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Pettifers Freehouse Hotel

3.0 star property

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Photo gallery for Pettifers Freehouse Hotel

Front of property
Exterior
Reception
Breakfast and dinner served, Indian cuisine
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet friendly
  • Housekeeping
  • Parking included

Explore the area

Map
Crudwell Malmesbury Wiltshire, Crudwell, Malmesbury, England, SN16 9EW
  • Bristol Aero Collectlon
    ‪3 min drive‬
  • Malmesbury Abbey
    ‪7 min drive‬
  • Highgrove Shop Tetbury
    ‪8 min drive‬
  • Brize Norton (BZZ-RAF Brize Norton)
    ‪53 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Classic Double Room

  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Family Room

Classic Family Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Classic Family Room

  • 189 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room (Large)

Double Room (Large) | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Double Room (Large)

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Courtyard Family Room

Courtyard Family Room | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Courtyard Family Room

  • 191 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Similar properties

Front of property

The Old Bell Hotel

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (248)
The price is $221
per night
$265 total
includes taxes & fees
Mar 4 - Mar 5
The Old Bell Hotel

About this property

Pettifers Freehouse Hotel

3-star Malmesbury hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and a computer station are onsite.
Pettifers Freehouse Hotel offers 28 accommodations with hair dryers and complimentary toiletries. Cable television is provided.

Bathrooms include bathtubs or showers. This Malmesbury hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 3-star property consist of a business center, meeting rooms, and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This Malmesbury hotel also offers a terrace, gift shops/newsstands, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pettifers Freehouse Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Sasa's Indian Kitchen - This restaurant specializes in Indian cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 3 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sasa's Indian Kitchen

Things to do

  • Wine tours

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1638
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 10.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 66 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 15.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10.00 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Mayfield House Hotel Malmesbury
Best Western Mayfield House Hotel
Best Western Mayfield House Malmesbury
Best Western Mayfield House
Pettifers Freehouse
Mayfield House Hotel
Pettifers Freehouse Hotel Hotel
Best Western Mayfield House Hotel
Pettifers Freehouse Hotel Malmesbury
Pettifers Freehouse Hotel Hotel Malmesbury
Mayfield House Hotel Sure Hotel Collection by Best Western

Pettifers Freehouse Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 52 out of 147 reviews
Rating 8 - Good. 69 out of 147 reviews
Rating 6 - Okay. 19 out of 147 reviews
Rating 4 - Poor. 4 out of 147 reviews
Rating 2 - Terrible. 3 out of 147 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Caroline

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated
Staff were lovely but this is not a hotel room worth £115. Very dated. Broken window. Wallpaper peeling away. Cobwebs all over the ceiling. Pipes that sing whenever anyone on this floor flushes a toilet. Walking in the front door to be greeted with buckets as the ceiling leaks should have told me what to expect.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly
Short mini break, first time visitors. Very dog friendly & would be happy to stay there again
Stayed 2 nights in Oct 2024

8/10 Good

Barbara

Stayed 3 nights in Sep 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Gavin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and overwelming help from Frank when i really needed it. So good We've already booked for next year.
Stayed 1 night in Jul 2024

6/10 Okay

Adam

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, great downstairs with great bar and garden and good choice of beers, wines and spirits. Downside; noisy plumbing. When toilet flushed pipes 'sang' for many minutes. Had absolutely no hot water for two night stay. Shower was just a trickle. On check-out mentioned lack of hot water. Response; "hotel is very full so that's why there was no hot water" I'm not happy to pay £110 a night - regardless of how great the staff and breakfast was - to hear that as an excuse. It's 2024, not 1954. Sadly, cannot recommend or will return - in spire of great staff, bar and breakfast.
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Property conditions & facilities, room comfort
Average
Weird dining experience! Room was ok and clean
Stayed 2 nights in May 2024

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay.
Pros: The owners (I think) were very friendly and attentive. Cons: Other staff members were not helpful. One of them stank of alcohol at 9am when we came for breakfast. When asked for a high chair this staff member came back with one that was covered in grime and dirt, without any awareness of its state (we were the only guests with a baby so no idea how long it had festered in that condition). The breakfast on a weekend is advertised as a widely varying buffet between 8-10am. We arrived at 9 to see that it was barely stocked. A few cold sausages, bacon and some cold scrambled eggs... We were left looking for staff to ask where the rest was, could we get butter or condiments, etc. Nothing was ready - apparently they were understaffed that weekend. Half an hour would elapse before we got to sit down and eat the cold food. Even the coffee was a pot of instant because no one could work the real coffee machine! The building and rooms require a lot of modernisation, but our rating doesn't relate to this. Our rating of the condition/cleanliness relates to the torn lino bathroom floor, the cracked bathtub(!), hairs in the bed, and the cobwebs on the bathroom ceiling! I'm not sure what the normal price is for hotels in this area, I realise there isn't much choice, but we felt that it was overpriced for the stay and experience we had. We won't be coming back...
Stayed 2 nights in Jun 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde world
Friendly helpful staff in old rural hotel. A real taste of the Cotswolds. Ample parking close to hotel. Good food in pleasant bar area. Be prepared for old slightly uneven floors much in keeping with the age and style of the place. Enjoyed my stay and would stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Barry

Liked: Room comfort
Disliked: Cleanliness
Hosts very welcoming on arrival. Average scores given for following reasons: floors needed cleaning before breakfast as food lodged under table leg when moved table. Service at both dinner and breakfast was hit and miss. Long waits for some but very quick service for others. Tables with more than 2 guests were served half the orders then long delay before rest of table dinners arrived. Planning in kitchen needs work. Decor upstairs tired but clean. If you want to take your dog away with you, this is the place to go.
Stayed 1 night in Jun 2023

8/10 Good

Jan

Stayed 2 nights in Mar 2023

10/10 Excellent

Leonie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful relaxed atmosphere, the staff were great and made one feel at home. Breakfast was to die for, I had poached eggs on mushroom and spinach on a bagel drizzled with hollandaise sauce, yum.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed two nights, staff were very friendly and the food was excellent. Would visit again when in the area.
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities
It was shut, answer phone to say not open until August 1st😡
Stayed 2 nights in Jul 2020

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Nice hotel. Friendly staff. Suited our travel needs
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent as was the staff. The owner took the time to make me sure we were fine.
Stayed 3 nights in Feb 2020

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and amazing
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

KAREN

Stayed 1 night in Nov 2019

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
Room was a little tired and the bed wasn't the best. Staff and food were great.
Stayed 4 nights in Nov 2019