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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Breakfast, lunch, dinner served; Modern European cuisine
Exterior
Single Room | 1 bedroom, desk, iron/ironing board, free WiFi
Reception
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Breakfast available
  • Housekeeping
$79
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
The Bridge, Maidenhead, England, SL6 8DW
  • Cliveden House
    ‪7 min drive‬
  • Windsor Castle
    ‪12 min drive‬
  • LEGOLAND® Windsor
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

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About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

3-star Maidenhead hotel steps from Thames River
Along with a restaurant, this smoke-free hotel has a bar/lounge and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This eco-certified hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.

Thames Riviera Hotel, Sure Hotel Collection by Best Western is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 8.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 122 out of 549 reviews
Rating 8 - Good. 215 out of 549 reviews
Rating 6 - Okay. 124 out of 549 reviews
Rating 4 - Poor. 57 out of 549 reviews
Rating 2 - Terrible. 31 out of 549 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jodie

Stayed 1 night in May 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort

Super short stay - good value for money

Very friendly staff. Breakfast fair- could be more fresh fruit on offer. Spacious bar - not much atmosphere though. Overall excellent location right on River Thames with lovely views. Good value for money .
Stayed 1 night in May 2025

10/10 Excellent

Ragan

Stayed 1 night in May 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I was located in the new bedroom suite across the car park.. Very nice, all rooms have balcony with a view of the River Thames.. The bar staff were chatty and friendly.. Made to feel very welcome!
Stayed 1 night in May 2025

6/10 Okay

Adam

Business traveler
Disliked: Staff & service, amenities
Building a bit tired, recently refurbished but not to a great standard. Breakfast mediocre.
Stayed 1 night in May 2025

10/10 Excellent

wesley shannon, tulsa

Traveled with family
Liked: Cleanliness, staff & service
We enjoyed our 10 day stay. The food was good and the room was clean. It is a modest property but was what we needed for our Maidenhead stay.
Stayed 8 nights in Apr 2025

2/10 Terrible

Patrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Alec

Stayed 1 night in Apr 2025

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
Positive: the manager was really good he went out of his way to get ice several times for my husband`s bad leg. Neg: Reception wasn`t brillant we are in our eighties luckily very fit, no help with our luggage (no lift) after dragging it up several flights of stairs the room card didn`t work. Pos: The view of the river Thames from our room was beautiful.
Stayed 1 night in Apr 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 Night stay in Maidenhead

Good value for money, plenty of space and bed comfortable and a wonderful view of the river. We couldn't stay on the balcony due to flies, but still had a wonderful stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Madeleine Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but obviously struggling and not up to standard for a Best Western: floors not clean throughout; bedroom floor needed a good hoover; celing over bed was thick with dirty cobwebs, and this was their best executive room; bathroom looked nice but floor was not clean and window was dirty; in the morning there was no hot water for a shower. And l let both taps run for several minutes and water remained stone cold. Told the man at the desk, all he said was he'd look into it.. a bit late for me as l was dressed and had to get on with my day. He did not offer an apology or any refund or a free breakfast. Breakfast room was dirty and lack lustre. Food was very basic and everything looked dirty and uncared for. Occurred to me that they probably didn't bother to heat the water as it's a saving to them and what do they care if you'd paid 80 quid for a room and not had a shower. I doubt that anyone at breakfast had had a hot shower.
Stayed 1 night in Apr 2025

6/10 Okay

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Harry, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for one night, but it was a great stay! Rooms are nice, staff are nice, all rough great! Will definitely be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities
Fantastic setting on the river but the property was very run down. Smelt snd felt damp, bedroom windows not cleaned in years, wallpaper peelingno lift to our room, room only serviced once during 3 night stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Jasleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good. Staff service, cleaning good everything.
Stayed 1 night in Feb 2025

6/10 Okay

Navdeep

Disliked: Staff & service
I stayed 6 nights. every day, i asked for housekeeping, every day they said no problem, it will be done. They showed up three times. All the staff were nice and polite, i am only rating them low on customer service because of lack of follow through.
Stayed 6 nights in Feb 2025

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and warm, we had noisy neighbours though on the one night we stayed.
Stayed 1 night in Feb 2025

6/10 Okay

JONATHAN

Liked: Cleanliness, staff & service

Overnight in Maidenhead

Booked an overnight room as was eating at a lovely restaurant in nearby Bray
Stayed 1 night in Feb 2025

8/10 Good

NALINI, Berkhamsted

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely helpful staff. Hotel itself is functional. Bathroom was tired, needed painting. Room itself was fine. Broken window which slammed in the night. Good parking and convenient location on the river. Breakfast was ok
Stayed 1 night in Jan 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff

Staff were lovely and helpful. I enjoyed my stay, it was clean. The bathroom was very cold so I turn the heating up & left the door open to heat up.
Stayed 1 night in Jan 2025

10/10 Excellent

Estefanía

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Jan 2025

8/10 Good

charlesj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

I can not find anything wrong with the property. The only thing is that there is no bed side switch for a light. An small issue if your like me and read in bed, and having to get up to turn lights off. Heater is very complicated to use and set.
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so helpful and friendly!
Stayed 1 night in Dec 2024