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West Highland Hotel

3.0 star property

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Photo gallery for West Highland Hotel

Terrace/patio
Terrace/patio
Serves lunch and dinner
Classic Triple Room | Hypo-allergenic bedding, individually furnished, desk, travel crib
Library

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
  • Bar
$172
includes taxes & fees
Jan 16 - Jan 17

Explore the area

View in a map
Davies Brae, Mallaig, Scotland, PH41 4QZ
  • Place, Mallaig Heritage Centre
    ‪1 min walk‬
  • Place, Mallaig Harbour
    ‪4 min walk‬
  • Place, Circular Walk
    ‪12 min walk‬

Room options

View all photos for Cosy Double

Cosy Double | Hypo-allergenic bedding, individually furnished, desk, travel crib

Cosy Double

8.0 out of 10
Very good
(12 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Hypo-allergenic bedding, individually furnished, desk, travel crib

Superior Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, individually furnished, desk, travel crib

Single Room

  • 194 sq ft
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, individually furnished, desk, travel crib

Family Room

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Cosy Twin

Cosy Twin | Hypo-allergenic bedding, individually furnished, desk, travel crib

Cosy Twin

8.4 out of 10
Very good
(6 reviews)
  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, individually furnished, desk, travel crib

Classic Double Room

9.8 out of 10
Exceptional
(6 reviews)
  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, individually furnished, desk, travel crib

Classic Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Triple Room

Classic Triple Room | Hypo-allergenic bedding, individually furnished, desk, travel crib

Classic Triple Room

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, individually furnished, desk, travel crib

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Suite, 1 King Bed, Sea View

Superior Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, individually furnished, desk, travel crib

Superior Suite, 1 King Bed, Sea View

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Cuillin Studio

Hypo-allergenic bedding, individually furnished, desk, travel crib

Cuillin Studio

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Rum Accessible Studio

Hypo-allergenic bedding, individually furnished, desk, travel crib

Rum Accessible Studio

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Askival Studio,

Hypo-allergenic bedding, individually furnished, desk, travel crib

Askival Studio,

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Skye Studio

Hypo-allergenic bedding, individually furnished, desk, travel crib

Skye Studio

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

West Highland Hotel

3-star Mallaig hotel with bar/lounge
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and dry cleaning. Change of towels is available on request.
West Highland Hotel offers 40 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished. 40-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a library, a terrace, and a garden. Complimentary self parking is available on site.

West Highland Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
West Bar - This bar serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: GBP 16 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • West Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Travel crib

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 1901
  • Fireplace in lobby
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16 per person
  • Pet fee: GBP 20.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

West Highland Hotel
West Highland Hotel Mallaig
West Highland Mallaig
West Highland Hotel Mallaig, Scotland
West Highland Hotel Hotel
West Highland Hotel Mallaig
West Highland Hotel Hotel Mallaig

West Highland Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 234 out of 603 reviews
Rating 8 - Good. 229 out of 603 reviews
Rating 6 - Okay. 99 out of 603 reviews
Rating 4 - Poor. 28 out of 603 reviews
Rating 2 - Terrible. 13 out of 603 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rosemary

Liked: Staff & service, property conditions & facilities
We arrived here just before Storm Amy hit!!! A nice easy uphill walk from the railway station. We were a little early for check in and sat in the lounge/bar area to wait as the weather was rather inclement!! Our room, which was on the second floor, overlooked the lovely harbour. It was nice and clean with fresh towels supplied. There were tea and coffee supplies in the room. The shops were a short walking distance away. When Storm Amy struck the whole area lost power…the staff were brilliant supplying us with battery powered lanterns. A dish of delicious venison stew was available for an evening meal as the kitchen was affected by the power cut. Other guests were able to order sandwiches or salads. The following morning there was still no power and a complimentary cold breakfast was provided. Hot water for coffee and teas were heated on the lounge wood burner and were available all day. The chef managed to make a wholesome soup and selection of sandwiches for lunch. In the evening a two course meal was also available….the staff were absolutely fantastic throughout this experience…cannot speak more highly of the service we received. Thank you soooo much😀
Stayed 2 nights in Oct 2025

6/10 Okay

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, our 'standard' room didn't have any lighting in the bathroom. We notified front desk and the next morning they 'upgraded' our room to deluxe. If I had known the difference I would have upgraded to start with. All in all the staff was amazing!
Stayed 3 nights in Sep 2025

4/10 Poor

Katie

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed in Scotland for 8 days and this property won "worst hotel" award for the week. It had the feel of a Motel 6 with super outdated furnishings and worn out carpet. The towels were dirty looking and worn out. The shower leaked when you used it and it was a room you wanted to keep you bare feet off of the carpet. The location was beautiful but I would not stay here again and would not encourage others to either. This property is in massive need of renovation and it was WAY TOO expensive for the money. We stayed in Double Tree Hotels for a 3rd of the money and got a way better value. Thumbs down on this one!
Stayed 1 night in Sep 2025

8/10 Good

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the aesthetics of our room and the incredible view, as well as the proximity to shops and restaurants in town. We didn’t get the most restful sleep, though - the bed coils were noticeable (but supportive) and the walls are relatively thin so any noise from the halls or neighboring rooms was audible. The staff was attentive, but there was a shift in tone when we opted to get dinner and breakfast elsewhere (not at the hotel). We still had a nice stay and would recommend it to others.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a charming place. Well cared for & felt very luxurious! We loved the towel warmers!
Stayed 1 night in Sep 2025

6/10 Okay

jean-marie

Liked: Cleanliness, staff & service
Little room
Stayed 1 night in Sep 2025

8/10 Good

Pete

Stayed 3 nights in Aug 2025

8/10 Good

Gervase

Traveled with group
Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, amenities
One of the best meals we had while in Scotland. Great chef.
Stayed 1 night in Sep 2025

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall was good, the bed needed to be replaced as it was older, some cleaning issues but it’s an older hotel that was a bit dated, we didn’t really take points off for this as we expected it. That said, Mallaig itself is wonderful, we loved it - the small fishing town made us want to move there, walkable and quaint - it reminded us of a place we lived on the west coast of Canada. The food… wow. The restaurant right next to the hotel (also a pub and inn) was lively, we think the cook was drunk that day due to an engagement they were celebrating and locals in the bar sang a song that must have been in Gaelic as we understand it, but was awesome to be part of. Back to the cook, our food took a bit longer to come out that planned and we were a bit worried at first - until it came out. I had the seafood chowder and wife had Cullin Skink - the presentation and flavour of the chowder was amazing, all I can figure as to how it took longer is they went out to grab fresh mussels and scallops when we ordered as it was the best I have ever had (and we live on the west coast), and the Cullin Skink was thick chowdery and flavorful, all we could think of for days was this meal - we tried every pubs Cullin skink and were disappointed as none came close… Mallaig, we will definitely be back - the highlight of our Scotland trip just happened to be the ferry port town we stayed the night before we went to Isle of Skye, such a gem.
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💗
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, nice bar area, easy distance to the ferry and convenient parking. Only downside was loud music from the bar until it closed which was midnight
Stayed 1 night in Jul 2025

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for shops, good parking, lovely meal in hotel restaurant, view amazing.
Stayed 1 night in Jul 2025

2/10 Terrible

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All the staff were friendly and very polite.

Stayed 1 night in Jul 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Comfortable hotel in good condition for age. Superb restaurant and friendly staff.
Stayed 7 nights in Jun 2025

8/10 Good

Janette

Liked: Cleanliness, property conditions & facilities, room comfort
Frontline staff needs to improve not very friendly, no interaction. Having said that was assisted to carry bag up two flights of stairs. No lift!!
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Desperate Need of a Deep Clean and Renovation

The outdoor terrace is a wonderful place for to enjoy the sunset and there were musicians playing traditional music ~ just lovely. The hotel itself, however, is in desperate need of a deep clean and full renovation. The carpets are filthy, the walls are filthy, and despite the temperatures being well above 20°C the heaters in the hallway were blasting out heat. The hotel was so incredibly stuffy and smells were emanating from its very carpets and walls, it was terrible - one floor stunk strongly of of onions, another floor of a combination of wet dog and dirty laundry. My sinuses were immediately stuffed up because of the dust. The person at the front desk was kind enough to open my room window to air it out. However, in the evening, it seemed like the staff had their friends over visiting and they were running about and socializing with them.
Stayed 1 night in Jun 2025

10/10 Excellent

Kerstin

Liked: Cleanliness, property conditions & facilities
Great location, the Terrace Restaurant was good, and the room was large enough and clean. Cozy place. The hotel does not have a lift ...
Stayed 2 nights in Jun 2025

10/10 Excellent

Benoit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with parking, close to ferry. Older hotel but well maintained.
Stayed 1 night in Jun 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean hotel and nice well stocked bar. Room was very hot - we are experiencing a heat wave so perhaps closing blinds prior to guest check in would be helpful esp in second floor. Towel rail on full and radiator in corridor added to the heat. An uncomfortable night
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Sharon, White Rock

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

David, Redland

Liked: Cleanliness, property conditions & facilities
Really homely comfortable hotel. Bedroom had a magnificent view out across to the islands.
Stayed 1 night in May 2025