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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Exterior
Lobby
Reception
Exterior
Exterior

Reviews

7.2 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
The Bridge, Maidenhead, England, SL6 8DW
  • Thames Path
    ‪1 min walk‬
  • Maidenhead Railway Bridge (Maidenhead Viaduct)
    ‪6 min walk‬
  • Dorney Court
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

  • Sleeps 1
  • 1 Twin Bed

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The price is $69
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$82 total
includes taxes & fees
Jan 25 - Jan 26
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About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

3-star Maidenhead hotel steps from Thames River
Along with a restaurant, this smoke-free hotel has a bar/lounge and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This eco-certified hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.

Thames Riviera Hotel, Sure Hotel Collection by Best Western is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Hindi, Hungarian, Lithuanian, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 8.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 496 reviews" "
Rating 8 - Good. 195 out of 496 reviews" "
Rating 6 - Okay. 112 out of 496 reviews" "
Rating 4 - Poor. 57 out of 496 reviews" "
Rating 2 - Terrible. 28 out of 496 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

very good
Stayed 5 nights in Sep 2024

6/10 Okay

Paul

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room had a single bed, very small room and the menu in the restauruant was vey basic unhealthy, no steak on the menu I can't eat potatoes or chips no salad on the menu to swap out the potato elements very disapointing.
Stayed 1 night in Sep 2024

2/10 Terrible

Sibghat

Disliked: Cleanliness, amenities, property conditions & facilities
My worst experience @ hotel.com about this hotel. There was no electricity when I awake in the morning. Floor was wet !
Stayed 1 night in Sep 2024

6/10 Okay

Elsie

Liked: Cleanliness
Good stay right next to river! Taplow prime location. Good restaurant food and wide area for comfortable and relaxed dining or working.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my girlfriend Went away for a night In Maidenhead Was really pleased with the hotel and the staff
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Reception Area needs cheering as first impression is important
Stayed 1 night in Sep 2024

6/10 Okay

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

James

Stayed 2 nights in Aug 2024

8/10 Good

keith

Stayed 1 night in Aug 2024

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel is much improved with it's refurbished rooms. Breakfast was one of the best we have had for a ' Self service' cooked breakfast was lovely and hot on both days. I would suggest that the lunch and evening menus could do with a change.. very basic which meant we didn't eat in the hotel. Our only other suggestion would be for the bathroom...please put a shower caddy in the shower to take shampoo, shower gel etc and because the sink is very small and the shelf above very tiny think about an additional shelf by the sink to be able to put out your toiletries...especially for us ladies! Overall though a good hotel at a good price with easy access into London.
Stayed 2 nights in Aug 2024

6/10 Okay

Ashley

Traveled with group
Tired hotel in need of attention
Stayed 1 night in Aug 2024

4/10 Poor

Daniel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The booking showed king size beds but apparently this is a lie. I tried several times to speak to the general manager Lauren However she refused to speak to me. Nice property in lovely location but run by rude, incompetent morons.
Stayed 7 nights in Jul 2024

6/10 Okay

Bhavana

Liked: Cleanliness
Great & convenient location. Good views. Recently refurbished. Good breakfast. However a few downsides - water accumulation issues in the bath, no remote for the air con (temp control is at a fixed point in the bedroom away from the bed) and it’s rubbish in terms of noise proofing. The floors are creaky - I got back late last night and tried to walk the 3 flights of stairs up as quietly as I could but someone was already having a bad time sleeping I think as I heard them open their door and shout “hello? Hello?” when I got to my room. I wasn’t sure if they thought me walking up was similar noise level to knocking on their door but they sounded distressed.
Stayed 1 night in Aug 2024

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great apart from the breakfast. I think the breakfast was itself good if and when you could get it. You certainly won't go hungry but the hot food kept running out. We went at 9.00 and they run out of mushrooms permanently, took 1.2 to replace the hash browns and scrambled eggs. There was only 2 people on, so I think they were understaffed. They tried their best. There's no cutlery put out, so when the table isn't set, you have to chase staff for it. The same for drinking water. Running out of plates too. They just don't stock everything fast enough. But I always made do, and went away happy.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Staff & service
Nice hotel but clearly not recently renovated as the wallpaper in our executive suite was peeling off. Room was smaller than expected and there were spider webs in the bathroom. Also there was no soap left in the bathroom, so we had to ask reception. The staff was absolutely lovely and helpful!
Stayed 1 night in Jul 2024

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed very comfy. Lunch okay. Did not have Bfast, but looked good. Only steep stairs to reach 2nd floor, hard with luggage, did receive help from receptionist. Needs refrigerator in rooms, would be nice to have an exercise room also.
Stayed 4 nights in Jul 2024

8/10 Good

Laura

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service
A clean room with a short walk to the town centre
Stayed 1 night in Jun 2024

8/10 Good

Wioleta

Stayed 1 night in Jul 2024

6/10 Okay

EDWARD

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
5 Day Stay
Nice location. Staff friendly. Rooms smelt a little musty. Stairwell had a very unpleasant smell.
Stayed 5 nights in Jun 2024

4/10 Poor

Gavin

Traveled with partner
Room 105 didn’t even have a main light in the room. Shower over the bath didn’t drain properly due to the amount of hair in the plug hole. Not a great stay
Stayed 1 night in Jul 2024

8/10 Good

Hayley

Liked: Cleanliness, staff & service, amenities
No lifts a lot of stairs when carrying cases up and down. Night staff guy was brilliant when we had to check out early. Arranged to have coffee and toast at 4am but told by morning receptionist no ! But the night shift guy stepped in and sorted us.
Stayed 1 night in Jul 2024

10/10 Excellent

rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024