Along with an outdoor pool, this resort has a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a sauna, and a conference center are onsite.
Philea Resort & Spa offers 201 air-conditioned accommodations with minibars and safes. Digital television is provided.
Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
In addition to a children's pool and an outdoor pool, Philea Resort & Spa provides a sauna and a fitness center. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.
A business center is on site at this 5-star property. This luxury resort also offers an arcade/game room, a garden, and concierge services.
Philea Resort & Spa has designated areas for smoking.
Cravo Cravo - This restaurant specializes in international cuisine.
Chill Out - This bar serves light fare only. Open daily.
Tropics Lounge - This bar serves light fare only. Open daily.
24-hour room service is available.
Languages
Chinese (Mandarin), English, Malay
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
2 bars/lounges
A restaurant
Restaurants on site
Chill Out
Cravo Cravo
Tropics Lounge
Things to do
Arcade/game room
Children's pool
Gym
Outdoor pool
Sauna
Family friendly
Arcade/game room
Children's pool
Laundry facilities
Outdoor pool
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Wedding services
Business services
Business center
Conference center
Outdoors
Garden
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
More
1 floor
Ballroom
Banquet hall
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Bidet
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided
Entertainment
23-inch TV with digital channels
Food and drink
24-hour room service
Minibar
More
Air conditioning
Ceiling fan
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 6:00 PM
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Property is also known as
Philea Resort Durian Tunggal
Philea Ayer Keroh
Philea Durian Tunggal
Philea Resort Ayer Keroh
Philea Hotel Ayer Keroh
Philea Resort & Spa Melaka State/Ayer Keroh, Malaysia
Philea Resort And Spa
Philea Resort Malacca
Philea Resort
Philea Malacca
Philea Resort Spa
Philea Resort & Spa Resort
Philea Resort & Spa Malacca City
Philea Resort & Spa Resort Malacca City
Philea Resort & Spa Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 45 out of 181 reviews" "
10 - Excellent
45
Rating 8 - Good. 66 out of 181 reviews" "
8 - Good
66
Rating 6 - Okay. 44 out of 181 reviews" "
6 - Okay
44
Rating 4 - Poor. 20 out of 181 reviews" "
4 - Poor
20
Rating 2 - Terrible. 6 out of 181 reviews" "
2 - Terrible
6
7.4/10
Cleanliness
7.8/10
Staff & service
6.6/10
Amenities
7.4/10
Property conditions & facilities
5.6/10
Eco-friendliness
Reviews
6/10 Okay
Amanda
Jun 16, 2024
Liked: Room comfort
Nice but room for improvement
Great in theory, but it’s a little tired. Only one of the dining options was open, which was a challenge given it’s a long way from anything else.
The pool is gorgeous but closes at 6, and the breakfast left a lot to be desired.
Overall it was fine, but not what I expected for the price paid
Amanda
Stayed 1 night in Jun 2024
4/10 Poor
Hazimah Aminah
Jun 11, 2023
Liked: Staff & service
its overrated
Hazimah Aminah
Stayed 1 night in Jun 2023
8/10 Good
Beng Khim
Mar 9, 2023
Beng Khim
Stayed 1 night in Mar 2023
4/10 Poor
Lim
Traveled with family
Jun 9, 2022
Liked: Staff & service
5 stars price 3 stars environment
Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
WK
Stayed 1 night in Aug 2020
6/10 Okay
Candy
Aug 3, 2020
The food still need improve services,the environment is ok
it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite)
Staffs:
1. Not even a single smilling or friendly face. Everyone seem to look busy.
2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word.
Cleanliness:
1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped.
2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall.
3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them.
4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table.
Amenities :
1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
Verified traveler
Stayed 1 night in Jan 2020
6/10 Okay
Jennifer
Dec 29, 2019
good short staycation but room need maintenance
We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Verified traveler
Stayed 1 night in Sep 2019
6/10 Okay
Verified traveler
Jul 5, 2019
Decent stay - could have been better.
Neighbours were noisy, and the soundproofing is terrible.
Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building.
Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly.
For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.