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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Exterior
Lobby
Reception
Exterior
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
The Bridge, Maidenhead, England, SL6 8DW
  • Cliveden House
    ‪6 min drive‬
  • Windsor Castle
    ‪10 min drive‬
  • LEGOLAND® Windsor
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

  • Sleeps 1
  • 1 Twin Bed

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About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

3-star Maidenhead hotel steps from Thames River
Along with a restaurant, this smoke-free hotel has a bar/lounge and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This eco-certified hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.

Thames Riviera Hotel, Sure Hotel Collection by Best Western is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Hindi, Hungarian, Lithuanian, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 8.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 109 out of 510 reviews
Rating 8 - Good. 200 out of 510 reviews
Rating 6 - Okay. 116 out of 510 reviews
Rating 4 - Poor. 57 out of 510 reviews
Rating 2 - Terrible. 28 out of 510 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Estefanía

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Jan 2025

8/10 Good

charlesj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
I can not find anything wrong with the property. The only thing is that there is no bed side switch for a light. An small issue if your like me and read in bed, and having to get up to turn lights off. Heater is very complicated to use and set.
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so helpful and friendly!
Stayed 1 night in Dec 2024

4/10 Poor

M

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
Shower had pubes from the previous guest. Wasn’t clean at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff especially bar man who seems to have look after restaurant as well. Was realy helpful all time Only problem was in room lukewarm water in morning then none till next day none in sink. Couldn't have a shower or wash up in evening. Room was excellent
Stayed 4 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Disappointing Stay with Basic Comforts Lacking
The room and bed were comfortable, but I was unable to get more than lukewarm water from the tap or shower throughout my stay. Although I reported this issue to reception, nothing was done to address it. I stayed for three nights in total (paid for by my company), and not having a proper shower for the entire duration was extremely disappointing. Other members of our group experienced issues with uncomfortable mattresses and noise, which seems to be hit or miss, with little evidence of proper maintenance. Breakfast was mediocre at best—barely warm and with very limited options. This place might be suitable for a one-night stay if you're not too concerned about bed quality or a decent breakfast, but I wouldn’t recommend it for anything more than that.
Stayed 1 night in Dec 2024

6/10 Okay

Helena

Business traveler
Disliked: Property conditions & facilities, room comfort
Share a room with a stranger?
My check in was ok but my colleague’s was not - got given a key to ‘his’ room on check in, only to enter the room and find a woman already in there! Shocking and very concerning for the rest of our stay, especially as there seems to be no inside lock on the doors. Also no heating - it’s 2am and I can’t sleep because it’s freezing. Other minor (ish) niggles -no safe in the room and no shelf in the shower
Stayed 1 night in Dec 2024

2/10 Terrible

Kirsty

Stayed 1 night in Dec 2024

8/10 Good

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2024

6/10 Okay

Bradley

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
It was a simple straight forward stay, plenty of hot water and yes recently renovated or at least given a coat of paint and maybe a new bathroom. The main problem is the windows remain single glazed old units and so are draughty. In itself this wouldn't be too bad but I couldn't work the room temperature so ended up just staying under the duvet for the evening. Nothing bad about staying here, overall pretty average and it was convenient for me so I'm not concerned but don't go here thinking you are going to have an opulent experience.
Stayed 1 night in Dec 2024

6/10 Okay

Keith

Avarage hotel. Possibly nice in the summer as the location on the river is very good
Stayed 1 night in Sep 2024

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a stale smell in the bathroom, could be just the drains, the door lock is temperamental and the room could do with a Mirror. Other than that I would have given 5 stars for everything. :)
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Room was nice and smart, but unfortunately had cobwebs in several parts and my bed was broken on arrival on one side - otherwise was lovely, just a shame about the bed
Stayed 2 nights in Nov 2024

2/10 Terrible

Ryan

Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jayashree

Liked: Cleanliness, staff & service
Friendly, ibligung
Stayed 4 nights in Nov 2024

4/10 Poor

Jackie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel has a strange heating system which is a aircon/heat unit in the bedrooms. On arrival we wanted to turn heat up in our room but the control panel was in German. One of the staff sorted this out for us, they apparently have a lot of Germans staying. The aircon/heat unit was positioned near the bed, so although we had hot air coming out there was a draft blowing all over the bed. If you suffer from arthritis the draft is guaranteed to aggravate your condition. One small tube of shower gel for two people to shower, not enough. Tea /coffee making facilities in the room but only two sachets milk, not enough unless you drink really strong tea, the packets of biscuits was nice gesture. Apparently you can ask for more shower gel, milk etc but you shouldn’t have to there should be enough. The bed was very comfortable and a nice spacious bathroom. They have a bar but the decor is very 70s dark and lacking atmosphere. Breakfast was not good soggy cold scrambled eggs, cold bacon. They seem to have a thing about doors being open all the time. The door by our room was open in order to take dirty laundry out when we arrived and first thing in the morning as we went to breakfast. Also the bar restaurant area had both doors wide open in November. Free on site car parking was a bonus. It’s about a 20 minute walk into town although there is a Restaurant, pub and takeaway a bit nearer. I would not stay at this hotel again.
Stayed 1 night in Nov 2024

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 410 and it was great, the decor was lovely, the bathroom clean and modern, and the shower amazing.
Stayed 1 night in Nov 2024

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were friendly. The room was clean and comfortable. A/c worked good. Breakfast was good. Currently 12.50. The only downside was the hotel has no lift. I would stay there again.
Stayed 2 nights in Oct 2024

8/10 Good

Jessica

Stayed 1 night in Sep 2024

6/10 Okay

Mandeep

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

very good
Stayed 5 nights in Sep 2024