done! The staff are well trained, friendly and accommodating. The one thing I didn't like is that our window didn't seal well, so I got to hear everything going on outside my window (and there was a terrible accident at 3:00 am one morning).
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2024

6/10 Okay

Eddys

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While in renovation, they should charge a different price. It is terrible and very uncomfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful room!
Stayed 2 nights in Oct 2024

10/10 Excellent

Meruyert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Massive construction project and people should have been advised. Terrible trick on the part of the hotel.
Stayed 3 nights in Oct 2024

4/10 Poor

Michelle

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property is under complete construction. They mention refurbishment of their Dome. It is not just the Dome. The lobby bar, main restaurant and breakfast area are all set up in a temporary area. That being the hotel conference facilities. There is no direct elevator to the rooms. The entire exterior area is under construction as well. We had a beautiful renovated room but the staff outside the room were very loud. We had a service door by the headboard of our bed. They constantly slammed the door. We voiced our concerns after the first night. It continued the entire stay. This was not good for sleeping it happen at late as midnight and as early at 6 a.m. The last day there was loud banging above our head. Would not recommend staying till they complete their renovations! Not refurbishment as stated by the hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room set up. Lovely in every way. Bellman were fantastic as well as concierge, front desk, and room service. I stayed two nights and didn't want to leave. Super clean rooms with stunning tile floors and modern, sleek gold fixtures along with some traditional furniture. Light and bright with heavy blackout curtains. I loved how the modern light switches allowed a dusk/night vibe with just one tap of a button. Room service starts at 7am. Bed was very comfortable. I had no trouble sleeping. I liked the sitting area with love seat and chair and table for easily entertaining two other guests. Wine in bar was excellent and loved the crystal wine glasses. The room has everything, including lavendar scent for sleeping. I highly recommend staying at this hotel. I hope i get to visit Madrid again.
Stayed 2 nights in Sep 2024

4/10 Poor

david

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very expensive for a hotel under renovation. Most of public rooms were blocked off. Staff was unapologetic for the construction site atmosphere of the property. Not worth the price.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Adrian, Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again
Stayed 5 nights in Sep 2024

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Mustafa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is under restoration. All main public spaces are closed off. Other than the room itself which was excellent the hotel experience was sub par.
Stayed 3 nights in Sep 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service
The stay was pleasant but I had no idea the renovation was so extensive. Every thing in the hotel was gone a there was one makeshift restaurant and one makeshift bar. Disappointing but my room was superb.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Stanisa

Traveled with family
Great hotel. A bit noisy due to construction
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient safe friendly and great services.
Stayed 4 nights in Aug 2024

10/10 Excellent

Montserrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.
Stayed 1 night in Jul 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024