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Hotel Casa Serena

2.0 star property

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Photo gallery for Hotel Casa Serena

Exterior
Interior
Reception
View from property
Rooftop terrace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • Pool
  • Air conditioning
  • Housekeeping

Explore the area

Map
Via Gardesana, 180, Malcesine, VR, 37018
  • Palazzo dei Capitani
    ‪16 min walk‬
  • Castello Scaligeri
    ‪2 min drive‬
  • Malcesine-Monte Baldo Cableway
    ‪2 min drive‬
  • Verona (VRN-Valerio Catullo)
    ‪79 min drive‬

Room options

View all photos for Design Single Room

Design Single Room | In-room safe, desk, soundproofing, free WiFi

Design Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Design Double Room, Lake View

Design Double Room, Lake View | In-room safe, desk, soundproofing, free WiFi

Design Double Room, Lake View

  • 161 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Design Double Room, Mountain View

Design Double Room, Mountain View | In-room safe, desk, soundproofing, free WiFi

Design Double Room, Mountain View

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Casa Serena

Malcesine hotel close to Malcesine-Monte Baldo Cableway
Along with an outdoor pool, this smoke-free hotel has a fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a seasonal outdoor pool, and concierge services.
Hotel Casa Serena offers 20 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers, bidets, and complimentary toiletries. This Malcesine hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Casa Serena features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary uncovered self parking is available on site.

Hotel Casa Serena is a smoke-free property.

A complimentary buffet breakfast is served each morning between 8 AM and 10 AM.

Languages

English, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Rowing/canoeing

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 20 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 9:00 PM

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Casa Serena Hotel Malcesine
Casa Serena Malcesine
Hotel Casa Serena Malcesine
Hotel Casa Serena Hotel
Hotel Casa Serena Malcesine
Hotel Casa Serena Hotel Malcesine

Hotel Casa Serena Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 34 reviews
Rating 8 - Good. 6 out of 34 reviews
Rating 6 - Okay. 2 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t believe this hotel is rated a 2 star, it’s fabulous and only a short stroll away from Malcesine centre. Despite it being next to the main road we didn’t find it too noisy especially at night. Rooms are spacious and clean, the bonus is the swimming pool. We highly recommend it and hope to return next year.
Stayed 7 nights in Aug 2024

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous little hotel, loved our stay. Perfectly positioned. Cannot fault. Highly recommend! Yep
Stayed 3 nights in Jun 2022

8/10 Good

GlobalTraveller, Sussex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value stay
Perfect hosts for a pleasant stay near Malcesine centre. Right from the booking the hosts arranged an airport transfer for us. They were welcoming, friendly and always willing to help. The hotel was in a good place if you don't mind a bit of traffic noise, it's situated on the main road into Malcesine but we were never woken by late night road noise. Only a 15min pleasant lakeside stroll into the town centre.. Breakfast was substantial with a good variety of very tasty cold food on offer. There is a bar which offers food should you wish. Pool looked nice and clean though we did not use it. The whole plot was well kept, clean and superbly presented in and out. The rooms were comfortable. A perfect weekend getaway for us and will certainly consider returning to this hotel!
Stayed 4 nights in Sep 2018

10/10 Excellent

Brenda, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean and very friendly staff
Casa Serena is a beautifully clean hotel. Even though it is only a 2 star hotel it deserves a lot more. It was very comfortable, had the most beautiful views both at the front and rear of the hotel and it had a private sunbathing terrace on the roof which was breathtaking. The staff were very friendly and most helpful. it is only a fifteen minute walk into town or the bus is a minute away if you're feeling lazy! Very highly recommended.

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

2/10 Terrible

Ari

Disliked: Staff & service, room comfort
Huono palvelu
Siisti hotelli, mutta sijainti vilkkaan tien vieressä. Hotellin henkilökunta ei ollut palvelualtis vaan nipotti joka asiasta. Mm leivänpaahtimen säädöt teipattu kiinni ja muutenkin huono tunnelma. Baarissa yli hinnat ja vain käteinen sopi. Erittäin epämiellyttävä tunnelma henkilökunnan osalta. En suosittele tätä hotelli. Hinta/laatu huono.
Stayed 3 nights in Jun 2024

10/10 Excellent

Christoph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir konnten problemlos noch eine Nacht länger bleiben Sehr gutes Frühstück Sehr freundliches Personal. Wir können gar nicht verstehen, dass es nur zwei Sterne hat. Nach unserem Empfinden wäre es ein 4 Sterne Hotel
Stayed 2 nights in May 2024

10/10 Excellent

Veronica

Stayed 4 nights in Sep 2023

10/10 Excellent

Devin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne, moderne und gepflegte Unterkunft die fußläufig vom Zentrum Malcesine über eine schöne Stand Promenade zu erreichen ist. Das Hotel und die Zimmer sind sehr modern ausgestattet & wirklich sauber, der Pool ist groß und die Liegeflächen schön ausgelegt. Frühstück sehr lecker und für ein 2 Sterne Hotel wirklich mehr als ausreichend. Zwischen durch kann man sich ebenfalls an der Bar Snacks & Getränke zum Pool bestellen, wirklich super. Die Mitarbeiter & Inhaber des Hotels sind sehr nett, ich kann den Aufenthalt nur empfehlen. Wir kommen definitiv wieder!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es war alles super!
Stayed 7 nights in Jul 2023

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bäst i Malcesine
Ett helt fantastiskt hotell rent modernt härlig pool lätt att parkera bilen superfrukost och en fantastisk service av härlig personal
Stayed 3 nights in Jun 2023

10/10 Excellent

Sven

Liked: Cleanliness, amenities, property conditions & facilities
Sehr sauber und sehr gutes Frühstück. Unserer Meinung nach 3statt2 Sterne.
Stayed 5 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herbert
Insgesamt war der Aufenthalt sehr erfreulich, schade, dass das Hotel zu nahe an der Straße liegt.
Stayed 1 night in Oct 2021

10/10 Excellent

Baltin Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Ines

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehmes, modernes und freundliches Hotel
Wir waren rundum zufrieden mit unserer Wahl! Das Haus bzw. Zimmer/Bäder sind sauber und modern, das Frühstück ließ keine Wünsche offen, das Personal war sehr freundlich und hilfsbereit! Wir hatten ein Zimmer ohne Balkon zur Bergseite, was angenehm ruhig war. Zum Draußensein gab es aber einen schönen kleinen Garten oder den Poolbereich. Für den Rest des Tages werden kleine Speisen und Getränke von der Bar angeboten, die man auch auf der Terrasse einnehmen kann. Bis zum Seeufer sind es 100m schmaler Weg bergab, fußläufig sehr gut machbar. Parken kann man kostenfrei entweder direkt am Haus oder auf dem Grundstück dahinter. Wir haben uns sehr wohl gefühlt, gerne den süßen Hausdackel Mozzi gestreichelt und auch etwas vom Olivenöl aus eigener Herstellung aus dem Urlaub mit nach Hause genommen! Insgesamt sehr schön und definitiv weiterzuempfehlen!
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super freundliches und hilfsbereites Personal, sehr leckeres Frühstücksbuffet mit guter Auswahl. Nette saubere Zimmer, gutes WLAN. Die Strandpromenade sowie die Altstadt von Malcesine sind gut zu Fuß zu erreichen.
Stayed 10 nights in Jul 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wieder rundum völlig zufrieden
Stayed 3 nights in Jul 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hier komme ich gerne wieder
Preis / Leistungsverhältnis ist kaum zu toppen. Freundliche und Hilfsbereite Besitzer. Sehr sauberes und gepflegtes Hotel. Parkplatz befindet sich direkt am Hotel. Sollte es mal etwas voller sein, befindet sich auf einer Wiese hinter dem Hotel ein weiterer Parkplatz. Das Frühstücksbuffet lässt keine Wünsche offen. Hier komme ich gerne wieder
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen schönen Urlaub, es ist alles wunderbar.Sehr moderne und saubere Zimmer, das Frühstücksbuffet ist reichlich und es ist alles da, was man so braucht.Fam. Zanella ist sehr freundlich und wir kommen sehr gerne wieder. Schöne Grüße Fam.Brünner
Stayed 3 nights in Oct 2019

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotelli oli perus siisti. Henkilökunta olisi voinut olla hiukan palvelualttiimpia. Esim. korttimaksu ei käynyt tähän hotelliin lainkaan mikä tuli loppulaskussa hiukan yllätyksenä. Eikä siitä ollut mainintaa missään. Kävelimme n. kilometrin lähimmälle automaatille.
Stayed 4 nights in Aug 2019

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great visit!
I cannot think of anything to complain about. The staff was very friendly and service minded, and the room was clean and comfy with a fantastic sea view. The pool area with the garden next to it was beautiful (and you can order beer/drinks while spending time there!). The only things i can think of really is that the wifi was slow and the breakfast wasn't that exciting. But we swedes are used to bigger breakfasts so i guess most other guests will love it. I totally recomment this hotel.
Stayed 6 nights in Aug 2019