The customer service was excellent. From the phone I made a few days before arrival, to the check in and vheck out. However, the shower plumbing needs repair. I didnt use it in the morning because there was a high pitched squeal off and on throughout the eveing and night coming from the shower head. I had to get up, open the valve to flow the water to release the pressure, I did this multiple time throughtout the stay. The handle needs repair as well. Its not secured. Room 228. Again, customer service excellent. I will be staying in Ramsey often going forward, but, unfortunately, I dont think I will stay here again based on this experience. Have a great week.