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Mercure Maidstone Great Danes Hotel

4.0 star property

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Photo gallery for Mercure Maidstone Great Danes Hotel

Indoor pool, sun loungers
Exterior
Breakfast, lunch and dinner served
Family Room, Multiple Beds (Classic) | 1 bedroom, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • 24/7 front desk
$84
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
Hollingbourne, Maidstone, England, ME17 1RE
  • Place, Leeds Castle
    ‪4 min drive‬
  • Place, Mote Park
    ‪8 min drive‬
  • Place, Kent Life
    ‪9 min drive‬
  • Airport, London (LCY-London City)
    ‪62 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 1 Double Bed

7.2 out of 10
Good
(41 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Twin Beds

7.8 out of 10
Good
(6 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds (Classic)

1 bedroom, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds (Classic)

8.0 out of 10
Very good
(5 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Privilege, Room, 1 Double Bed, Lake View, Lakeside

1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed, Lake View, Lakeside

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

Family Room, Multiple Beds (Classic) | 1 bedroom, in-room safe, desk, iron/ironing board

Family Room, Multiple Beds (Classic)

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed, Lake View, Lakeside

Superior Suite, 1 Double Bed, Lake View, Lakeside | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Double Bed, Lake View, Lakeside

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Maidstone Great Danes Hotel

4-star Maidstone hotel close to Leeds Castle
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
Mercure Maidstone Great Danes Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with digital channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Exquisite Beauty Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
In addition to a full-service spa, Mercure Maidstone Great Danes Hotel features an indoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 12 meeting rooms. Event facilities measuring 6458 square feet (600 square meters) include conference space. This business-friendly hotel also offers a sauna, spa services, and a terrace. Complimentary self parking is available on site.

Mercure Maidstone Great Danes Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 11:00 AM.
Arts - This brasserie serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Arts
  • Arts Bar

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 12 meeting rooms
  • 6,458 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Great Danes Hotel
Maidstone Great Danes Hotel
Maidstone Mercure
Mercure Great Danes
Mercure Great Danes Hotel
Mercure Great Danes Hotel Maidstone
Mercure Hotel Great Danes
Mercure Hotel Great Danes Maidstone
Mercure Maidstone Great Danes
Mercure Maidstone Great Danes Hotel
Ramada Hotel Maidstone
Maidstone Ramada
Ramada Maidstone
Mercure Maidstone Great Danes
Mercure Maidstone Great Danes Hotel Hotel
Mercure Maidstone Great Danes Hotel Maidstone
Mercure Maidstone Great Danes Hotel Hotel Maidstone

Mercure Maidstone Great Danes Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 272 out of 1002 reviews
Rating 8 - Good. 388 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 90 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Could do with A/C in the rooms, but they did supply fans when asked for.
Stayed 2 nights in Aug 2025

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

ian

Stayed 2 nights in Jul 2025

8/10 Good

Diane

Stayed 1 night in Aug 2025

6/10 Okay

Jane

Liked: Cleanliness
Disliked: Staff & service
Comparing with other Mercures we have stayed in, very poor. The room so hot we couldn't sleep. Only given one pillow each and had to ask twice for extras. Only one teabag, again had to ask for some and no biscuits. Why when two people book a room is there only one chair?? It makes a very uncomfortable stay
Stayed 1 night in Jul 2025

10/10 Excellent

Carina

Stayed 1 night in Aug 2025

6/10 Okay

Alan

Traveled with family
Was ok, nothing special, nothing terrible
Stayed 1 night in Aug 2025

6/10 Okay

Mirza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Tony

Liked: Staff & service
Accommodated on the second floor up two large flights of stairs in the old part of the complex. No lifts. Not ideal if you've got COPD and Asthma, let alone artificial hip's. Would have been helpful if this had been brought to my attention prior to arriving etc. Prices for evening meals were also on the steep side.
Stayed 3 nights in Jul 2025

8/10 Good

Jacky

Liked: Staff & service, property conditions & facilities, room comfort

Could be better

The outside looks very tired but our room was surprisingly good. Sadly a couple of things could have been better. The outside furniture was very shabby. And the menu was lacking in gluten free options and it's not that difficult to give this option without compromising the menu. There were no chicken wings or tenders 2 of the very limited choice for a gluten free diet. So disappointing on a lovely evening in the garden.
Stayed 1 night in Jul 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed review

Clean hotel but a bit dated in decor. Corridors are sometimes confusing within the newer blocks added. Bathrooms clean, food excellent. Breakfast buffet well worth the £12 fee. NO air conditioning and rooms exposed to the sunny side are very warm. Fans provided but inadequate to cool the room. Would still visit again.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing Stay – Poor Conditions and Service

While I don’t usually leave reviews, our experience at this hotel was extremely disappointing. Several issues made the stay uncomfortable and frustrating: Room Conditions •Excessive heat: The room was uncomfortably hot (30+°C) upon arrival. The window had been left open, presumably to cool the room, but it had little effect. •Poor ventilation: Despite requesting a second fan, it took over 9 hours and a follow-up request to receive one. •Recurring problem: Staff acknowledged that heat complaints are common due to the room being above the pool. •No relocation option: We requested to move rooms but were told the hotel was fully booked. Customer Service •Inconsistent communication: Another guest was told repeatedly there were no available rooms—until one “suddenly” became available after 45 minutes, with a tired child in tow. •Key card issues: Our room key stopped working after each use and had to be reprogrammed three times. Facilities •Pool hygiene concerns: The pool appeared unclean and caused skin irritation for my partner the next day. •Inappropriate conduct: A woman swam in a vest top, see through & nearly topless, in front of children, and staff did not intervene. •Water temperature issues: The tap water in the room remained hot—even on the coldest setting—making it unusable for drinking or refilling bottles. Positive Note •Well-equipped gym: The gym had a solid range of resistance machines. Overall, the poor room conditions, lack of responsive service, and q
Stayed 1 night in Jul 2025

8/10 Good

Laraine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Needs updating
Stayed 1 night in Jul 2025

6/10 Okay

Steven

Stayed 4 nights in Jul 2025

8/10 Good

Shane

Stayed 1 night in Jul 2025

6/10 Okay

Michelle

Not very accessible room

I had requested a room accessible by wheel chair and they had not answered. The receptionist did her best but the room was a long way from the lift and through two lots of doors. Also the room was tiny, we've stayed before but never had such a small room.
Stayed 2 nights in Jul 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Outdated, hot and pricey

Hotel was very dated in decor. It was a very hot couple of nights; whilst not something the hotel can changed, there was no air con but just a fan blowing around hot air. The heated mirror in the bathroom and pipes by the window was also adding to the heat. The doors slam shut and a gap under the bedroom doors means you can hear the people in the corridors. The corridors were also lined with empty bottles and glasses when we arrived, so not very welcoming. Rooms was generally well cleaned and the bed was comfy. There was a boxing event the first night we arrived so there was also noise from this; it would have been courteous if the hotel informed its guests of this in advance. Didnt have breakfast so can't comment on the food quality. Personally I wouldn't stay again and didnt think it was worth the cost.
Stayed 2 nights in Jul 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Home

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are excellent. Very professional and helpful. Cleanliness is A1. Breakfast is very good with a good range in choice from full English to fruit and yogurt. With the freak UK weather air con is a must. But fully understand for the 4 days a year we get excessive weather it’s probably not worth the cost. But that said it’s a nice hotel with great Staff
Stayed 2 nights in Jul 2025

6/10 Okay

Shukkoor

Stayed 1 night in Jul 2025

2/10 Terrible

jeffrey

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Do not book this hotel

It’s a filthy old tired hotel and ultra expensive , staff are unhappy in the jobs and rude ! EVERYTHING IS TOO MUCH TROUBLE ! And the duty manager needs a intensive customer care course
Stayed 2 nights in Jul 2025