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Thompson Madrid, by Hyatt

5.0 star property

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Bar (on property)
Suite, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk
Room, 1 King Bed, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk
Lobby
Seasonal outdoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Housekeeping
  • Gym

Explore the area

Map
Plaza del Carmen S/N, Madrid, Madrid, 28013
  • Gran Via
    ‪2 min walk‬
  • Puerta del Sol
    ‪3 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪26 min drive‬

Room options

View all photos for Junior Studio Suite, Terrace

Junior Studio Suite, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Studio Suite, Terrace

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace

  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms

  • City view
  • 861 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Room, 1 King Bed (City View)

Room, 1 King Bed (City View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed (City View)

  • City view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Corner

Suite, Terrace, Corner | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Terrace, Corner

  • City view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds (City View)

Room, 2 Twin Beds (City View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds (City View)

  • City view
  • 334 sq ft
  • Sleeps 2
  • 2 Twin Beds

Suite (Penthouse)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, City View

  • City view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony

  • City view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Suite, Terrace | Premium bedding, minibar, in-room safe, desk

Hyatt Centric Gran Via Madrid

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (993)
The price is $460
per night
$506 total
includes taxes & fees
May 1 - May 2
Hyatt Centric Gran Via Madrid

About this property

Thompson Madrid, by Hyatt

5-star hotel in Madrid Centro
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Thompson Madrid, by Hyatt offers 174 air-conditioned accommodations with minibars and laptop-compatible safes. Cable television is provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Thompson Madrid, by Hyatt features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 5-star property offers access to a business center. This Art Deco hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Thompson Madrid, by Hyatt is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM.
Thompson Madrid, by Hyatt has a restaurant on site.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 30 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Art Deco architecture
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 20 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 35 per person
  • Airport shuttle fee: EUR 110 per room (one-way)
  • Nearby parking fee: EUR 30 per day(1640 ft away; open 24 hours)
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 01 to October 25

Thompson Madrid, by Hyatt Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 169 out of 203 reviews
Rating 8 - Good. 23 out of 203 reviews
Rating 6 - Okay. 5 out of 203 reviews
Rating 4 - Poor. 2 out of 203 reviews
Rating 2 - Terrible. 4 out of 203 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The client service was kind & friendly & accommodating -- really top-notch! They have yummy free breakfast for you upon arrival & got us into our room by 11am ... Centrally located, cool building & interior design, super comfy bedding & perfect bathroom!
Stayed 3 nights in Jan 2025

10/10 Excellent

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Experience
My family of 18 stayed at The Thompson Hotel during the week after Christmas, and everything about our stay was perfect. The hotel is absolutely beautify, with modern, comfortable rooms which are nicely appointed. The staff is exceptional, providing all the services you would expect from a 5 star hotel always with a smile. Alvaro at the front desk specifically stood out at check-in, but he was one of many that made our stay perfect. And to top it off, the hotel’s location could not be more central to many of the most visited sites in Madrid— Puerta del Sol and Gran Via are literally steps away. The hotel is pricey but well worth the splurge. We will be back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shaira Rivera

Stayed 1 night in Dec 2024

8/10 Good

amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful and modern. The room was spacious and clean with very comfortable beds. The hotel is in a great location for walking around as many stores, restaurants and the Mercado de San Miguel are within walking distance. The staff and the concierge were helpful and knowledgeable. My family only tried the enclosed area of the rooftop once since it was cold at night, but we didn’t enjoy it as people were allowed to smoke there.
Stayed 3 nights in Dec 2024

8/10 Good

Mike

Liked: Staff & service, property conditions & facilities, room comfort
NYE Madrid
Lovely trip and lovely hotel. Well positioned.
Stayed 5 nights in Dec 2024

10/10 Excellent

Abdullatif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great and super hotel at the center of Madrid. I would stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mariella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beyond expectations
Stayed 3 nights in Dec 2024

2/10 Terrible

Sepideh

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not kid-friendly. Guests are expected to clean up after themselves, as the housekeeping staff charges extra for removing trash or cleaning anything beyond just making the bed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Clint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful, and located right in the middle of the action.
Stayed 6 nights in Dec 2024

10/10 Excellent

Omar

Stayed 1 night in Nov 2024

8/10 Good

Itzhak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Service oriented staff
Stayed 3 nights in Nov 2024

8/10 Good

Purnima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the comfortable. The only issue we had was the powered blinds wouldn’t go down. We called the front desk and someone was there within minutes to fix it. We were there only for a few hours as we had a flight to catch. They got a taxi for us and came outside to help translate English to Spanish.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Luis, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly positioned for activities in the surrounding areas.
Stayed 6 nights in Nov 2024

10/10 Excellent

Sameer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and facilities. Stayed when there was construction going on across the street so access by car was limited. I would definitely stay here again if I am visiting Madrid.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

NITI

Liked: Property conditions & facilities
Great service!
Stayed 3 nights in Nov 2024

10/10 Excellent

Stacie

Traveled with family
Liked: Amenities
Great experience
Stayed 2 nights in Nov 2024

10/10 Excellent

Bert

Stayed 3 nights in Oct 2024

10/10 Excellent

VIVIAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Jul 2024

8/10 Good

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! The only problem is that the construction of the “plaza” limits the access and complicates the transportation.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Amazing staff, location and all!
Stayed 6 nights in Oct 2024

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED this hotel!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Maria

Stayed 3 nights in Oct 2024