6/10 Okay
Jessica
Oct 7, 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hi there,
Firstly the positive was that the staff were friendly. That made a difference.
The biggest problem for me was a safety concern which I am sure was not intentional. I checked in there for two nights with my 4 year old son on Wed 1st and Thurs 2nd of October. So on the 2nd, just as we were about to sleep, our door was opened by the guys that were checking in next door. I was so scared and loudly said "Excuse Me" and they closed the door before stepping in. I went outside and they told me that they thought it was their room (they were in 1A and we were in 1). I called the front desk to ask why the people next door can open our door with their key as this is a very scary situation for me and my child. They then fixed the key cards and one of the employees (maybe Manager, I'm not sure) came up to us and sincerely apologised for the error they made. This apology changed my reaction by a lot. I'm sure it was a one off mistake but please be very careful and use the other internal security locks when you're staying here just in case.
The toilets, sinks, benches were so clean but the shower was a different story with stained walls and floors. Shower really needs a good clean.
The kitchen includes tea, coffee, bread, milk for guests to help themselves for breakfast. Open the plates cupboard and you will see dirt on the small plates. The kitchen cupboards are not so clean.
I do not recommend this place for people with small kids but the staff are friendly. Thank you.
Jessica
Stayed 2 nights in Oct 2025
